Business ProfileforStark's Vacuums

I would like to say that I have gone to this location of Starks since I was a kid with my mom. I purchased with my husband a Simplicity vacuum cleaner approximately 4 years ago at this location. The vacuum needed repairs so my husband took it in. They said that it would take approximately 3 weeks. They gave him a loaner to use. When my husband went to retrieve our vacuum, he brought home a vacuum that was not ours. I told him immediately. We took it back to the repair shop at Starks. The man told us that the said vacuum was ours. I assured him we bought a Simplicity and we were given a used Riccar that was darker in shade than our Simplicity. We took this Riccar back and he denied switching vacuum cleaners. I was referred to the manager of this shop and assured that the one returned was ours. I told her that that was not our vacuum. She backed up her story that they had the numbers that corresponded to the Riccar. I told her that a mother knows her child and this was not my child (vacuum). I want a new Simplicity vacuum instead of using somebody else's cruddy vacuum. The vacuum cost about 900. new. How do you like this for an intriguing story, and, it is true.

Hi ******,I am sorry that you have had a bad experience at one our our locations. I checked your sales history: on 4/21/16 you purchased a Simplicity Woosh Canister for $219.90. On 2/23/20 you purchased a Riccar Brilliance Deluxe for ******. So from you complaint you stated that you brought in a Simplicity and went home with a Riccar. It looks like on 3/24/22 you brought into our Montavilla location your Simplicity for a new filter. There are other sales in past years but this is current. Can you till me if this correct ? We want to get it fixed and for your to be happy.

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