Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I purchased a 2016 ********** from Diplomat motors in ******** ****** on April 16th, 2025 it took several weeks for them to get the title to my bank and then a few more weeks they said they had it in their shop doing maintenance work on it then I finally received it delivered to me May 7th, 2025. They gave me a 30day warranty. The following day after I received the car a low coolant message came on the screen along with a check engine light. I called my mechanic they took about a week to get it in and then a few more weeks working on an estimate they said they couldnt find some parts so it was hard to get price for the estimate. Then they got me the estimate which I will provide a link to here as well but they came back with almost $7k in repairs needed for the coolant system to be replaced. And found items zip tied together which they provided photos of. I sent all this to the dealership and their response has been appalling today is the 29th day of the warranty and they are refusing to help pay for the repairs. Coolant leaks and oil leaks are not maintenance issues according to my mechanics shop. I offered to pay for half of the $6600 and they refused and are now refusing to even respond to my calls or text messages Thank you for any assistance you can offer ***** ******* Heres a link to the estimate and inspection ********************************************************************************

  Business Response

  Date: 07/16/2025

  To whom it may concern,
  Thank you for the opportunity to respond to Ms. ******** concerns.
  Ms. ***** ******* purchased a 2016 Land Rover LR4 HSE with ******* miles on April 16, 2025, for $12,990. The vehicle was sold as-is, with a limited 30-day/1,000-mile powertrain warranty, which is documented in the signed Buyers Guide and purchase documents. That limited warranty covers internally lubricated engine and transmission components only. It does not extend to external systems such as the cooling system, radiator, hoses, or fluid leaks.
  The vehicle was delivered on May 7, 2025, and the customer contacted us for the first time weeks later, with an outside shops diagnosis and an estimate exceeding $6,600. The inspection and estimate were performed out-of-state, without notifying us or allowing us the opportunity to inspect the vehicle ourselves.
  Despite this, we responded with multiple offers of goodwill, including:
  A free in-house diagnostic inspection (normally $200),
  A zero-profit repair at our shop (parts at cost, no markup),
  Coordinating with our internal techs to match or beat the third-party quote if the vehicle was brought back.
  The customer refused to return the vehicle to our facility, citing distance and cost, and instead requested we cover all or half of the third-party repair cost based on an estimate we cannot verify.
  We understand the inconvenience of long-distance ownership, but per our sales agreement, warranty policy, and standard industry practice, a dealership cannot approve or reimburse third-party repairs without an inspection or authorization. Had the customer brought the vehicle in, we would have worked to resolve the issue quickly and fairly.
  Additionally, Ms. ******* has made repeated and unfounded accusations of fraud, deception, and misconduct, including claiming we cleared codes to hide problems and knowingly sold her a defective vehicle. These claims are categorically false. No evidence has been provided to support such claims, and we take serious issue with these defamatory accusations. We are a family-owned business that sells dozens of vehicles monthly and prides ourselves on honest service and post-sale support.
  We remain willing to help should the vehicle be brought to our licensed repair facility for diagnosis. However, we cannot accept liability for third-party repairs, nor can we continue the conversation productively while false claims of fraud and gaslighting are being made against our team.
  Respectfully,
  **** *****
  ****************************start="2917" data-end="2920"> Diplomat Motors
  

• Initial Complaint

  Date:05/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/28/2025 I purchased a used hybrid vehicle from this dealership that was advertised by the company as being in a great and drive-able condition. 8 days later, on 4/5/2025, (after putting ~250 miles on the car) the 'check hybrid system' and 'check brakes system' warnings appeared on my dashboard, shutting off the hybrid system completely. After limping the vehicle to my house, I checked codes using an OBD scanner and obtained a P0A80 code--widely known to be the indication that the hybrid system is dead. On 4/7/2025, I brought my vehicle to my mechanic so they could confirm the code and reveal more specific details. After 5 days of extensive testing, my mechanic confirmed that the hybrid system would need replacing. Furthermore, they told me that the P0A80 code had been thrown four prior times, meaning that the hybrid system had long been in need of replacement--the problem had existed before I purchased the vehicle. I retrieved the vehicle with instructions to drive as much as possible to see how soon the code would return. Sure enough, the code came back after another 200 miles. Given that Diplomat Motors (DM) purchased this vehicle when it had ******* miles on it and sold it to me with ~141,840--meaning they put ~350 miles on the car--it is exceedingly likely that the P0A80 code was thrown while the car was in the company's possession, and they cleared it and then sold it to me under the false pretense that it was not in need of a major (~$4,000) repair. After receiving confirmation from my mechanic, I reached out the DM to request financial assistance. They did not assist, and instead strung me along for 5 weeks making vague promises of helping but never actually giving me any concrete idea of what they would do. After 2 weeks of nagging, I finally was able to speak with the General Manager. After weeks of trying to reach an agreement, the ** stopped communicating. I grew tired of waiting, and sought repairs elsewhere. Still, I believe reimbursement is due

  Business Response

  Date: 05/28/2025

  We truly regret that the customer experienced issues with their vehicle. When concerns were brought to our attention, we extended an offer to have the vehicle brought to our facility so we could properly assess and address the problem. Unfortunately, the customer chose to move forward with repairs through their own mechanic. We understand they were hoping for a loaner vehicle during this time, but due to insurance restrictions, were unable to provide loanerssomething we communicated clearly. While we genuinely wanted to help and made an effort to do so, the decision to handle the repairs independently limited our ability to assist further. We do value all our customers and always strive to support them within the boundaries of what's possible.

  Customer Answer

  Date: 05/28/2025

   
  Complaint: 23376495
  
  I am rejecting this response because:

  A) I never requested a loaner vehicle, nor did I desire such support. I made it clear to the business (which they do not mention) that I was asking for them to share the cost of repairs. 

  B) *********** never informed me that they could not provide a loaner, meaning that they are flat-out lying in the response they posted to BBB. 

  C) *********** was not quick to respond, and was very much NOT clear in sharing with me what they were offering. Instead, they repeatedly told me to bring the car to their shop for several days. I was not at all comfortable with leaving my car with the very business who misled me in the first place. My insistence on using a mechanic of my choosing should not be used as justification for the company not helping solve this problem with a car that they sold to me. 

  I maintain that the company ought to reimburse me for the cost I had to pay in order to restore my recently purchased car to a safe state. 
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 06/05/2025

  We appreciate the opportunity to respond further and clarify the facts, supported by our full text message history with the customer, ***** *******.
  
  1. No promise of a loaner vehicle was ever made.
  At no point did we offer or promise a loaner vehicle, nor is it our policy to offer loaners in these situations. The customers assertion that we lied about this is unsubstantiated and not grounded in any communication. There is no record of us offering a loaner nor of the customer requesting one.
  
  2. We did not refuse to help we repeatedly offered to help, with one clear requirement: bring the car in.
  The customer is asking for over $4,000 in reimbursement. As with any substantial repair cost, it is our standard and reasonable policy to inspect the vehicle ourselves before approving coverage. We communicated this requirement dozens of times across several messages, and explained that we must independently verify the diagnosis before authorizing internal funds.
  
  3. The customer delayed the process, not us.
  The text history shows that we asked the customer multiple times, starting April 28, to bring the vehicle in. He refused to leave the vehicle for even 24 hours, despite us clearly stating we needed time for our trained technicians to inspect and verify the repair needs. He later accused us of potentially tampering with his vehicles memoryan unfounded and offensive accusation. We repeatedly tried to accommodate him, even asking what day he could bring it, and ultimately agreed to his schedule. Nonetheless, instead of following through, he took the vehicle elsewhere for repair without our authorization and now expects reimbursement.
  
  4. We were transparent and direct throughout.
  We explained multiple times that we could not commit to any financial support without seeing the vehicle. We also explained whya business cannot approve a $4,000 expense based solely on a third partys opinion, especially one operating outside of our service standards.
  
  Conclusion:
  We are a dealership that stands behind our vehicles and our customers, but we also have procedures in place to protect both the customer and the business. We gave Mr. ******* every opportunity to have the vehicle inspected by our certified technicians. He declined, acted independently, and now demands reimbursement with no opportunity provided for us to validate the issue ourselves.

  Customer Answer

  Date: 06/08/2025

   
  Complaint: 23376495
  
  It's clear at this point that the dealership is not going to right its wrong. I cannot agree that the company clearly communicated the reasoning behind their requirements and demands on me, but that apparently is up for debate and no conclusion is going to be reached about whether they adequately let me know what needed to be done. 
  I reached out to the company on 4/5/2025, as stated earlier. In the above response, the company states that I am the one responsible for delaying the process and, as evidence, states that they first told me on 4/28 that I needed to bring the car in. 23 days between me reaching out and them offering some sort of service seems like a pretty long delay, if you ask me...

  I think the fact that I went ahead with the $4,000 repair job is pretty undeniable evidence that there was a real problem with the vehicle, and in my mind, obviates the need for the dealership to verify if the problem is real. 

  Ultimately, I wish for this exchange to serve as a warning to other potential buyers. If a car you buy from this company has major problems, you probably will not be made aware of them, and you probably will not receive support in fixing them. Know the risk you are taking! 
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:05/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a vehicle through their remote purchasing program. I was told the vehicle had two inspection and was mechanically sound. The vehicle arrived and as soon as I turned it on, it was clear there was some sort of transmission issue, because when I stepped on the gas, the car did not move until the vehicle hit 2nd gear. I immediately informed them, and they said theyd pick-up the vehicle and bring it back to ****** for repairs. 5 days went by and u didnt hear anything, at which point, I lost confidence in their ability to perform. I told them, per my paperwork and their guarantee, that I was going to return the vehicle and rescind the contract. That was 4 days ago, and now they wont return my phone calls, text messages, or emails. Ive reached out multiple times a day with no response. The entire dealership is now avoiding my calls. How can I be expected to do business with a company who cannot return calls or follow-through other promises.

  Business Response

  Date: 05/16/2025

  We sincerely apologize to Mr. **** for the inconvenience and frustration he experienced. While the vehicle passed our inspections prior to delivery, we understand that an issue arose once it arrived. As soon as we were notified, we offered to bring the car back for repairs.
  We acknowledge that our communication during this time was not up to standard, and were truly sorry for the delays and lack of follow-up. We have since accepted the return of the vehicle and ensured Mr. **** was fully taken care of.
  We appreciate the feedback and are using this experience to improve how we serve our customers going forward.

  Customer Answer

  Date: 05/22/2025

   
  Complaint: 23334137
  
  I am rejecting this response because: 

  The dealership provided me with written notice of their intent to refund all monies paid to me within24 hours of the car being returned.  They received the vehicle back on Monday, and today is Thursday and once again they are not responding, and I have not received any funds back.  The bank is still expecting a payment from me, my contract has not been rescinded yet, and I don't have a refund.
  
  Sincerely,
  
  ******* ****

  Business Response

  Date: 06/05/2025

  We acknowledge Mr. ***** concerns and would like to provide clarification.
  
  1. The vehicle has been returned and the refund is being processed per the written agreement.
  We confirmed receipt of the vehicle in proper condition, and as of today, our team has spoken directly with the lending bank to finalize the necessary steps for rescission. The refund is not withheld or delayed in bad faithit is being processed in coordination with the bank, which takes a few business days.
  
  2. The customers claim that we are not responding is inaccurate.
  We have remained in contact with Mr. **** throughout the return process and have updated him regularly. Any suggestion that we are ignoring him is simply untrue.
  
  3. Despite misrepresentation on the customers part, we are honoring our agreement.
  While we have evidence that the customer misrepresented material facts during the transaction, we are still choosing to act in good faith and uphold the written return clause. Our goal is to close this matter professionally and respectfully.
  
  Conclusion:
  We are actively working with the lender to complete the contract rescission and refund Mr. **** as outlined in our agreement. We ask for his continued patience while the final steps are completed.
  
  Respectfully,
  Diplomat Motors

• Initial Complaint

  Date:05/06/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Traded in a car that was worth more than the one they sold me. After the price for my car and the one I bought being less they owe $4200.00. Eight days after having the car the engine blew and they won't do anything about it or give me the check they owe me for $4200.00. When you call they laugh because they know they sold a defective car. I said if they give the $23500.00 I'll walk away. They laughed and keep sending nasty texts. I talked to a lawyer who said he couldn't take the case becaus he was too busy with cases against that company. Terrible business that needs to be shut down.

  Business Response

  Date: 05/14/2025

  Were sorry to hear that Ms. ********* is dissatisfied with her purchase and understand how upsetting unexpected vehicle issues can be.
  Ms. ********* purchased the vehicle and drove it for eight days without reporting any concerns. On the eighth day, she had an oil change performed by a third-party service provider. The following day, the engine unfortunately seized due to a sudden loss of oil. Based on the timing and nature of the failure, it is clear that the issue was not caused by the dealership or the condition of the vehicle at the time of sale, but rather by an error during the oil change service.
  The vehicle left our lot in proper working condition and had no known mechanical issues at the time of sale. It was inspected and driven for several days without incident prior to the service performed by the outside party. While we empathize with the situation, the responsibility for the engine damage lies with the service provider who performed the oil change, not with us.
  Regarding the claim of an outstanding balance, there is no amount owed to the customer. All financial aspects of the transaction were handled properly and transparently at the time of sale.
  We strive to treat every customer fairly and with integrity, and we are happy to provide any documentation necessary should Ms. ********* choose to pursue the matter with the responsible service provider.

  Customer Answer

  Date: 05/16/2025

   
  Complaint: 23295884
  
  I am rejecting this response because:

  Diplomat Motors has their facts wrong.  Car delivered April 23rd and driven for oil change on April 25th (which is rwo days not eight).  Car arrived in the 23rd with oil black as night and low volume.  Wasn't driven again until May 1st when at 600 miles of driving the engine blew up.  On 1/20/25 oil and filter changed at ******* miles.  Then on 2/10/25 ***************** changed oil filter at ******* miles.  Seems a little strange that after 156 miles of driving the oil and filter need changed again.  Woul like an explanation why this was done.  Valvoline changed the oil and have cameras recording upper and lower technician.  Video shows black oil in catch pan and low volume.

  Traded in a vehicle  for $23500.00, and did not trade straight up.  Purchased another for $18000.00 and was to receive $4800.00 back, but should be $5500.00.

  On May 8th I text **** ***** saying that my lawyer said it was required by law to send the money owed.  She text back asking if I was referring to the difference on the trade and I replied yes.  Her text back was that it was already mailed out, still have not received check.  They say they don't owe any money yet they mail a check.  That's very confusing, so I would like an explanation on that.  This transaction with them was not handled properly and transparently.  It was handled very deceitful and dishonest.

  
  Sincerely,
  
  ****** Merrimack

  Business Response

  Date: 06/12/2025

  We respectfully disagree with the consumers characterization of this situation and would like to provide a clear, factual record.
  
  1. The vehicle was sold in good working condition and failed after third-party work.
  The customers vehicle was delivered on April 23rd. On May 1st, after approximately 600 miles of driving and a third-party oil service, the customer reported engine failure. We have reason to believe the third-party shop may not have completed the oil change properly, as the customer claims the oil was black and low volume just days later. Improper service by an unaffiliated shop is beyond our control.
  
  2. The customer declined to bring the vehicle to us for inspection.
  We offered multiple times to inspect the vehicle and assist if possible. The customer refused to bring it in. Without inspecting the car ourselves, we cannot accept responsibility for repairs, particularly after third-party involvement. This is standard procedure for any dealership or warranty scenario.
  
  3. The customer admitted to knowingly continuing to drive the car with a head gasket issue.
  We have a recorded phone call where the customer stated they knew there was a head gasket issue but continued to drive the vehicle until it failed. Continued operation of a vehicle with known engine damage constitutes misuse and voids any potential assistance from our store.
  
  4. The trade-in difference was addressed and payment was mailed.
  The check for the agreed trade-in difference was processed and mailed. We responded to the customers inquiry promptly. Suggesting we acted dishonestly because a check was mailed after clarification is not accuratewe fulfilled our obligation and notified the customer accordingly.
  
  Conclusion:
  We stand by the vehicles condition at sale and our efforts to assist. The engine failure occurred following third-party service and was made worse by the customers continued use of the vehicle despite a known issue. We cannot be held liable for the outcome. We remain committed to transparency, fairness, and doing the right thingbut that requires the customers cooperation, which we did not receive in this case.
  

  Customer Answer

  Date: 06/18/2025

   
  Complaint: 23295884
  
  I am rejecting this response because all statements are false.  The first statement is false and I look forward to the phone recordings to be presented to a judge in small claims court to prove this.  At this time I'm not concerned about the car though since it's been taken care of.

  My concern is the statement about the check for the trade-in difference being mailed.  I called 4 to 10 times a day requesting the check with no confirmation.  On May 8th I received a text stating the check has already been mailed.  I check the physical address and po box daily and still no check.  When I called on June 17th I was told I'll see and check on it and call right back.  No call back and NEVER any call back when told they would.  I just wanted to know yes or no was check mailed.  So I'm wondering where the cooperation is on their part.  It's obvious no check was ever sent, so no transparency there.  I will let a judge take care this issue in which they'll have to prove check number, date, amount, and where sent.  They claim they're committed to transparency, fairness, and doing the right thing.  Keeping money owed to me is stealing and theft and according the the lawyer they are legally obligated to send the money.  I'm appalled that an owner of a company is ok with not fulfilling their obligation on this matter.  Also allowing employees to lie to customers.  All I ever hear is that we'll call you right  back, never happens.  I look forward to getting this resolved in small claims court.  I guess asking for money owed to me is in their eyes not getting any cooperation from me.  The truth will come out in court it always does.

  
  
  Sincerely,
  
  ****** Merrimack

  Business Response

  Date: 07/14/2025

  Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience this has caused. The previous check did not clear and has been voided. We have mailed out a new check, and I have already emailed you a copy for your records as proof of payment.
  We truly appreciate your patience and understanding as we work to resolve this matter. Please feel free to reach out if you have any further questions or need additional assistance.

  Customer Answer

  Date: 07/18/2025

   
  Better Business Bureau:

  I received the check and appreciate that this has finally been taken care of.  I'm glad they acknowledged what went wrong and apologized.
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** Merrimack

• Initial Complaint

  Date:04/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business Name: Diplomat Motors of ********* ****** Date of *************************** November 2024 Date of Transmission Repair: March 2025 Amount Paid for Transmission Repair: $6964.06 Nature of Dispute:In November 2024, I purchased a 2019 **** Transit van from Diplomat Motors. Shortly after purchase, I began experiencing significant mechanical issues. On the initial drive home, a warning light came on, but disappeared before I could identify it. After driving the van only three additional times (totaling less than ***** miles), the transmission failed completely while traveling to ********A mechanic confirmed the transmission fluid was black and the P0741 Torque Converter Clutch Solenoid Performance/Stuck Off code had appeared four separate times a clear indicator of a pre-existing problem. I paid $6964.06 for a rebuilt transmission in March ******* February 2025, I also received a notice from the *** that the van had a salvage title, which had never been disclosed by Diplomat Motors at the time of sale or reflected in the Carfax report provided. While replacing the transmission, a bent tie rod was discovered yet another defect that was not disclosed.I reached out to Diplomat Motors numerous times in hopes of a resolution. While the dealership initially responded and claimed they were looking into options, communication eventually stalled. Despite repeated follow-ups, I have not received any compensation or resolution, and my last few emails have gone unanswered.Resolution Sought:I am not seeking a refund for the vehicle. I am simply requesting compensation for the cost of replacing the transmission a known issue that should have been disclosed at the time of sale.

  Business Response

  Date: 05/05/2025

  Thank you for the opportunity to respond.
  Diplomat Motors sold the ************************ November 2024. At the time of sale, the vehicle had a clean title and a clean Carfax no salvage branding was present or disclosed in any way, because it simply did not exist. The customer later claimed the *** sent a salvage title notice, but despite multiple requests, we have not received any documentation or photo evidence to support that claim. We are confident this vehicle was not sold with any title branding, and we would welcome proof if the customer has any.
  Regarding the mechanical issue, the customer contacted us several months after the sale and after moving out of state. He reported a transmission failure after nearly ***** miles of use. While unfortunate, used vehicles can develop issues over time, and the customer did not notify us of any problems immediately or offer to bring the van in for inspection. Instead, he independently proceeded with a $6,964 transmission repair at a shop of his choosing, then demanded full reimbursement.
  Had the customer brought the van to us or coordinated with us before making such a costly decision, we would have been more than willing to inspect it and potentially cover the repair locally. But asking us to reimburse a major repair done out of state, six months after the purchase, without our involvement or approval, is not a reasonable or fair expectation.
  Were still open to reviewing any supporting documents he may have, including title documentation or repair invoices, and are willing to have a good-faith conversation. However, we cannot agree to full reimbursement without verification or the opportunity to evaluate or assist beforehand.
  We value our customers and will continue to act in good faith, but we must also be fair and consistent in how we handle situations like this.

  Customer Answer

  Date: 05/06/2025

   
  Complaint: 23249999
  
  I am rejecting this response because:

  Thank you for your reply to my BBB complaint. I would like to clarify a few important points:

   

  Timeline and Notification:

   

  While its true I reached out a few months after the purchase, the van was only driven a total of about ***** miles in that time not heavy or prolonged use. The very first time I drove the van home, a warning light briefly appeared, and on the next major trip, the transmission warning lights came on again. These were not gradual wear-and-tear issues but signs of pre-existing mechanical failure.

   

  Repair Decisions:

  Given that I was over ***** miles away when the transmission failed, returning the van to the dealership was impractical. I had no choice but to repair it locally to avoid being stranded and causing further damage. I have provided the full repair invoice and diagnostic report. As you can see the code P0741 torque converter clutch solenoid performance stuck off has shown up more than once. Clearly shows a previous mechanical issue before I purchased the van. 

   

  Request for Resolution:

  I am not demanding full reimbursement. I am asking Diplomat Motors to acknowledge the pre-existing nature of these issues and offer fair compensation toward the $6,964 transmission repair. I am still open to a reasonable and good-faith resolution.

   

  I appreciate your willingness to review the documentation I have already provided and welcome a constructive path forward.

   

  Sincerely,

  ***

   

  Customer Answer

  Date: 05/12/2025

  
  

  Response to BBB Request for Clarification (Complaint ID *********:

  
  

  Thank you for the opportunity to clarify my requested resolution.

  
  

  I am seeking a partial refund of the original purchase price of the vehicle due to two significant, undisclosed issues:

  
  

  1. The 2019 ************ I purchased from Diplomat Motors for $3***** was later identified by the *** as having a salvage title, which was not disclosed at the time of sale. This substantially reduces the value of the vehicle and would have significantly impacted my purchasing decision.

  
  

  2. Within ***** miles of purchase, the transmission failed, resulting in a costly repair. While I did complete the repair independently due to urgent travel needs and distance from the dealership, I believe the dealership should assume some responsibility as the issue presented so soon after purchase.

  
  

  Given the above, I am requesting a partial refund of $7,000 from Diplomat Motors to fairly account for the devaluation caused by the undisclosed salvage title and early transmission failure.

  
  

  Thank you for your time and assistance in helping resolve this matter.

  
  

  Sincerely,

  *** Blankenship 

  Business Response

  Date: 05/26/2025

  Thank you for taking the time to share your concerns. We always strive to provide transparent and fair service, and we appreciate the opportunity to clarify a few important points.
  1. Regarding the title status, we want to reassure you that the 2019 **** Transit was sold with a clean title. Our title clerk has confirmed this, and it is verifiable through NMVTIS. While we believe an error in paperwork may have led the *** to request an inspection, the vehicle was never branded as salvage, and the title you have since received reflects that.
  2. As for the transmission issue, we understand how frustrating and unexpected that must have been. However, the repair took place approximately six months after your purchase. When you contacted us, we immediately invited you to bring the vehicle in so we could help. Unfortunately, the work had already been completed elsewhere, which prevented us from inspecting the vehicle or exploring possible solutions on our end.

  
  We truly regret that your experience didnt meet your expectations. That said, based on the circumstances the vehicle having a clean title and the fact that we werent given a chance to assist with the repair we do not feel that a $7,000 refund is justified.
  We remain committed to customer satisfaction and are happy to provide documentation confirming the clean title or discuss any further questions you may have.

  Customer Answer

  Date: 05/31/2025

   
  Complaint: 23249999
  
  Thank you for your response, and I appreciate the dealerships efforts in helping resolve the title issuethat matter is now fully settled.

  
  

  That said, the transmission failure remains unresolved. The van broke down after fewer than ***** miles of use and just four months after purchase, not 6 months. While I understand the dealerships position, the fact that the failure occurred so soon after the sale suggests the issue was either pre-existing or developing at the time of purchase.

  
  

  Due to the urgent nature of the breakdown and my location out of state, I had no choice but to proceed with the repair at a local certified shop. I have submitted documentation showing the total cost of $6,964 for the rebuilt transmission.

  
  

  Requested Resolution:

  I am seeking a partial refund of $3,482, which is half the cost of the transmission repair. I believe this is a fair and reasonable resolution given the limited use of the vehicle before the failure and the fact that I was unable to bring it back to the dealership due to circumstances.

  
  

  I remain open to resolving this in good faith and hope the dealership will consider a more equitable outcome.

  
  

  Sincerely,

  *** Blankenship 

   

  
  
  Sincerely,
  
  *** ***********

  Business Response

  Date: 06/05/2025

  We appreciate Mr. *********** confirming that the title issue has been resolved and are pleased that matter is now settled.
  Regarding the transmission repair, we want to again express that we understand how frustrating this situation must have been. However, we were not made aware of any issues until six months after the purchaseat which point the vehicle had already been repaired independently and out of state. This meant we were unable to inspect the vehicle, confirm the diagnosis, or provide support through our local resources, which we would have gladly done had we been contacted sooner.
  While Mr. *********** now notes that the failure occurred at the four-month ***** it was not communicated to us until much later, leaving us with no opportunity to participate in the repair process or explore a resolution collaboratively.
  That said, in the spirit of good faith and customer service, we are willing to offer a $500 courtesy reimbursement to acknowledge the inconvenience he experienced. This offer is not an admission of liability but a gesture of goodwill to help bring closure to the matter.
  We hope Mr. *********** understands our position and sees this offer as a reasonable and fair resolution under the circumstances. We remain available to coordinate this with him directly should he choose to accept.

  Customer Answer

  Date: 06/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and Thank you for your response.

  
  

  While I continue to believe the transmission issue arose far too soon after purchase to be considered normal wearespecially given that the van had been driven fewer than ***** miles and failed just four months after the saleI understand your position and accept the $500 courtesy reimbursement as a resolution.

  
  

  Please let me know how and when the reimbursement will be issued.
  
  Sincerely,
  
  *** ***********

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 12, 2024, I purchased a ***** CX-5. At purchase, I also added a got a 60 month/75,000 mile service contract, Integrity Warranty Gold, as well as *************.I was assured I could cancel the warranty contract and get a refund at any time, and that a check would be promptly sent. On March 4, 2025, I requested cancellation, and a prorated refund of the remaining ****** miles of the warranty ($1,899.05)The contract was $2,991 at purchase.I paid off the car loan early, and at that time also requested cancellation and refund of ************* (though the amount to be refunded was not disclosed). Integrity Warranty has confirmed with me that the cancellation has been processed, and that both checks have been received by the dealership and should have been honored by Diplomat Motors and sent to me by April 7th. Since then, Diplomat Motors has avoided phone calls, and text message correspondence has been limited. Ive been told by ******, from the finance department, twice that the *** refund was ready to send out in the mail and that they were at the mercy of Integrity Warranty for the service contract. 3 weeks after that update, the *** refund has still not arrived in the mail. *** offered to pick the check up in-person if its simply a mailing hang up, but they have not responded since. They have been unprofessional in the handling of this matter. Im seeking only the refunds as a resolution.

  Business Response

  Date: 05/14/2025

  Weve already issued the refund, and we hope that helps bring resolution to the matter. Please dont hesitate to let us know if theres anything else you need from us were happy to assist in any way we can.

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 11, 2025, I purchased a 2015 Jeep Wrangler (VIN: *****************) from Diplomat Motors for $22,000 ($31,348.44 total). The sale included a "We Owe" form with a 48-hour PPI period where they agreed to "help address major issues."Within 48 hours, a professional inspection by ***-certified technicians at ******************************* revealed:1. Engine ticking noise (potential camshaft issue)2. ********** leak 3. Left rear axle seal leak 4. Water intrusion in passenger compartment (noticed day of purchase)5. Check Engine Light (P0128)I reported all issues within the 48-hour period via text and email. Diplomat Motors refused to address these defects, classifying them as "maintenance items." They offered to fix only the check engine light as a "courtesy."According to CARFAX, Diplomat Motors had serviced this vehicle's differentials and transfer case on February 4, 2025 - suggesting they knew of potential issues. Yet they advertised it with "74-point inspection" and "no leaks."After multiple attempts to resolve this (Feb *****), Diplomat Motors refused to honor their obligation. My requests for written confirmation were met with demands for in-person meetings with no written commitment.These defects pose serious safety concerns: water intrusion can cause electrical failures, while engine ticking indicates potential internal damage. I stopped driving the vehicle Feb ******************* my garage with moisture absorbers to prevent damage.On February 25, I sent a formal demand letter citing Oregon consumer protection laws (ORS *******) which require disclosure of known material defects. Diplomat Motors has refused to provide their claimed "74-point inspection" or honor their "We Owe" agreement.I request Diplomat Motors either repair all defects or refund the $31,348.44 purchase price.NOTE: I have videos of the water leak and engine ticking available upon request.

  Business Response

  Date: 03/24/2025

  Thank you for bringing your concerns to our attention. We have thoroughly reviewed our communications with you, and we want to clarify our position. Diplomat has made every effort to respond to your requests and assist you in resolving the issues with your vehicle. We initially offered a free diagnostic to evaluate the condition of your car and determine what can be repaired or replaced. This diagnostic is a necessary first step, as it allows us to identify the exact issues and provide an accurate solution. However, despite our repeated requests for you to bring the car in for this evaluation, we have not yet received your vehicle. You have requested that we guarantee, with no cost to you, a solution to a dozen issuesnone of which were present at the time of purchase. We simply cannot agree to such guarantees without performing a thorough diagnostic first. A proper inspection is necessary to assess the car's current condition, and we cannot responsibly commit to fixes without that information. We understand that you are frustrated, but the diagnostic is essential to determine the most appropriate course of action. Weve had over 40 email exchanges with you, during which we have made it clear that we are willing to help. However, without bringing the vehicle in for an initial diagnostic, we cannot proceed. This is the critical first step before we can make any further decisions about potential repairs or replacements. We remain committed to resolving your concerns, and we would still love the opportunity to assist you. We simply ask that you bring the vehicle in to our service shop so we can start the diagnostic process. Once this step is completed, we can then discuss the necessary next steps for any repairs or solutions. We appreciate your understanding and look forward to working with you to address the issues with your vehicle.

  Customer Answer

  Date: 03/24/2025

  Complaint: 23064116    
      
  I am rejecting this response because:    
      
  I reject Diplomat Motors' response which misrepresents both our contractual agreement and the documented timeline of events.    
      
  CONTRACTUAL FACTS:    
  1. The "We Owe" form (attached) explicitly states: "48hr PPI if car has major issues, Diplomat will help address."    
  2. I fulfilled my obligation by completing an ASE-certified inspection within 48 hours.    
  3. The inspection documented multiple major defects including engine oil leaks, axle seal leaks, engine ticking, and water intrusion.    
  4. I promptly reported all issues to Diplomat Motors with evidence.    
      
  DEALERSHIP'S DOCUMENTED PATTERN:    
  5. Diplomat Motors has consistently REFUSED to provide ANY written confirmation about which issues they would address, despite multiple requests.    
  6. Their claim that issues "weren't present at purchase" is directly contradicted by:    
     - Their own CARFAX showing extensive servicing performed just 7 days before sale    
     - My text to their sales rep ***** reporting water intrusion on February 13 (attached)    
     - The ASE-certified inspection conducted within the 48-hour window    
      
  WHAT'S REALLY HAPPENING:    
  Diplomat Motors is attempting to avoid their contractual obligation by:    
  1. Insisting on in-person discussions only, refusing all requests for written commitments    
  2. Ignoring the already-completed diagnostic by a certified mechanic    
  3. Mischaracterizing my reasonable request for written confirmation as non-cooperation    
      
  I have made good-faith efforts to resolve this matter directly with Diplomat Motors before filing this complaint. Their consistent refusal to provide written confirmation of repairs is the sole reason this dispute remains unresolved.    
      
  I ask the BBB to focus on the documented evidence and the dealership's contractual obligations rather than their attempt to shift blame.    
      
  Sincerely,    
  ******* Lara *******

  Business Response

  Date: 04/15/2025

  Hi, from the week the customer purchased the vehicle, we have requested customer to bring the vehicle in to ******************** to drop it off for service. Customer is demanding we sign him a blank check without ever having seen the vehicle again. That is not realistic or reasonable request. We are requesting customer to bring the vehicle to the dealership for FREE help. We aren't asking customer to pay for anything at the moment.

  Customer Answer

  Date: 04/15/2025

  Complaint: 23064116
  

  I reject Diplomat Motors' latest response as it continues to misrepresent the facts and avoids addressing their contractual obligations.
  
  1. **The "Blank Check" Claim is False:** Diplomat Motors' assertion that I demand a "blank check" is untrue and ignores the evidence provided. My request, based on our signed "We Owe" agreement (allowing a 48-hour *** for major issues), has consistently been for **written confirmation** outlining how they will address the **specific, major defects** documented in the independent, ASE-certified *** report submitted to them. These defects include an engine tick, oil leak, axle seal leak, and severe water intrusion notably, the leaks directly contradict their **pre-sale advertising claim that the vehicle had "no leaks,"** a potential violation of Oregon's Unlawful Trade Practices Act (ORS *******). Demanding accountability for specific, documented issues per our contract is not asking for a blank check.
      
  2. **Ignoring Submitted Evidence:** Their claim that they need to see the vehicle "again" conveniently ignores that they **have already received the comprehensive independent *** report, photos, and videos** clearly documenting the vehicle's condition and the major defects found within the agreed 48-hour period. They are choosing to disregard this professional diagnostic evidence.
      
  3. **Conditional "FREE Help":** Their offer of "FREE help" remains conditional on me bringing the vehicle in without any prior written commitment from them to address the specific major defects already documented. This requires me to ignore the diagnostic evidence gathered per our contract and submit to their process without assurance they will honor the agreement's terms regarding major issues.
      
  4. **Refusal to Commit in Writing:** The core issue remains Diplomat Motors' **persistent refusal to provide written confirmation** outlining how they will address the specific major defects documented in the timely *** report, as required by our "We Owe" agreement.
      
  
  I have acted in good faith. I obtained the *** and reported the major findings and water intrusion within the 48-hour window. Diplomat Motors' refusal to commit in writing, based on the evidence provided, is the sole obstacle to resolution.
  
  My desired resolution remains the **full and correct repair of all major defects identified in the *** report and the severe water intrusion**, performed at their expense as per our agreement. I am willing to bring the vehicle in only after receiving **written confirmation** from Diplomat Motors acknowledging these specific major defects and committing to addressing them under our agreement.
  
  Sincerely,
  
  ******* Lara ************ style="font-size: 0.875rem;">
  

  Business Response

  Date: 04/22/2025

   
  Dear BBB:
  
  Below is the details on our availability for a Mediation Hearing:
  
  Please Place list any dates you are specifically NOT available in the next 6 weeks: 
  
  
  
  
  Please Place an "X" next to the Day of the Week you are Available and work best for you: 
  
  __x__Mon. _X___Tue. __X__Wed __X__ Thurs. ____ Fri.
  
   
   Please Place an "X" next to the Time  you are Available and work best for you: 
  
  __X__ Morning ____Afternoon 
  
  I understand that BBB will do its best to accommodation the information I have selected.  I understand that mediations are scheduled to start between the hours of 8 am and 3 pm, and must conclude by 5 pm.
  
  Thank You.

• Initial Complaint

  Date:01/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against Diplomat Motors (******) regarding a **** F-250 Super Duty Lariat truck purchased on December 27, 2024. The vehicle was delivered to my California address and, upon inspection, I discovered it was missing its emissions system. This omission was not disclosed at the time of sale. As a result, the truck is not California-compliant and cannot legally be driven in my state, where emissions standards are strictly enforced.I reached out to Diplomat Motors, and while they offered to repurchase the truck, they are demanding an unfair $2,000 "resistance fee" and shipping fees of approximately $1,200. This is not reasonable, especially considering the vehicle was sold in a non-compliant condition. The trucks lack of the necessary emissions system was never disclosed, and this omission has put me in a difficult situation.The cost to retrofit the truck with a compliant emissions system is estimated at $15,000 or more, which is an unreasonable financial burden for me. This issue should have been addressed by Diplomat Motors at the time of sale, as they are responsible for ensuring that the vehicle meets the necessary legal standards for use in ***********I respectfully request that Diplomat Motors either:Fully refund the purchase price and cover all shipping costs, or Add the required emissions system at no cost to bring the vehicle into compliance with California law.I appreciate your attention to this matter and hope for a prompt resolution. Please contact me if further information is needed.Sincerely,***** ********

  Business Response

  Date: 01/20/2025

  We sincerely regret the inconvenience and frustration Mr. ***** ******** has experienced regarding the **** F-250 Super Duty Lariat truck purchased on December 27, 2024. While the vehicle was sold in good faith, we understand that the omission of the emissions system has caused significant challenges due to Californias strict emissions standards.After thoroughly reviewing the matter, we have decided to honor Mr. ********* request buy back the vehicle. We believe this resolution reflects our commitment to ensuring customer satisfaction and upholding our reputation for integrity and fairness. Mr. ******** will be contacted directly by a member of our team to coordinate the logistics of the refund and vehicle return. We appreciate his patience throughout this process and thank him for bringing this matter to our attention.
  
  At Diplomat Motors, we strive to learn from every situation to improve our practices and ensure transparency in all our transactions. We remain committed to making things right for Mr. ******** and for any other customers who may need assistance.Thank you for allowing us the opportunity to address this issue. Please feel free to contact us directly if you require any further details.

  Customer Answer

  Date: 01/24/2025

   
  Complaint: 22832426
  
  I am rejecting this response because Diplomat Motors also needs to accept the responsibility costs of shipping the vehicle back to their location as this was their mistake. Furthermore, I will not pay the resistance fee of $2000 as mentioned by the sales manager, *****. All further incurred costs need to be satisfied by the dealer since this is their mistake. I expect a complete refund of all money paid in this transaction and for the vehicle to be shipped back with no further costs on my end.
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 01/30/2025

  We would like to inform you that Diplomat Motors has connected with ***** and worked together to reach a resolution. We are pleased to report that we have come to an agreement, and ***** has expressed his satisfaction with the outcome.
  
  Please let us know if any further action is required on our end to close this case.

• Initial Complaint

  Date:12/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a vehicle from them Oct 1 2024, they have been dodging getting the car fixed since day one,I have been going back and fourth with this dealership for 2/1/2 months, vehicle has bad catalytic convertor with bad 02 sensors (check engine light came on 1 mile from there car lot, while out driving I was pulled over and given a ticket for expired trip permit since they won't fix, they should tow the vehicle to there lot and repair..

  Business Response

  Date: 01/20/2025

  We take all customer concerns very seriously and always strive to ensure our customers have a positive experience with us. Regarding Mr. ******* situation, we would like to clarify the following:

  
  1. Efforts to Assist: Since October, we have made over 10 attempts to contact Mr. ****** using four different phone numbers to invite him to bring the vehicle to our dealership so we could address the repairs. Our goal has always been to assist him, but we have not received cooperation or a response to move forward.

  
  2. Offer to Pay for Repairs: We have been committed to covering the cost of the catalytic converter replacement from the beginning and remain willing to assist with this repair. We want to ensure the vehicle is in good working condition for Mr. ******* satisfaction.

  
  3. *** Audit: **************** filed a complaint with the ***, they conducted an audit of our dealership. Following a thorough review, they concluded that we acted appropriately and found no wrongdoing on our part.

  
  4. Permit Responsibility: Mr. ****** has had the vehicle title in his possession for months, which would have allowed him to secure the necessary permits or registration. Unfortunately, any expired permits or tickets resulting from this are beyond our control.

  
  5. Evidence of Efforts: We have attached screenshots documenting our attempts to communicate with Mr. ****** and provide solutions. Despite our repeated outreach, we have not been able to work collaboratively with him to resolve this matter.
  
  
  We sincerely want Mr. ****** to have a positive experience with us and are still happy to assist with repairs if he chooses to bring the vehicle to our dealership. Our team remains ready and willing to work with him to resolve this issue and ensure his satisfaction.
  
  
  We hope Mr. ****** will take this opportunity to work with us so we can provide the assistance he needs.

  Customer Answer

  Date: 01/20/2025

   
  Complaint: 22670443
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased vehicle on 10-9-24, vehicle was promised to be delivered on 10-14-24 during purchasing process. On 10-14-24 delivery date was changed to 10-16-24 (had to make multiple phone calls to get this information as calls were un-answered). Vehicle was not delivered until 10-18-24 at 9:59pm. No communication was provided about delays or delivery company information, as promised. Vehicle had multiple areas of damage that was not disclosed or truly visible in photos; also was unable to fully examine truck on delivery as it was dark out. Damage includes: separated steering column, detached front passenger fender, cracked tailgate, chipped windshield, mis-matched dule tires, multiple paint defects that appear to have been "covered" by whiteout, multiple trim pieces detached/ falling off, among other damage. Truck was warm upon delivery as it had been driven by delivery personal (LoJack system confirms suspicion) and two tires were below acceptable pressure (tire sensor on). After filling tires multiple times, took truck to tire shop where they determined the tires are leaking from the valve stems and need to be fixed by *** dealer. Check engine light come on within 100 miles of vehicle in our possession. Called local *** dealers to get tuck in for diagnostics, was not able get vehicle in until today, 12-2-24. *** dealer called after initial examination puzzled with the amount of damage to the vehicle. To included: soot on the "clean" side of the air filter as well as the whole under carriage, sensors welded in place they shouldn't be, multiple areas with "***** rigged" wiring, and more (waiting to pick up truck for full description/ list). We also received a letter in the mail, dated 11-8-24, regarding title problems, sold as "clean" title- still don't have any hard copies of paperwork (requested multiple times) or registration. Dealership also required us to purchase LoJack, and found an Apple Air Tracker in truck. Listed as non-smoker vehicle, has cigarette smell.

  Business Response

  Date: 01/20/2025

  At Diplomat Motors, we are committed to providing excellent customer service and addressing concerns with fairness and professionalism. We regret that Mr. ***** ****** is dissatisfied with his experience and appreciate the opportunity to respond to his concerns.
  
  
  We would like to address the points raised in Mr. ******* complaint:

  
  1. Delivery Timeline
  Mr. ****** purchased the vehicle on October 9, 2024, and it was delivered on October 18, 2024eight days later. Our standard delivery timeframe is typically 1-2 weeks, and this delivery fell within that window. While we strive to meet or exceed expectations, we believe there may have been a misunderstanding if a shorter timeframe was anticipated. We regret any inconvenience caused by the delay and are happy to clarify our policies moving forward.

  
  2. Initial Lack of Communication from Mr. ************* ****** did not contact us regarding any concerns with the vehicle after it was delivered on October 18, 2024. We were first made aware of his dissatisfaction on December 7, 2024, when he left a one-star review online. Prior to that review, we had not received any calls, emails, or messages notifying us of the issues he described. Once we became aware of his concerns through the review, we promptly reached out to him to discuss the matter and offer assistance. We value open communication and encourage customers to inform us of any issues as soon as possible so we can work toward a resolution.

  
  3.Vehicle Condition and Title Concerns
  Mr. ****** raised concerns regarding the vehicles condition and title status in his review. We are committed to addressing these issues and have offered to inspect the vehicle at our dealership at no cost. We will work to resolve any outstanding title concerns and evaluate the condition of the vehicle to ensure Mr. ****** receives the assistance he needs.
  
  
  Our Proposed Solution
  To address these concerns, we invite Mr. ****** to bring the vehicle to our dealership for a thorough inspection. Following this evaluation, we are happy to discuss solutions, whether that involves repairing any issues or providing a quote to repurchase the vehicle. Our goal is to resolve this matter in a fair and efficient manner that restores Mr. ******* confidence in Diplomat Motors. We regret that Mr. ******* experience did not meet his expectations and are committed to finding a positive resolution. Thank you for allowing us the opportunity to address this matter. Please feel free to contact us if further information is required.