ComplaintsforD&C Motor Company European Motor Cars

• Initial Complaint

  03/02/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Been waiting since SIX MONTHS to get the title to a car (2018 MB AMG 63) that was purchased 9/5/2023. We were out-of-state buyers and after purchasing we went to register the car with AZ DMV on 9/29/2023 and were told that it could not be registered because D&C Motors did not have legal title to the car. Car was repossessed out of ***** and ******************* was still on the title. Even though there was a Repossessed Motor Vehicle Affidavit -- ** DMV told ** that we could not prove we owned the car because D&C Motors NEVER HAD LEGAL ***** and didn't provide us with any valid proof of ownership. We called D&C Motors and informed them of this and sent back the paperwork on 10/3/2023 for them to remedy. Did not hear from them until we called and inquired on status 12/7/2023. Have been calling every 2-3 weeks since (we have to initiate contact because no one from D&C Motors has proactively followed-up with information or updates). It is now SIX MONTHS since we purchased the car -- FIVE MONTHS since D&C Motors has "been working" on getting the problem fixed. AZ DMV has issued 2 temporary licenses and D&C Motors has sent 1 temporary license. Why do we still not have the title? Why has D&C Motors dragged their feet? Why has the responsibility to solve this fallen to us? Why has no one from D&C Motors management reached out/stepped in to help move this process along? SIX MONTHS!!! since the purchase and we are still dealing with a problem that was created by D&C Motors lack of proper due diligence. They need to offer some kind of compensation for our trouble. We have been beyond patient and have been extremely polite when dealing with the employees of D&C Motors. But the #1 thing we need is THE ***** TO THE *** WE PURCHASED SIX MONTHS AGO!!!!!!!!

  Business response

  03/12/2024

  Hello, We looked in our data base and could not find D&C Motor Company doing business a *****************************. We also looked by phone number and email that was provided and we did not find anything. Maybe ***** has us mistaken for another company. We wish we could be more helpful. 

  Thank you, *****************

  Customer response

  03/13/2024

   
  Complaint: 21375780
  
  I am rejecting this response because:  My husband, *************************, and I bought the car together.  Look in your database under his name.  Our salesman was ******.  
  
  Sincerely,
  
  *****************************

  Customer response

  03/20/2024

  Attached is the Sales Invoice for the car purchased on 9/5/2023 from D&C Motor Company.  Also included is the authorization for ***************************** to file this complaint on behalf of her husband, ***********************************.  

  The email address for ****** that is listed on the Sales Invoice, ************* was active until 12/31/2023.  His new email is **********************. 

  Business response

  04/02/2024

  Hey,
  
  
  Here is a timeline for the deal - 
  
  
  *Customer bought the vehicle 9/5/23
  *He received a ***** title from ** with all supporting title documents on 9/21/23 (see attached *** proof of deliv)
  *Customer sent back the ***** title requesting Anje to process a ****** title in our name ( no reason to be told)
  *We received ***** title and sent into OR DMV for processing on 10/6/23
  *Title took a few months to process at OR DMV as usual. It was processed on 2/23/24 and we received the title from them on 3/6/24
  *We overnighted OR title to *** same day: Tracking and proof of delivery is attached.

  We have been in communication with *** and have done what he asked. It doesn't sound like ***** had the best communication with *** but we are happy he has his title. 

  Customer response

  04/05/2024

   
  Complaint: 21375780
  
  I am rejecting this response because:
  

  By your response you proved the point of our complaint:
  

  ============
  Here is a timeline for the deal - 
  
  *Customer bought the vehicle 9/5/23
  *He received a ***** title from us with all supporting title documents on 9/21/23 (see attached *** proof of deliv)
  *Customer sent back the ***** title requesting Anje to process a ****** title in our name ( no reason to be told)
  *We received ***** title and sent into OR *** for processing on 10/6/23
  *Title took a few months to process at OR *** as usual. It was processed on 2/23/24 and we received the title from them on 3/6/24
  *We overnighted OR title to *** same day: Tracking and proof of delivery is attached.
  ============
  

  And then you go on to insult us with your last paragraph:  

  ============
  We have been in communication with *** and have done what he asked. (It took 184 days with *** initiating all of the contact) It doesn't sound like ***** had the best communication with *** (????What????) but we are happy he has his title (condescending much?) 
  ============

  
  All we wanted was communication on the status that never happened.  No apology for the inconvenience, no reassurance that it would get fixed, no sense of urgency to help us.

  
  We waited SIX MONTHS (184 DAYS) to get the title to a car purchased in September 2023.  By law you are required to provide valid title by 25 DAYS after sale and if you cannot, then you are to provide written notification if the delay becomes unreasonably extended and explain the reason for the delay to all parties of interest by 45 DAYS.
  
  We DID NOT receive any written (or communication in any form) about the status of our legal title or the unreasonably extended delay. We were NEVER INFORMED OF OUR RIGHT TO FILE A COMPLAINT WITH *** IF THE ***** WENT BEYOND 45 DAYS.
  
  We had to call you and ask about the status 94 DAYS after the sale. Every phone call was initiated by us and this dragged on for 184 DAYS.
  
  Here is our timeline:
  
  1.  At 31 days after the sale we discovered that D&C Motors did not have legal title to the car they sold us.  At purchase they did not give us the proper legal documents needed to apply for title in **** or *******. 
  
  2.  At 32 days after the sale we called D&C Motors and explained our problem.  We sent by FedX the documents they had provided to us at the sale so they could fix the problem.
  
  3.  At 94 days after the sale we called to follow-up on the title because no one EVER CONTACTED US ABOUT THE STATUS.
  
  4.  Every 2 weeks after the 94 DAYS we called about the status.  NO ONE EVER INITIATED A CALL TO LET US KNOW ABOUT STATUS.
  
  5.  At 184 days after the sale we got a title in the mail.  The only time contact was initiated by D&C Motors was when we received a call on 3/5/2024 informing us that the title was being sent.  Every other communication was initiated by us.
  
  
  D&C Motors violated ************ Law 735-150-0050:
  
  
  (2) If a dealer does not elect to submit the *** documents and fees necessary to title or register a vehicle, but instead allows the purchaser to submit the documents and fees, the dealer must within 25 calendar days of the date of transfer furnish to the new owner the title or other acceptable ownership documents. This includes all the documents needed to apply for title to the vehicle.
  
  (4) A dealer who does not comply with sections (1) or (2) of this rule must provide written notice of delay to all owners and parties of interest within 25 business days of the date of transfer of title or interest. The notice of delay must contain:
  
  (a) The reason for the delay;
  
  (b) The anticipated extent of the delay; and
  
  (c) A statement of the rights and remedies available to the purchaser if the delay becomes unreasonably extended. *** will consider "unreasonably extended" to mean 45 calendar days from the date of sale. The statement must inform the purchaser of his or her right to file complaint against the dealer with *** if the delay goes beyond 45 days from date of purchase.

  
  So our next step (since you refuse to acknowledge or apologize for your negligence) is to file a formal complaint with the Oregon *** which is our right and something we should have done months ago.  

  
  Sincerely,
  
  *****************************

• Initial Complaint

  02/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I contacted D&C motor company about a 2017 *** m4 on Feb. 3,2024. While driving the car home from ******** to ******* a brake service light came on, and I brought the car in to *** of ******* on feb 15 to get it done and they found leakage on the crankshaft seal on the engine which ****** did not disclose after I brought up oil issues before purchase. So i was contacted by ****** after my initial inquiry. We spoke thru text during the week and i asked questions about the car and was told the car has no issues, no accidents and no damage. Knowing there are certain leak issues with these cars i asked about the crankhub which is in the same place as the seal that *** had found, and he had a chance to disclose the oil issue then, and then i found out they knew about the issue when talking to *** the sales manager on feb. 17. I also had a prepurchase inspection done by *************************** from *** inspections on feb. 7, 2024 and he found oil on the bottom of the lower cover and took sevreral pictures of possible leak points because he was not able to get under the car. I asked ****** about this and he said dont worry it is from the oil change that was just done, i actually asked when the last oil change was done, and he offered to get one done prior to this finding, and during this conversation he didn't disclose the leakage they had found with their in house inspection. I waited a whole week to get a response. Today ****** offered to pay me $1000, he asked how much the repair would be and I told him over $3100 thru *** of ******* and said it's way cheaper other places, I also sent him all the paperwork I got from *** of ******* a week ago. He told me i took his opinion about the condition of the car. I would like to get a check for the repair because I was told there were no issues with oil issues so i expect no issues. There's was also a damaged oil cooler that I did not even bring up that *** of ******* found, even though he said no accidents and no damage to the car.

  Business response

  02/28/2024

  Hello, D&C Motor Company has agreed to pay half of the repair cost. Half of the repair cost came out to $1500. I attached a copy of the Mutual Settlement & Release Agreement along with the copy of the check to *******************.

   

  Thank you very much! *****************

  Customer response

  02/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  01/27/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Bought a 2017 Maserati Granturismo MC dealer said the vehicle was in perfect condition. They set up the shipping through their carrier for $1800. When I received the vehicle it had numberous scratches on it which they said were not there before it left so must of been the transport company car had zero gas in the tank. The left blinker doesnt work properly. Worst of all now I tried to get the car inspected and it cant pass safety inspection because both rear tires are bald. They straight up lied to me and told me the car was in like new condition condition. I specifically asked if it the paint had no defects or scratches they said no. They said the car was all good to go and they lied big time. Now they wont accept any responsibility

  Business response

  01/31/2024

  Hello, We have spoken to *******. We agreed to send him a check for $998.44 for after sale repair. I have attached a copy of the settlement and the copy of the check we are sending him. From my understanding we are on good terms and have worked this out. Thank you, *****************

  Customer response

  01/31/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  09/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Picked up my 2013 ******** G550 from D&C on 9/15. It was sunny and warm, so I had no idea at the time that the vehicle had an issue in the sunroof that cause water to leak into the cabin. On the evening of 9/24, it started to rain in ******** and by 9/25 it was raining heavily. At 8:30am on 9/25, I noticed the car was excessively wet inside and had a mildew smell. I noticed water all over the shift lever, into the floor board, all over the dashboard and the camera/audio screen was drenched in water. Water was dripping off the rear view mirror and seemed to becoming from the command console. By 2:0pm, the rain had continued and the water was continuing to enter the vehicle. I put towels inside to catch the water and by 3:00pm the towels were soaked. I went to get my kids and and called the ******** dealer near my house because I had kids and it was close to home in the event I needed to leave it. I told D&C that evening what happened and they insisted I bring to them. By 9/26 the dealer had checked all the normal sources including gaskets/seals around windshield, sunroof and antenna. They also checked the drain lines to see if they were clogged, but no issues were found. By 9/27 the dealer said they need to remove the headliner so they could access everything and find the source of the leak. By the end of 9/28 they found the leak and said it was a failed seal that supported the sunroof and the entire assembly needed to be replaced. They also suggested I replace the headliner and the sunroof shade, as they were water damaged. I sent th estimate to the dealer via text, no response. By 9/29 I reached out to them again and they said it was my fault for not bringing to them and said they would cover repair. Asked me to take to ******************, whois no longer in business and only repairs leaks, not ******** certified shop and no OEM parts. D&C then instructed me to come back to them again. D&C is more than 11 miles from my house and I work Monday-Friday.

  Business response

  10/03/2023

  ******* "*****" ***** came in and purchased this 10 year old G500 on 9/1/23. He picked up the car 9/15/23 after we replaced the rear tire cover for him. On Monday 9/25/23 ***** texted the salesman on his personal phone saying there was a leak from the sunroof area and the G500 was going to the Mecedes dealer. *********** responded and said "See if the drains are plugged, that could be the issue, If it's not being it into us and we can take a look for you". ***** then texted *********** 9/26/23 and said ******** couldn't find the leak, which *********** replied the same as the day prior (To bring the car into us so we could diagnose it). On Thursday 9/28/23 ***** had sent a quote for repair from ********* he had also stated "I'm happy to bring it to you" *********** explained that the quote from ******** seemed over kill and we would want a second option or to bring the car back into us. Which never ended up happening. On Friday 9/29/23 *********** got on the phone with ***** and sugested him to take the car to a place we know and use often called ****************** and they had both decided that was the best option. Later that same day we had realized the shop is now "temporarily closed" to which *********** gave the option yet again, to bring the car to us so we can diagnose it. The last text from ***** to *********** was "I know where the leak is now, so happy to bring it in and let them have a tech find the leak" No further communication between us and the customer.  We have offered many times for him to bring the car into us to take a look and he has failed to do so. We would love to help ***** out and have his vehicle fixed he just needs to bring us the vehicle. 

   

  ***************** GM

  Customer response

  10/03/2023

   
  Complaint: 20680146
  
  I am rejecting this response because:  the source of the leak has already been determined by ************************* to be a failed seal in the sunroof assembly.  D&C refuses to reimburse me for the repair or restoration of the actual damage because they think the dealer is ripping me off.  This dealer is doing quite well and doesn't need to sell me parts or do necessary labor just because, they are using OEM parts and trying to restore my vehicle to correct condition.  If D&C wants to verify this, there is no reason why they can't just contact the dealer directly. The headliner is ruined due to the water intrusion and has been removed from the vehicle, so going to the dealer and driving 10+ miles to D&C so they can verify what ******** found makes no sense and doesn't get me back into my vehicle quickly. Until this issue is resolved, this vehicle cannot be driven in the rain because water will enter the vehicle.  I'm out a vehicle, money to repair/restore the damage and D&C doesn't care.
  
  Sincerely,
  
  *********************

• Initial Complaint

  09/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchased a used vehicle from D&C and picked it up on 9/1/23. Was given an inspection report stating everything was fine with the vehicle. On 9/5/23 I took the vehicle in to *** to get a separate inspection completed. The *** inspection came back with front struts needing to be replaced and stated it would cause drive-ability issues and needed immediate attention.I also took the vehicle to another third party for a second opinion and was told the same. I tried contacting D&C to see if we could come to some sort of resolution as both inspections said this should have been caught previously, as it was very evident that it was a pre existing issue that was not disclosed to me. After speaking with D&C on 9/8/23, they said there was nothing that they could do and did not offer any assistance.

  Business response

  09/26/2023

  Hello, we reached out to *****************************. ****** is happy with D&C Motors paying $1,000 to cover part of the reapirs on his vehice. We are happy to have this settled. I atached a copy of the check that was sent out along with a tracking number and a settlement agreement. 

   

  Thank you, *****************

  Customer response

  09/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  VE

• Initial Complaint

  06/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Hello, I purchased a Vehicle from D&C Motor Company that does not pass DEQ. It was never tested to pass DEQ before point of sale. They called me months after the sale stating they needed to test DEQ to complete the Registration. The vehicle failed and did not pass. They asked me to complete a drive cycle to retest. I completed the drive cycle retested and it did not pass. We did this one more time as they requested me to do and after the second attempt of a drive cycle it did not pass. They asked me to take the vehicle to **************************** to have them do some tests to fix the issue so we can have the car Pass DEQ. I took the vehicle to ******** and they could not find what was wrong with the vehicle and said it should pass DEQ. We tested the vehicle after the Service Appointment at ******** and it still did not pass DEQ. We tried 3 more drive cycles keeping the gas gauge within 25%-75% gas as they requested me to do. One we tried many drive cycles and complying with them to work to fix it I told them we need to unwind the transaction. The vehicle does not pass emissions. We took the vehicle to a manufacture dealership and completed a total of 7 DEQ emission tests.They did not respond to me for several months. I called the ** and told him we need to get this resolved by unwinding the transaction and to stop putting this issue to the side. They offered again to try and fix the vehicle after 9 months now and completing an inspection from the Manufacture and completing 7 drive Cycles. They them gave me two scenarios to buy the car back for $25,000 less that what I bought the vehicle for or to work on fixing it. This is bad business and they sold me a vehicle that does not pass emissions. They will not unwind the transaction as the law states the contract, sale and loan are void.

  Customer response

  06/28/2023

  Hello,

   

  I had reached out to you folks about a dispute and a company I was having trouble with. Since I have reached out to you that company and I came to a resolution which we are both happy with.

   

  I do not need to proceed any further with them as we have come to an agreement and will part ways as friends.

   

  Here is my case number for your reference #********

   

  Sincerely,

  *********************

• Initial Complaint

  06/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I put a deposit down on a vehicle. After the dealer took my deposit I was notified that there was something wrong with the car and they had to get it fixed. Stated it would take a few days to a week. I agreed to wait a week for delivery of the vehicle. It has now been three weeks and the dealer still cannot confirm a date that the vehicle would be fixed. I asked fir my deposit back and they are refusing.

  Business response

  06/20/2023

  Hello, it looks like we refunded non refundable deposit $3,000 to ****** on 6-9-23. We also communicated that over text with him. I uploaded a screen shot of the conversation along with the recipt refund of $3,000. 

• Initial Complaint

  06/07/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Misrepresentation of a sale. Found out after received the car that the car was not its original color , and was in fact a wrap on the car. Would have never bought the car if was disclosed this information. Also second day of driving , the car stalls with check engine light. Come to find out car was was modified and not stock. Even sold the car without a catalytic converter. Was told this car was smooth ride and in mint condition. Online purchase and called and called since day after purchase. Could not get a call back at all. Was told by them they would be upset if in my situation and was told would call back. I tried to let them resolve issue but last call o made which was today a guy name ***** got on the phone and said he told me not to buy the car. Really? A sales manager tried deter me from buying a car from them? I was took back at that lie and said ok. Im done. And said bye. Will be reporting to federal trade commission, and hiring legal representation.

  Business response

  06/10/2023

  We spoke to ********************* and we are buying the vehicle back. We are happy that we were able to work with ****** and come to an agreement. Both partys are happy :)

  *****************

  Customer response

  06/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me; as long as purchased back for exact amount sold to me. No one can fix the credit inquirys , credit pulls,  and I understand that.  I will just be happy and satisfied with the buy back and will give a good rating for them when buy back completed .  I cant stay upset, ( no matter the loss) if they are doing the right thing and standing behind their word!! 
  
  Sincerely,
  
  *********************

  Customer response

  09/21/2023

  I filed a prior complaint on this situation due to the sale of total misrepresentation . I am out of state buyer. Car had a wrap and wasnt disclosed , so was not getting the car I thought ( color). There were several other issues with the car , however D&C agreed to buy the car back and refund my deposit. I have called and called and left message , to get my deposit back. No response. This has gone on long enough , I would like my deposit asap so can be done with this and move on. Thankyou.

  Business response

  10/24/2023

  Hello,

  We had ****** sign a mutual settlement agreement back on 6-19-23. The agreement stated that we are send ****** a check for $2,200. We handed the document off to our office and they failed to send a check. When i saw ****** folloing back up for the money I felt bad and went back to our office to see whats going on. I had our office cut the check and it has been sent out. I have attachecd a copy of the agreement and check.

   

  Thank you, *****************

• Initial Complaint

  02/15/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I was shopping for a car on cargurus.com and I came across their listing for a 2016 ******** **** G63 AMG, so I sent an email via the link and *************************** responded. The car was originally listed for $114k.We started haggling about the price and after several back and forth, he agreed to sell the car to me for $110K on the condition that I have to make a good fate deposit of between $3k - $10k. He told me that the deposit was fully refundable and that for them, it's just a way of knowing if the customer is truly interested or not. He also insisted that I send him my flight and hotel details after I booked per the manager as further proof that I was serious because I insisted that I have to flight out to ****** first to see the car, drive it and check it out before buying it as opposed to his offer to just close the deal over the phone and ship the car to me without even coming out to see it, which I vehemently refused to do. He went ahead and emailed me the credit card authorization form via DocuSign. When I got the form, I noticed that it was printed Non-Refundable, so I called him to ask about that and he told me not to worry about that and that if I changed my mind, they would gladly refund my money. I asked if he could send me a different form, but he said that was the only form they have and that he's giving me his word. He was very re-assuring and convincing over the phone, so I went ahead, signed the form and they charged my card in the amount of $3k .I went ahead and bought my plane ticket to ****** plus a hotel reservation. This would have been my birthday present for myself on my 50th birthday on 01/31/23. On my birthday, my wife decided to surprise me with the gift of a brand new 2023 ******** **** G63 AMG and of course, who will not want a brand-new car over a used one. I found this out the night of 01/31/23 and the next morning 02/01/23, I called **************** to inform him that I will not be purchasing the car anymore because my wife had just surprised me with a brand new of the same car. He immediately became angry and said that he will not be refunding my deposit. I tried to explain to him that this was not something I planned and that I just got this 50th birthday surprise and that if he recalls, I had booked my flight out to ******** ****** for that Friday,02/03/23 along with a hotel reservation and I sent him all those information. I also reminded him that he had gone ahead and pulled my credit and even gotten approval for the purchase. He still will not agree to refund the money. I reminded him about the promise of a refund if I changed my mind all to no avail. He eventually said he'll speak to his manager (*****************) and see if he can get the refund. I waited for update from him but when I didn't hear back, I called the dealership several times asking to speak to the manager, but I was denied the opportunity. The last person I spoke to is a man named ********, who after hearing the whole story, promised to speak to the manager and get back to me but that never happened. I tried to call **************** a few times but each time, he told me he was off duty and that there was nothing he could do. I finally was able to communicate with him via text messages on Friday 02/10/23 and he still refused to refund my money. I even went as far as asking for half of my deposit to be refunded but he said no. The dealership had since sold the car a few days after I changed my mind and yet, they will not refund my money. I find this very exploitative and misleading to tell a customer that he'll get a refund of his deposit on the phone (even when I showed concern after I saw the form) and then decide to not refund me. Please I want help to get my money back. Thank you.

  Business response

  02/15/2023

  Hello i am very sorry about the hassle. I would be happy to refund you your deposit of $3,000 if that would resolve this issue and make you happy?

   

  *****************

  Customer response

  02/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  09/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On July 24th 2022 I purchased a car from D&C Motors That I put a down payment of *****. After only driven 3 times it broke down. and has been sitting in the shop for the past 3 months. I Also got a Warranty through them that "supposedly" was going to cover any mechanical issues. Now here I am with Warranty not wanting to cover those mechanical issues because they are pre existing issues after D&C Motors told me it had no issues the car was great. I Then come to find out from the service lady that she asked D&C motors for Service Records on the car and they told her they didn't even do an oil change. They had no proof of any service for her and then tell me that they don't do service check on cars when they clearly told me they did the first day I purchased it. So here I am stuck having to pay ***** to get the car fixed. I was lied to and Also I get told by them they will be reaching back to ******* will be me reaching out to them for help or any updates. & I never get calls back from them when they say they will be reaching back to me it will be me reaching out to them for help or any updates.

  Business response

  09/28/2022

  Good Morning. We have been in contact with *********************. We let her know that we are working with the warranty company to cover her broken down vehicle. Unfortunately we just found out the warranty company will not cover the vehicle. We spoke to ********************* and told her that we were going to pay the bill because the warranty company will not. We will have a check sent out today. 

   

  Thank you, *****************

  Customer response

  09/28/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩