Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/01/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
On September 28th I purchased a 99 gmc Yukon for $3200. Purchased sight unseen to to the vehicle being cross country. Spent $3000 for shipping due to the height of the vehicle. Also Gave them a few extra for gas since I live in a very rural area which they either never did or the fuel gage does not work.I finally received it 30 days later on October 28th. I purchased it under the assumption the motor overheats and might need a new head gasket. Upon arrival I noticed it missing a few parts. It was missing a roof rack light bar and a radio. 2 days later I had my mechanic check it over and found out the motor is completely gone as well as the transmission and transfer case. I am not concerned about the motor but the problem is it was missing $600 worth of parts and an unexpected $5k in repairs.Business response
11/13/2021
This vehicle was purchased For parts only so he was well aware that the the vehicle was in poor shape he wanted it because because it was lifted and he was willing to do the repairs.
We are always willing to help our customers all he needs to do is contact us.
*************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
1164 SE 82nd Ave
Portland, OR 97216-1202
Business hours
Today,10:00 AM - 6:00 PM
MMonday | 9:30 AM - 7:00 PM |
---|---|
TTuesday | 9:30 AM - 7:00 PM |
WWednesday | 9:30 AM - 7:00 PM |
ThThursday | 9:30 AM - 7:00 PM |
FFriday | 9:30 AM - 7:00 PM |
SaSaturday | 10:00 AM - 6:00 PM |
SuSunday | 10:00 AM - 6:00 PM |
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.