6 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from remy t
1 star11/21/2023
Really bad customer service!!I ordered a size 28/12 swimsuit for my daughter who is 12. I received a size 24/8. Arena would not accept a return. The suit was final sale but I did not receive the size I ordered. The customer service rep said that my order was indeed for a size 24/8. I would never have ordered such a small size for my 12 year old. There should be an exception to the return policy for situations like this.Review from TJ H
1 star02/13/2023
I purchased a swimsuit for my daughter for Christmas and the seam started coming undone the first time she wore it. *** tried calling with no response. I have emailed them with photos. They refuse to replace the swimsuit. My 8 year old is devastated. Will never purchase anything Arena again!Review from Maria P
1 star11/02/2022
Do not buy Arena swimwear, it is poor quality, the fabric can break out and rip any time. Imagine this happening while you are competing! I bought the powerskin carbon air jammers, $320, for my nephew last year, he used it exclusively for competitions, probably ***** times in total. The fabric broke right in the middle of competition so he had to borrow other people's swimwear to finish off. What a shame and embarrassment! His $50 training swimwear has lasted longer at 10 times the wear. These are ridiculously overpriced junk. Of course, Arena *** doesn't take any responsibility for this, they just get your money. Spare yourself the embarrassment with Arena products.Review from Kristin M
1 star01/31/2022
Poor customer service at best. Attempting to receive a refund for a tech suit I returned. The customer service number is never answered but does allow you to leave a message; have never received a return call. Reached out via email & did get a response 6 days later stating I had been refunded 4 days after the return was received which is not so. Terribly frustrated at this pointthe suits are not inexpensive.Review from Mauri G
1 star01/01/2022
Dear ***************** has many email addresses in various sites but no of them can reach the company or its management. I tried to provide them with the following information, but in vain: someone has made three (3) purchases with my stolen (now cancelled) **** credit card on December 30, 2021. The amounts are 640 USD, 845 USD and 450 USD. I have no idea what the purchased goods are but I have enclosed the **** invoices and ask you not to send the goods anywhere. The articles will not be paid and the police has been informed.Review from Judit M.
1 star06/16/2021
I'd ordered swimsuits from them before, and they were fine. I ordered two suits two weeks ago, and unfortunately opened and used one of them. They are very different from the old ones. I understandd that I can not return it, but would like to return the other one, original with tag, did not even try it on. I went on Arena's website and they claim that I never ordered anything from them, so I don't know how to return. Customer service call goes automatically to voicemail. This company is now seems to be a scam
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