ComplaintsforEarth Turf LLC
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Complaint Details
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Initial Complaint
09/16/2021
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered grass seed on 9/4 from earthturf.com . On 9/10, I received a shipping confirmation and *** tracking number. As of 9/16, *** does not have the product. have emailed 3 times and, after searching for a phone number, called once, only to end at a full voicemail box. I have never received a response.On Fri, Sep 10, 2021 at 12:56 PM Earth Turf <************************> wrote:Dear *******************************, We wanted to let you know that your order (#*****) has shipped. You can track your package at any time using the link below.Track Your Shipment: 1Z0Y8R750397852355 Shipped To:******************************* HTTPS://KIKU-HANDMADE.MYSHOPIFY.COM/******************************* Date: 09/04/2021 Order Number: #***** Shipping to:******************************* ************************************************************* 1x Earth Turf Overseed - 2 lbs (covers 500sf) - $29.00 Shipping - $9.12 Total - $38.12 Any questions or problems? See our FAQ or Contact Earth Turf support.Thanks!-The Earth Turf Team www.earthturf.comInitial Complaint
08/23/2021
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Submitted order on 8/10 and charged for purchase. (#*****).Shipping label created on 8/11.Items not showing as shipped per tracking.Followed up (email) 8/15, 8/16, 8/17, 8/18, and 8/20 with no response.Followed up (phone) 8/18, 8/20, and 8/23 with no answer or response.Order still shows "label printed" only 2 weeks after order.Website states orders ship within 1 business day.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.