ComplaintsforGuardian Real Estate Services, LLC

• Initial Complaint

  11/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Myself and several other tenants keep getting these resident ledgers for attached to a notice of for cause evictions claiming that me personally owe an outstanding balance of almost **** dollars. Guardian management runs my apartments. They haven't been into fix any of my maintanence requests because they claim not to have received them. I have holes from rats that hasn't been patched up. No body in the office ever seems to know what is going on. And these ledgers are sent out at such random times. And they don't even try to talk with me about it. Csc won't even help because guardian management refuses to issue the documents needed to get assistance even paying anything I some how owe. I have receipts for every time I had to pay rent and several times it claims that I didn't pay when I have proof I did. There are at least half the apartments that are dealing with this as well. There was a lady that worked for them that was taking rent checks from tenants and cashing them and spending the there rent money on herself. Guardian management landlord even told me she has no idea how to read them or what they mean her job was threatened if she didn't send the notices out. Something needs to be done about this corrupt company

  Business response

  12/18/2023

  Guardian Management takes resident work orders and operations seriously. We have a preventative maintenance program in place for pest and rodent control, we take preventative measures monthly and treat units accordingly when work orders are requested.
  

  We do not have an open work order from the resident for pest issue inside or outside the apartment as mentioned in this complaint. We do have a work order for the missing screen and will issue notice of entry to replace the screen and address any holes in the unit and address any pest issues as described in the complaint.
  

  We have not received any complaints of fraud with employee(s)taking resident rents, this would be researched by accounting, bank and police and investigated immediately. We do not accept cash at the property, and we encourage residents to pay rent through their portal which gives resident access to their ledger and rent payments at all times. We have held workshops at *************** to offer residents assistance with accessing their online portals and are available for one-on-one help if needed. We will also provide the resident with a copy of her rent ledger for review as requested in the complaint. 

  We will be sending the resident copy of ledger along with inspection notice and have scheduled the pest control vendor to come out to the unit this week. 

  Thank you,

  *********************

   

• Initial Complaint

  07/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I live in one of the companies properties, Cornerstone Apartments. I moved in beginning of June. The moment I move in I notice we have a 25 year old barely working a/c, which eventually blew out the breaker in the middle of the night and nearly electrocuted my boyfriend. They replaced it with another 25 year old a/c and said if I wanted a new unit Id have to pay more. These units shouldve been replaced 15 years ago, theyre dangerous, and I shouldnt have to pay more for safety. The bathroom sink was leaking and the kitchen one sprayed us in the face when we turned it on. A k*** on my stove was missing. My shower water runs weirdly cold when I have my own in unit water heater and they wont check it. Never looked at or replaced the plug that blew out too. I have found more than one silverfish on my balcony and one in my bathroom. And now my washing machine is leaking all over my apartment suddenly. They take days to a week to respond to these issues and maintenance rarely comes when expected. This place is an unfair mess. The management does not do enough and the tenants deserve better. Not to mention the roofers are throwing their trash all over our balconies. Ive found ******************* nails, wood debris, and beer bottle caps all over my porch because of them. Its not safe at all.

  Business response

  07/28/2023

  Hello,

  Thank you for sharing your concerns.  I apologize we fell short of expectations.  I went through the work order history on your account and it appears most of the items mentioned were addressed, including the replacement of your water heater.  In regard to silverfish, I am working with the manager to set up a pest control inspection and treatment as necessary.  I will also be reaching out to the roofing vendor about your concerns.  The work will be completed in the near future and in the meantime, I will request they take more care with removing debris.  I did not see any service requests for the washer and will follow up on that, with the onsite manager.  Although short a maintenance tech for a short time, the position was filled and you will see improvement moving forward.  I hope we've addressed your concerns efficiently but if anything was overlooked, please contact the office right away so we can make it right.  We appreciate your residency and thank you for choosing Cornerstone.

   

  Customer response

  07/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **********************

• Initial Complaint

  09/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I applied to be on the waiting list at a property this company manages in ******* *******. I've been on the waiting list a few years now. I've contacted the manager through out the years to see what my position is. Upon our last conversation maybe two years ago, the manager informs me that the property waiting list is adjusted to make people with the lowest income go to the top of their list. At this time my income was only about 700 dollars. I'm low income myself with children, disabled children at that. She informs me that the eating list is based off income and not when you actually applied yourself to the waiting list. Which makes no entire sense if every person is low income who applies. She informed me that corporate sees the emails and that's their rules. So last month I decided to contact management, this company, to answer the questions I had. First the lady who answers for the business doesn't know any information about seirra verde apartments and directs me to *****. Operations manager. When he contacts me I inform him of the same issues and try to get understanding of how the waiting list is based on lowest income and amount of time being on the list. He said they would be cleaning up the waiting list etc etc. I haven't heard back yet, since they are cleaning it up since I contacted them about it, but I can argue that me and my children should be first since I have three disabled children and were low income our position should matter and how long we've been waiting. I'm not in a rush to move there at all but this seems unorthodox and discriminatory aganist people of lower income . I will like the business to understand what's going on here.

  Business response

  09/06/2022

  September 6, 2022
  
  
  ***************************
  316 ****************************.
  *******, **  85326
  Email:  ***********************
  
  Re:  ******************** List
  
  Dear ********,
  
  I am in receipt of your complaint to the Better Business Bureau regarding our Waiting List policy at *********************** in *******,*******.
  
  Our Waiting List policy to offer the next available apartment to persons in the order of application and qualifications in the order of income of Very Low income, Low income, and then Moderate incomecomply with the ********************** program.
  
  Your position as of today for a 2 bedroom apartment is #** and your income places you in the Low income category.  There are currently 7 Applicants on the Waiting List in the Very Low category that take precedence over anyone that applied at any time in the Low income category (yours).
  
  In addition to the position on the Waiting ***** Sierra ***** has a very low turn-over rate.  In the last 12 months, we had only 2 apartments that turned over (Resident moved out of and a new Resident moved in from the Waiting List).
  
  I hope this clarifies our Waiting List policy.
  
  Sincerely,
  
  ****************************
  Senior Living Director of Operations
  Guardian Management, LLC

• Initial Complaint

  06/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I'm so done with ****************************** in **********. *********************** is a terrible office manager. She's a misogynist who believes everything men say, and believe nothing a woman says. She has supported and defended a sexual predator who is an employee, who has now been promoted. I filed a complaint against landscapers and instead of handling the complaint and making it right, I got a 10 notice of non compliance for interfering with management ability to do their job. That is BS. The landscapers said I screamed at them, which I did not. I called them out for violating what they had already been told, and received some bs response and told him that was weaponized incompetence. Well men really don't like being called out by women, so they lied to ****** to save face. And ****** just ate it up like it was butter. Never once handled my complaint or tried to make it right, but sure did jump at the chance to give me a notice. She lives to terrorize women. It is disgusting. Sept 2021 during an inspection, a note was made that I needed repairs. She stated she had 30 days to get it done. It is now June 2022, and it is still not done. If I had been a man it would have already been done, of that I'm sure. I have lived here for 5 years and have watched very closely. She targets certain people, while letting others do whatever they want. My neighbor is allowed to smoke in her apartment and her cat is allowed outside, because she's friends with the sexual harasser. How convenient. Others in community are facing eviction because of their cat going outside. Hmmm. Oh and ****** needs to be fired. I had been waiting on legal help on how to claim my expenses, but never got that help. So this is your notice, I am recouping my costs from their BS by not paying my final rent. This is the only acceptable resolution to everything I have endured living in this property. All the issues and the horrible treatment I've received has almost cost me life. I'm done.

  Customer response

  06/27/2022

  Company contacted me directly and we came to a resolution that works for everyone.  No further action needed.  Thanks! 

• Initial Complaint

  07/13/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Unresolved

  More info

  Upon review I see that my rent had increased from 621 to 652 dollars a month prior to the date of the new lease (8/1/21). When I inquired to the property manager I was told that "all" residents were notified via mail and notice posted on my door. This was not the case!! When I demanded a copy of the so called "notice" I was handed a notice which looking on the notice does not show any method service. In other words even his so called notice states that he did not post the notice as required. He also failed to provide a copy of the notice which was suppossed to be sent to the city of portland. I am attaching the so called "notice for review.

  Business response

  08/04/2021

  Thank you for the communication from ******************. Although he did speak with the Community Manager for ****************, he did not follow the grievance process and contact management to review his concern. He may ask at the **************** leasing office for a copy of the Grievance Procedure which outlines this process.

  In the meantime, due to the confusion regarding service, we are rescinding this Notice of Rent Increase and will reissue at a later date. We will provide ****************** with a letter to that effect. If their is an amount to be refunded, we will process accordingly.

  Thank you for assisting ****************** with this matter.

  Regards,

   

  *****************************, Porfolio Manager

  Guardian Management

   

   

  Customer response

  08/05/2021

   
  Complaint: 15620118
  
  I am rejecting this response because: I was given no process whatsoever by Guardian management to issue a grievance by them. None was provided nor was one offerred!! Furthur when I went to pay my rent for the month of August once again my rent accordian to Guardian was not adjusted as per there agreement. The only thing the property manager advised me at the time when I originally raised the issue was that "its only 31 dollars" and "your the only one that complained". Furthur Guardians website offers no help whatsoever to guide anyone thru the grievance process. I did submit a grievance via their website in which I stated the same things in which I stated in this one. Its pretty lame but not unexpected based on my treatment by Guardians employees that the view would be such. Its almost difficult that they are employees who are suppossed to be representing a non-profit organization which claims to be committed to helping secure housing for folks in recovery (The miracles club). So far all I seem to get from this organization are excuses!!! The only real help Ive received has been is from BBB!!! Of that at least I am grateful, but still looking for Guardian to fulfill its word in billing me for the correct rent which they stated is now due!!!
  
  Sincerely,
  
  *********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩