ComplaintsforKassab Jewelers Inc
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Complaint Details
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Initial Complaint
05/10/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I had my engagement ring made at Kassab, and due to various problems (I can provide details if needed) the president Rana Kassab and I agreed on 5/1/21, that they would dismantle the ring, refund me $2650 for the platinum setting, and send me back the center stone, and diamonds from halo and pave which I supplied from my grandmother's rings (texts attached). She's had my credit card # since then and refund has not been made. They tried to ship my diamonds out on 5/6 but the employee driving to FedEx was rear ended. That's fine but on 5/7 they sent it out with return address/recipient address swapped, so it went back to Kassab 5/8 (uninsured and no signature required, a box full of diamonds). I asked for the refund to be processed that day since I'm not sure what the hold up for that is, and have not heard from Rana/Kassab's since and it is now after Fedex shipping hours on Monday. I'm worried I won't get the agreed upon refund or my diamonds back and would like assistance getting both.Customer response
05/20/2021
The refund has posted! I would consider this complaint now resolved. Thank you.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.