Customer ReviewsforStandard Insurance Company

I would give 0 stars if I could! This company offers supplemental insurance through my work. I have multiple policies with them, from Hospital indemnity to accident injury. 2 months ago I got hurt requiring me to be out of work on FMLA. I have had to have multiple diagnostic tests, therapy and medical expenses due to my injury. I submitted a claim 2 months ago providing them with all of my medical records. Not only did I have to constantly reach out to them, but I also had to pay to have medical records sent to them that they requested. Every time I called it was something else they were waiting on to process my claim. It is horrible that people like myself who are suffering with medical problems but we trust in companies like this to be there when you need them. They have no problem taking my multiple premiums every 2 weeks but to deny my claim after 2 months and not even reimburse me for having to pay to have records sent to them. I am extremely disappointed in the run around treatment, and complete lack of care for their customers. Companies like this shouldn't be in business and I plan to tell the the brokers and my company about my experience so they discontinue seevices with them and it doesn't happen to someone else.

Hi ****, thank you for bringing this to our attention. Our Consumer Inquiry team may be able to help. Could you call us at ************?

Negative Stars would CERTAINLY be much more appropriate in this situation...As I read these reviews I am absolutely disgusted!! It is as if they are taking the words right out of my mouth!! It is unbelievable how this "company" is still able to operate. The hoops that we are made to jump through and the obstacles that are created (usually on a whim) are ridiculous. Depending on what employee you speak with on any given day you will get a different story. Nobody within that company is on the same page, except for the fact that they want to deny, deny, deny any claims to be paid out. As other people have stated, we are also on the verge of bankruptcy specifically because of the way this claim, or lack thereof is being handled. They're drawing it out for months on end and making it IMPOSSIBLE!!! My partner has been off for several months now due to mental health issues so I'm sure that I don't have to mention that this is not making it any better, in fact it's doing the exact opposite. He is a military veteran and his doctors are employed by the VA. He is starting the appeal process at this time because the standard denied him because of lack of medical notes during office visits. It is basically coming down to the fact that he doesn't see his psychiatrist enough. She has documented and given them the information stating that it is in her expert medical opinion that he be off of work until she believes that he is equipped to return. Once again.. not good enough!! We just cannot understand how "their" doctors and case examiners can override the decision and opinion of a government employed veterans affairs psychiatrist. Absolutely none of it makes any sense to us!!!

Hi *******, it appears this is a difficult time for you and we would like to help. We will need more information in order to do so. Could you call our team at ************?