ComplaintsforWest Hills Collision Center
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Complaint Details
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Initial Complaint
12/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Date of transaction - I picked up my car from their center on 3/27/23.I paid $1,690.30 for my part of the car repair. West Hills Collision provided me with a letter on 3/27/23 stating that if I provided a side mirror switch part that they would install that one part free of charge within one year of the delivery date of 3/27/23. The dispute is that I contacted them a couple of weeks ago and scheduled to have it done 12/13/23. I called back today, 12/7/23 to check on how long the install would take and the manager, *********************** said I 'wasn't on the schedule'. When I explained what the appointment was for and the promise letter he said that 'we don't provide any work for free' and you can *** us if you want, we aren't going to install your switch. He said the person that wrote that letter no longer works here (implying that it was his sole promise and not the company's, however he represented the company) He said we will win any court claim you file. I will provide the letter in person on request to ***********************. I know he has a copy on file also. I don't want him previewing the letter and getting any legal advice prior to responding to this request. I am trying to resolve amicably before filing with the courts. There is no order # and there is no advertising involved.Customer response
01/17/2024
This has been resolved with West Hills Collision - no more problems. ***********************
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Contact Information
Business hours
Today,7:30 AM - 5:30 PM
MMonday | 7:30 AM - 5:30 PM |
---|---|
TTuesday | 7:30 AM - 5:30 PM |
WWednesday | 7:30 AM - 5:30 PM |
ThThursday | 7:30 AM - 5:30 PM |
FFriday | 7:30 AM - 5:30 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.