ComplaintsforHanigan Chrysler Jeep Dodge, Inc.
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Complaint Details
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Initial Complaint
04/20/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
On December 3rd, ****************** Chrysler Dodge **** Ram accidentally ran my credit without my permission, which resulted in a hard inquiry on my credit. I understand it was an accident. I received a written statement that they accidentally ran my credit. I attempted to use this written statement to have it removed from my credit report by addressing the issue on the credit agency website, but the credit agency stated this type of request to remove the credit inquiry from my report must come from the company that ran the credit report. ******* is the individual whom ran my credit without permission. So, I called the company and spoke to *******. ******* stated he would request to have the inquiry removed from my credit. I've called and spoken to ******* 4-5 times asking for updates. Every time I call, he states he either forgot about the issue or is waiting for an update. I also requested that ******* send me an e-mail so we can establish a better form of contact to stay updated on the issue. I'm yet to receive the e-mail. After various attempts to get an answer, I requested to speak to ********* manager. I believe the individual's name was ******. I spoke to ****** regrading my issue and asked for an update and e-mail about the issue as well. I'm yet to receive this e-mail. I have also called numerous times to no answer. As of today, 04/20/22, the inquiry is still on my Transunion, Equifax, and Experian reports. I have attached the statement stating where the credit inquiry was an error.Customer response
05/18/2022
My mailing address is ******************************************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.