ComplaintsforAssurance Real Estate Service
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Complaint Details
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Initial Complaint
08/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I saw an online posting for a home for rent in ******* **. It requested that I pay the credit check fee in advance along with my application. I have a 750 credit score, NO debt and a great job. I even offered to pay 6 months to a year in advance. I was contacted by them right away asking to quickly fill out the rental application and submit my fees so they could review me which I did. I have never heard a word from them now in 3 weeks and they still have it listed and have had 24 contacts so I know they are taking peoples money but not running the check. They have even relisted it so it looks fresh. I want either a refund for the credit check that was not done or a copy proving they ran it when I paid (not now).Business response
09/08/2023
Please see the attachment.
************************** is mistaken.
She did apply and we received her application. She was required to "enter" payment information.
We rented the apartment to another renter, and we therefore did not send *************** application to screening, nor did we "take" her money for screening in an effort to profit from collecting screening fees without screening people.
************ should check the payment method she entered to see if our system collected from her payment entry. She will see that we did not collect.
************ should remove the complaints posted to social media or review platforms because she misunderstood. A correction posting to each of these platforms would be in order. She has mistakenly accused us of fraud. She should correct this public perception.
If ************ wonders why no one contacted her about us renting this unit sooner than now (my response to this complaint), I have been distracted. My husband was released last Saturday, September 2 after 129 days of hospitalization, minus 14 days he was home in June.
I am sorry for my delay and it is unfortunate that *********** misunderstood the process.
*****************
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Contact Information
1624 N Coast Hwy
Newport, OR 97365-2357
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.