Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled this account (I thought) months ago. They still send and charge for the product. The credit card on file is no longer valid.I never signed up for an annual subscription. They changed the information on my account. I informed the company I did no want a product "Made in *****," which was obviously *********** do I cancel this account permanently?

  

  Business Response

  Date: 06/28/2025

  Hello ********,

  Were truly sorry to hear about your experience and completely understand your frustration. Thank you for taking the time to share your concerns with us.
  

  After reviewing your account, we did not find previous messages from you at the email address on file. We did see that you accessed your self-service subscription account on June 17, but the subscription remained active at that time. Weve now permanently canceled your subscription to ensure no further shipments or charges, and weve also processed a full refund for your most recent order.

  We completely understand how important trustworthy American manufacturing is to you and were proud to share that our new facility in ***********, ******** is now up and running. This means we are actively making detergent sheets here in the ***, with plans to transition all of our customers to our US-made Laundry Detergent Sheets. It may take a little time to reach full capacity, but were well on our way.

  We truly appreciate your feedback and the opportunity to make this right. If theres anything more we can do to support you, please let us know.
  
  Thank you again for giving us the chance to address this. We wish you all the best.

• Initial Complaint

  Date:06/06/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive attempted to contact the company 6 times in one month and tried to get my bank to stop payment on the shipments that come unwanted. There is no way to get a response from their website, by email or phone. I cannot log into my account because they do not provide a code number. Please advise me how to contact them.

  

  Business Response

  Date: 06/12/2025

  Hello *******, 

  Thank you for reaching out, and Im truly sorry for the experience youve had.

  Weve reviewed your account and can see that you contacted us multiple timeswe responded to each message, but its clear that our replies werent reaching you. Its incredibly frustrating to feel unheard, and I deeply regret that our responses didnt get through. Weve also escalated this to our team to better understand how this may have happened.

  I can confirm that your subscription has been fully canceled, and you will not receive any further charges or shipments from us. We also offer a self-service account portal that allows customers to manage their subscriptions at any time, and Im sorry that the login process wasnt working as expected for you.

  This isnt the experience we want for anyone, and Im so sorry for the stress it caused.

  We genuinely appreciate you giving Earth Breeze a try, and if you ever choose to return in the future, wed love the opportunity to provide a smoother and more supportive experience.

  Customer Answer

  Date: 06/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:06/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am unable to log into my account in order to change the delivery date of the Earth Breeze laundry sheets. It tastes that an email or sms code will be sent in order to log in. I enter my email, but do NOT receive an email or sms with the needed code. Ive sent two emails to the ******************************** with no response. I have left a voice mail on the number I found. No response. I have been able to communicate through ******** Messenger on May 29th. I verified my email address with them. They said they have my phone number that can receive text messages. I still dont receive an email with the necessary code. I have used the Contact page on their website to tell them that Id like to cancel my account. I like the product, but its frustrating that I cant get on to change delivery dates

  

  Business Response

  Date: 06/12/2025

  Hello ******
  
  Thank you for taking the time to share your experienceand Im truly sorry for all the stress and frustration this situation has caused you.
  
  Weve looked into your account and can see that you reached out through several different channels. While our team responded to each of your messages except for the voicemail, it sounds like those replies may not have made it to you, and I completely understand how upsetting that must have been.
  
  We also saw that you've successfully used the login codes in the past, but something clearly went wrong this time, and for that, Im deeply sorry.
  
  I have confirmed that your as of June 4, your subscriptions have been canceled. We've also shared your experience with our technical team so they can investigate the login issues you described.
  
  If you ever decide to come back in the future, wed love the chance to provide you with a smoother and more seamless experience.

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around 18 to 24 months ago I ordered a trial of Earth breeze laundry detergent sheets and did not sign up for autoship. Months after receiving the initial shipment they charged me a large amount of money and sent me a year supply I did not ask for. I got someone on the phone after much trouble and they were supposed to refund us and cancel all auto shipping not to send us any further sheets. Today I received a large box on March 31st of Earth breeze laundry sheets again without permission they again took funds out of our account. It has been canceled twice and they continue to send us auto shipping and take money out of our bank account we have not given permission for. They now sent us another entire year supply I DID NOT ASK FOR AND DO NOT WANT!They do not resolve the problems they do not respond they are extremely hard to get on the phone and continue to steal funds out of our account.

  

  Business Response

  Date: 04/11/2025

  Hello Melissa 

  Thank you so much for reaching out Im truly sorry for all the frustration this has caused. I can understand how upsetting it must be to receive shipments you weren't expecting and didnt intend to order, especially after feeling the subscription had already been canceled. This is absolutely not the experience we want anyone to have with Earth Breeze.
  
  Ive taken a closer look into your account and found it under a different email address than the one used to contact us today. I saw that you had reached out last year asking us to place your order on hold, and while we sent a few follow-ups, we never received confirmation to cancel the subscription or a response. I'm really sorry that those communications didnt lead to a clear resolution thats on us.
  
  I also want to acknowledge how difficult it was to reach us, and Im sorry you had to go through that. Ive gone ahead and made sure that your subscription is now fully canceled, and a refund has been processed for the most recent order. You will not receive any additional charges or shipments going forward.
  
  Thank you again for your patience and for giving us the opportunity to make this right. We genuinely appreciate your past support and hope we can earn back your trust over time.

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My credit card was automatically charged for $144.00 on 2/9/25. I wanted to change my subscription and tried to log in to my account on their website but was not successful because it said it didn't recognize my email. I attempted many times to email the 24/7 customer service over a 2 day period and never received a response. I tried to call the number but you cannot reach an actual person. I like the product but after this experience I want my account cancelled and my billing information removed.

  Customer Answer

  Date: 02/13/2025

  This issue has been resolved by the business and to my satisfaction.

• Initial Complaint

  Date:12/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I can not use your laundry sheets to wash my clothes. I have washed my clothes a few times but your soap makes me break out in a severe rash. Please, please cancel my order I can not use your product. I just received another shipment of your product today. I dont want it what can I do to return it. I cant use your product to wash my clothes.Sincerely,***** V ***** grandmadoris1139@ *******

  

  Business Response

  Date: 01/21/2025

  Hello *****,

  Thank you for reaching out for support with this. I'm very sorry to hear that you have experienced a rash. 

  I can confirm that your previous orders have been refunded, and your subscription successfully canceled by yourself Dec 30th. Thank you for reaching out, and I'm truly sorry to hear about the rash you're experiencing. We take your health and satisfaction very seriously.
  
  Rather than have you return the original order, we invite you to share your package with a friend or family member who may be interested in making a change. We also encourage you to donate these to a shelter, food-bank, or laundromat in your area. ??
  
  Although we are sad to see you go, we are truly grateful that you chose Earth Breeze to make a difference. You have contributed to regeneration projects and reduced single-use plastics with Earth Breeze. ????
  
  As part of our continuing service, please don't hesitate to email us if you have additional questions or concerns.
  

• Initial Complaint

  Date:12/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought these assuming that if not satisfied I could return and receive a refund. I only received a refund for 1 pack $12.81 and my total O#***** was for $153.72 for 12 packs.

  

  Business Response

  Date: 12/18/2024

  Hello *******,

  Thank you for reaching out for support with your refund. Your customer experience is our priority, and I apologize for the inconvenience.

  I reviewed your email sent Dec 17, and see that 10 mins after receiving your email a full refund was processed from our end for $153.72 and our team sent you a reply. You should have received a separate refund notification email in your inbox as well, but if you did not, please check your spam folder. It will take approximately 5-7 business days for the refund to be credited back to your account.
  
  Please don't hesitate to reach out again if you haven't received your refund within 7 days. 

  Thank you.

• Initial Complaint

  Date:11/26/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get a phone number to cancel their repeat delivery and charges for months and to date I can not find any way to get a human to help me. I cant even login since I never had an actual customer account. How can I get this company to stop sending more and charging me $12.95 every other month?

  

  Business Response

  Date: 11/28/2024

  Hello *****,

  Thank you for reaching out for support with this. Your customer experience is our priority, and I apologize for the frustration and confusion.
  
  I have searched for your account in our customer database, however, we have multiple customers with the same name. Is it possible for you to share your full shipping address on this complaint or alternate email addresses you might have used when placing your order? This will help me find your account in our system and cancel your standing orders. Alternatively, please reach out to us at ******************************** and our team will be able to assist you quickly.

  Thank you.

  Customer Answer

  Date: 12/01/2024

   
  Complaint: 22609083
  
  I am rejecting this response because: the website they tell me to use I have already tried many times and because I dont have an acct I can not log in.
  
  Sincerely,
  
  ***** *****

  Customer Answer

  Date: 12/05/2024

  My address is **************************************.  

   

   

  

  Business Response

  Date: 12/19/2024

  Hello *****,

  Thank you for reaching out for support with this. I apologize for the frustration this has caused you. 

  I have canceled your subscription and refunded your last two orders. Please allow 5-7 days for this to show in your account.

  Please don't hesitate to reach out if there is anything I can further help with.

  Customer Answer

  Date: 12/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:11/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received a package of laundry strips from earth breeze and I did not order them. I believe they have set me up in a subscription plan without my permission. I have closed the credit card account they charged . I want to be unsubscribed. I do not like nor want their product.

  

  Business Response

  Date: 11/20/2024

  Hello ****,
  
  Thank you for reaching out to us with your concerns and for giving us the opportunity to make this right for you.
  
  We have two different offers at Earth Breeze; one is a membership or auto-renew offer for 40% off our regular price, and the other is a one-time purchase. While reviewing your complaint, I see that you signed up for our Subscribe and Save option in error. With our subscribe and save option we do our best to ensure that you receive an email reminder 30 days prior to your auto-renew date and again 5 days before. We also hold your order for 48 hours before shipping our annual subscription to give you time to respond to the order confirmation email if you wish to cancel. You may not have received these emails and were unaware of the upcoming order. 
  
  I apologize for the inconvenience of this ****. We really do value your customer experience, and apologize for the misunderstanding. Please let me know if theres anything further I can do for a positive resolution. I have processed a full refund for you today, and also canceled your membership so you no longer receive orders.
  
  Thank you again for reaching out for support with this.

• Initial Complaint

  Date:11/15/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered laundry sheets from Earth Breeze. I now want to ****** my subscription. Have tried on multiple occasions to do this through the Earth Breeze web site. I attempt t log in to my account. They say the will email me a log in code, but never do so, and keep billing my credit card and sending me laundry sheets that i do not want! I want them to cancel my subscription!

  

  Business Response

  Date: 11/28/2024

  Hello ****,

  Thank you for reaching out for support with this. Your customer experience is our priority at **********************, and I can see that your request was not handled correctly on our end. I apologize for the inconvenience and delay. Your subscription has been canceled and we will be processing refunds today for your last 3 orders. 

  Please don't hesitate to reach out if you need further assistance.