ComplaintsforThat Appliance Guy
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Complaint Details
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Initial Complaint
08/26/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We call this repair service out to fix our refrigerator. He came out to our house and replaced the compressor with a universal compressor and charged us $957 for it. Then I called him back two days later because our fridge and freezer were still not working. Then he told me it must me the mother board the needs to be replaced. He then charged us an additional $175 to replace the mother board. Our fridge and freezer started to cool, however our ice cream was still soft and our freezer has been unable to keep our ice cream to a normal consistency. We had another tech look at it and he told us that the compressor and mother board that were put into the fridge at not compatible with our system which is why it is not working. I called the first repair man back and ask him to remove the parts he installed and give me a refund. He told me that would be 2.5 weeks out. I told him the current tech could remove them and he told me he can do whatever he wants and he hung up and blocked me.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.