Customer ReviewsforGMG Products LLC

I purchased a Trek grill on June 2nd, 2023. I intended to keep the grill at my camper and use it for weekend cooks. I picked the grill up from a local dealer and brought it home. I assembled the grill according to the directions and attempted todo the burn off. Unfortunately the combustion fan did not work. I have tried to reach Green ******** several times by phone, but have had no luck. I have also sent several emails to their customer support. After weeks of hearing nothing I finally get an email from them asking me to make sure the wires are connected correctly. As you can imagine that was the first thing that I checked. So, I emailed them back immediately stating the wires were connected correctly. Again, no response for a couple weeks. Then I received an email asking for the serial number of my grill and my mailing address. They stated they would send me a new fan. That was on June 22nd. I provided them with the information asked for and still no fan has arrived. I purchased one off Amazon out of my own pocket due to being sick of waiting. That fan did not work either, so Im guessing it may be a problem with the control board. Im not sure though. I again emailed Green ******** on August 1st explaining the situation and asked to exchange the grill or for a refund. I have yet to hear back from them, so it looks like Im out $400.

My wife and I had purchased a prime ledge back in December. Let me just say we wish we could go back in time and never make that mistake we made in December, we have had nothing but issues/problems. Just like everyone else here we had reached out to tech support with no response multiple times. We did get lucky once or twice out of the 6-7 times weve emailed them but after I have emailed them three times now in the last ****************************************************** warranty replacement I to this day have not heard a darn thing from anyone. After reading other consumers comments and concerns here I feel as we are all entitled to a buyback or warranty replacement but thats hard to even get taken care of if the customer service or management cant respond back to a email. All of us consumers deserve compensation for this terrible product people like us get stuck with. We all should stand together and begin a class action lawsuit to shut this business down!

Literally one of the worst purchases of my life. I bought a GMG Peak ***************** in March of 2022 for $1250. It has only worked correctly 4-5 times over the past year. I've had to replace almost everything in it including the mother board, the igniter, the auger motor and the cord/transformer. And the app/software is not intuitive and very complex to use. I went out to use it last night and it won't turn on. The LED flashes but nothing else. So I call the "customer support" number and it is no longer available! You literally can't talk to tech support anymore! What kind of company doesn't have a support group? I'm guessing one that can't afford all of the support because their product is garbage. Don't buy a GMG grill, they are junk and the company is terrible!

We bought a GMG Ledge Prime for our son. We were impressed by the improvements and updates made since he had purchased his older one. However, he fired it up once as instructed for 30 minutes as part of the initial setup. The next morning, none of the lights on the control panel would work although there was clearly power to the unit as the interior light was on and the green power light was on on the cord. He called GMG and was given a few things to try. Nothing worked. He emailed several times and didnt get a response. Were pretty sure the control board is bad and just want them to send a new one. Their customer service is awful!

Love this company!I just had an amazing experience working with customer service to resolve a minor issue. I submitted an email form and received an immediate call to troubleshoot my issue. Minutes later a new ignitor is on its way to me. They make excellent grills and have superb service.