Customer ReviewsforStone Bridge Homes NW LLC

BEWARE: Stonebridge Homes NW will not stand behind their warranty. They have a 10 year structural warranty for which I filed a claim. I was promptly told that my issue is not structural and not covered. You will not be able to contact anyone in the business office, because all phone numbers go directly to a sales person who will not forward your request for a return call and if he does no one will return your call. They currently have an open complaint with the contractors board and I am filing a notice of pending litigation. If you purchase a $650,000 home your floors should not sag.

We purchased a new construction home which had been sitting for sometime. As others had mentioned when walk-through or warranty issues came up, they would make all kinds of excuses saying they were Building or Industry Standards and not do anything. We were told on one issue that nobody ever looks there so they didn't fix it. We started finding other parts wrong. They claim about "Behind the Walls" construction is so great but when you actually look "Behind the Walls", or even on top of the door or window frame, that is when you find the truth of the matter.Here is the most hazardous and lack of proper workmanship of them all! The Master Bathroom wall next to the walk-in shower started having a stain appear just after moving in. Stonebridge would not come out to look at it due to COVID. When they finally did arrive, the first contractor said "Not my problem". After the 3rd time this happened, I said it's someone's problem. A co-worker suggested I go to the *************** ******************* When I informed Stonebridge of this, magically a group of people showed up.This group determined what they thought the problem was and started tearing up the wall and the tile floor as the tile floor had cracks in it. During the demolition, they found MOLD under the tile covering a majority of the bathroom. The Subcontractor and Stone Bridge Representative had no clue how this happened. They called in an "expert" told me to leave the room "for my protection". I could hear him and the Stone Bridge person talking. The expert said 2 fixes. One permanent and one band-aid. Guess which one Stone Bridge presented me? You guessed it. The Band-aid fix. I said unacceptable and this is where it sits. They didn't even come back to fix any of the other issues on their "11 Month Warranty" list. I had to cut this short because of the character limitation by this website. Check Yelp for more details.

What a disappointment. We were so excited about building our new home in Forest Grove - Brooks Meadow. The lot sizes were big and the area was great. We had sold our home and was living in an Air BnB while waiting for "our home" to finish building. Throughout the entire process, it was stressed to us, "once you choose what you want, you can't change your mind". We had to choose countertops and cabinets way ahead of schedule, but we couldn't change our mind once we picked what we picked. We had to sign everything, including the building plan. 1) What we signed was supposed to be a 6ft vanity in the MASTER BATHROOM. What we got was a five foot vanity. They put the wall a foot too short for the vanity and a foot too long for the toilet room. So the toilet room is longer than the vanity. When we noticed it first and going through the electrical walkthrough, we did mention it to the sales person that was there with us and she essentially told us that we signed it and they're probably just building it the way we agreed. Come to find out, THEY made the mistake. We asked them to fix it, but they said no and that they'd compensate us $5K at closing or we can have all of our money back and walk away because they didn't want to stall the schedule...and it would cost them money to fix their mistake. We asked our contractor to come in and give us an estimate of how much it would cost to move the wall after we move in - $22K and it would involve just about every trade. We're walking away. No way would we be happy living in a house that was not built to our expectations. It's one thing to buy a house as is...it's another to expect the house to be build the way you wanted and not have it happen. 2) Also, the kitchen cabinets look weird. The great room/dining room is vaulted and the vaulted ceiling butts up to the 9ft kitchen ceiling. They didn't account for the crown molding that wraps the top of the cabinet so there are four inches of molding sticking out of the wall. 3) When we went to check on the house the last time, they'd order the wrong accent tiles to go in the shower inset for the shampoo. They'd already put a couple pieces of the mosaic tiles in the inset before we caught it. They said they'd take those down and order the right ones and put them in. If we weren't there that day, the wrong tiles would've gone in and I'm sure they'd tell us "too bad, so sad". We are so disheartened and disappointed. This was supposed to be our home. It could've been our forever home. They'll turn around and sell it for more than what we were going to pay. Good luck to the new owner. I hope they don't find anything else wrong with it.