ComplaintsforHealth Services LLC

• Initial Complaint

  06/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Wife and I went into the Medford location as my old hearing aids were not working properly. They told me that they were not fixable and needed new ones. My wife had her hearing checked while we were at my appointment for the staff to tell us she needed some. My son voiced his concern about my wife having them as she has constant tremors. The guy working said not and issue, we can teach her, etc. We paid $15,000 for two sets of hearing aids. Few weeks go by and we return to get the hearing aids (the regional director or something was there when we went in and said he would give us a special price and fix my old hearing aids for free). My wife couldn't put them in, even with help. We returned two weeks after receiving them and was going to return (which we did) my wife's aids. They didn't want to take them back but instead offered her a different pair that look like bulky ear-buds and not hearing aids. Again, my son voiced his concern on the 30 day return policy and would that policy start over again with the new set of aids. *** working there said no that the clock started when we paid for them. So another two weeks goes by and my wife returns to the store on day 29. We asked for additional time and were told they would look into it. No reply. Wife can't use them and they refuse to take back, and they knew ahead of time that there could be an issue. My aids started malfunctioning as well, especially one. I was told that I needed to clean them better, etc. Yes it was slightly plugged but still didn't work. My son's wife took the old repaired aids in and had them set to my "prescription" and low and behold I can hear. My first experience with Miracle Ear and my second are on two opposing ends of the spectrum. All I want is to be able to return my non-able to work aids for a % of our money back. You also took 3 months to get the insurance information together for us to receive a rebate from our insurance company. Why is that?

  Business response

  07/11/2023

  We have sent this complaint over to the Franchise: Health Services, LLC.

• Initial Complaint

  11/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Miracle Ears on Main Street in *************, ****** has always been my place to buy her hearing aids. Beginning of October, we met with *******************************. Upon one of our monthly check ins, he had offered us a trial Pair of hearing aids. I agreed to trying these new ****-dollar pair of hearing aids for 30 days.Prior to this i have already purchased hearing aids from them. Upon getting the trial pair, i was not super impressed, so i went back to ******, and he offered molded hearing aids so he took the impressions, and i was to wait a week. While we were at our appointment, he stated he had not put any start date or end date on our contract. This guy to my knowledge was just being helpful and really trying to help my me out. So i had asked what the dates were so we could get them returned in time. He kept saying there was no date and he hasn't charged me. He is an easy guy to talk to and in one of our conversations i had stated i would really like these hearing aids but with winter coming up i have to buy wood and might not be able to afford a new hearing aid bill and wood. So ****************** said i want you to have hearing again and i personally will buy you wood for the next 4 months, I have this interaction in recording along with a handshake. two weeks go by and i have been trying to contact ****************** to return these hearing aids, i wanted to return them in time of the 30 day time frame so no charges would be done, unfortunately he had already charged my daughter (her s,s was used in case of mine not working). When i called corporate he had charged us on the 14th of October. he kept putting off appointments until he had to handle this issue. He had stated he would not like my Daughter/************ to come with me. She is my legal representative, i am hard of hearing and need some help understanding things, so not only did he use my daughters S.S without her consent, bribery to make a sale(buying wood). he is very manipulative, and not who he portrays sadly,

  Business response

  11/21/2022

  Good Morning.

  RE:  Complaint 18443220

  Thank you for your email.

  You have reached Miracle-Ear Customer Care.

   

  We have assigned this complaint as case number 43699.  Please allow approximately 3-4 business days for review and research of this complaint.  ******************************* of Health Services, LLC of ********* will be reviewing this complaint.   His contact phone number is ************.   You should expect a response from ********************** upon completion of the review of this complaint.    Thank you for your patience and understanding.

   

  Best regards,

  *********************************

  **********************************************

  Miracle-Ear Customer Care

  ************

  Customer response

  11/21/2022

   
  Complaint: 18443220
  
  I am rejecting this response because: There is no resolution yet, now i will be waiting who knows how long until i hear from them. the day i get a call and they make this right i will be more then happy to let you guys know when that happens. But i chose this response because i do not want it to go unnoticed.
  
  Sincerely,
  
  ***************************

  Business response

  12/14/2022

  The account has been refunded and we have asked the payment company to waive any late fees.

• Initial Complaint

  07/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My husband went in for a hearing exam, when it was almost completed, a guy by the name ********************* who said he is the Regional Manager of that store and area, told my husband he could have cancer and that he has seen this issue with my husbands hearing and it usually means cancer. My husband went in to have a hearing exam completed for the ****************** At first the people at Miracle Ear and ***** told my husband that they could def help get the exam completed with the right corrections needed but refused to do that unless he paid for hearing aids that cost nearly ********* dollars. We told them we couldn't afford that amount. Then their demeanor and attitude changed. Not only are they giving out medical diagnosis without being a medical doctor or having a license, they are extortionists. The guy got upset and even tried calling the medical office that my husband needed to have the forms faxed to. He didn't even ask my husband permission to speak on his behalf violating his hipaa rights.

  Business response

  07/25/2022

  Hello,

  Thank you for reaching out to Miracle-Ear through the Better Business Bureau. Please advise the name of the patient involved in this matter so we can investigate further. In addition, we will need the Hippa disclosure from the patient.

   

  Thank you for your assistance in this matter.

   

  Sincerely,

   

  ***********************

  Customer response

  07/29/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, I do not find it satisfactory- what happened is not ok and needs to be taken seriously by that business- my husband ************************* went in with trust only for them to try and scare him with a diagnosis of cancer- pretend to be helpful but change of attitude when they found out he couldn't afford the higher priced hearing aids- The regional sales manager ********************* was rude and condescending to both of us saying he is going out of his way to make sure my husband could hear when it reality it was just to make a sale. 

   

  ***********************

• Initial Complaint

  04/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went our local Miracle Ear office for hearing aid servicing only to find out that there was a new audiologist. They never informed the patients of this. I was supposed to go at 11:00 am for my appointment. I found out that the audiologist was tied up with someone who could not even hear with a hearing aid. This ran well into my appointment time. I told the receptionist that I had ride waiting for me and could not waiting a long time. The audiologist came in and was rude and obnoxious to me. I dont need this as I have post traumatic stress syndrome and high blood pressure.

  Business response

  04/19/2022

  Thank you for reaching out regarding your experience at the ************* location. Miracle-Ear Centers are independently owned and operated franchises. I will share your experience with the franchise involved in your experience.

   

  Sincerely,

  ***********************

  Miracle-Ear *************** Lead Specialist

• Initial Complaint

  09/29/2021

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On 8/6/21 I went to Miracle Ear Ctr at ******************************************************* to purchase hearing aids. I gave them a check in the amount of $700 as a deposit and I took them home on the 8/8/21. On 8/18/21 I returned the hearing aids and asked for my deposit back of $700. I was told by ******************* the sales rep/agent who initially helped me it would be one week to process. When I called the ******* office on 8/30/21 to follow up I was told to contact the main office in *****. *********************** (an agent for Miracle Ear in *****) told me send a copy of my cancelled check to the main office. I sent it Registered Mail on 9/9/21 and they signed for it on 9/14/21. As of this date, I have not received my refund nor have I heard anything in response. The Refund Policy dated 8/6/21 given to me and signed by ******************* says that they are obligated to return my deposit. His license # is ******************** you for your assistance in helping me get my refund.Brooke

• Initial Complaint

  09/09/2021

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Wife went in 2 the beaverton ****** miracle ear location looking for hearing aids.was hardly even looked at and of course they say she needs top of the line aids that ended up costing her ***** dollars..she paid for them and signed the contract. Of course that was a BIG MISTAKE because yes she admits she didn't read everything and after the aids didn't work for her she contacted *** at the beaverton location to initiate the return.of course he was very pushy and tried 2 get her 2 keep them.she is going 2 return then on Sept 10th.BUT MY MAIN COMPLAINT IS THE 500 DOLLAR FRANCHISE FEE that the contract said they would keep if she returned them.that is INSANE..is that how you get rich???ripping off sweet innocent trusting older ladies?I mean she wore the hearing aids ONCE..they were still brand new.there is NO REASON THAT THEY CANT GIVE HER A FULL REFUND 2 HER DEBIT CARD. instead they r gonna keep 500 bucks for what???..greed?just because?.you should be ashamed of yourselfs.im disgusted.

  Customer response

  09/13/2021

  hello, information you requested is as follows..the address of my complaint is miracle ear, *************************************************************************************************. people that handled my purchase was ***...another lady who was involved was *****.phone# is ************.so the crux of my complaint is how I was treated and how the purchase was handled by ***.maybe my wife should have read the contract before she signed it but bottom line is he didn't even give me time 2 look it over..it was like here is the contract..sign below..end of story..which is totally inappropriate.and the FIVE HUNDRED DOLLAR franchise fee is absolutely highway robbery and inappropriate and greedy and NOT NECESSARY..when it came time 2 return them they pushed me off to another store to handle the return but that was a total waste because they couldn't do anything..they sent me to the ****** City store by the way.so the store just had me sign a custermor return form and then overnighted the hearing aids BACK 2 ********* store..and then I'm guessing they then had 2 overnight them to miracle ear corporate in ***** for processing of my return..they said the return could take up to TWO WEEKS to go back into my checking account which is INSANE as well..the total amount I want refunded 2 me is ***** dollars AND they took out ***** for a monthly warranty charge which I shouldn't have 2 pay for..now if corporate decides to only refund her the **** minus the 500 for the franchise fee then I will be very upset and pursue other legal options..I would like them 2 make a exception in my purchase because of how everything was handled and how I was treated..either way I need my refund for the hearing aids and warranty charge AT LEAST to go back into my checking acc AS SOON AS POSSIBLE..thank you for your prompt attention 2 this matter.....***********************....************  

  b 

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