Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/10/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** boasts one year of premium for free for Veterans and military. To redeem the offer, you have to verify through SheerID. I have sent them multiple images of my passport, my Veteran ID card, and my driver's license that displays my Veteran status on it. I have submitted this information to them dozens of times over the past few weeks and always receive an error message. I have used the 'contact SheerID' link to report this issue numerous times and they have not once responded. This is a huge concern to me because 1) they are receiving mine and other Veterans sensitive information without providing the stated service and without responding to assistance requests and 2) LinkedIn and SheerID have partnered for this offer which continues to be advertised yet myself and many other Veterans have not been able to access the premium services because of SheerID's lack of attention and customer service. The web page advertising this offer is here: *************************************************************** The link to redeem the offer is here: ****************************************************************************

• Initial Complaint

  Date:10/09/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to get verified for my annual ******* membership which costs me less because I receive ********. I have submitted my medical card multiple times and a screen shot of the ******** portal showing I am active. This company has not responded to any email I have sent them and I am not going to pay full price for my membership, because Sheer ID cant verify things properly I want my documents verified correctly.

• Initial Complaint

  Date:10/07/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against SheerID because their support team has refused to properly handle my student verification issue.Ive tried multiple times to complete my student verification through SheerID, but their system made an error and failed to process my request. Each time I reached out for help, I clearly explained that I could provide official documentation to prove my student status. Instead of assisting me, SheerID repeatedly sent me the exact same pre-written response saying they were unable to process my verification and that my ticket has now been permanently closed.They didnt review my documents, didnt explain what went wrong, and didnt make any effort to fix the issue. It feels like they didnt even look into my case at all just copied and pasted the same generic reply every time.This kind of customer service is lazy and unacceptable, especially when people are trying to verify their legitimate student status for services or discounts theyre entitled to.Attached are two examples of these identical responses from SheerID support representatives one from *** *. on September 19, 2025, and another from Liezl on October 6, 2025 both closing my case without helping me at all.

• Initial Complaint

  Date:10/06/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a student at ***************** and have attempted twice to verify my student status through SheerID for Perplexity AIs student program. Both times (September 2025 and October 2025) the system returned Verification Limit Exceeded, even though I have only one Perplexity account and have never used SheerID before. I was not using a VPN or multiple accounts.When I contacted SheerID support, the case was closed by their support team lead and I was told it could not be reopened. No explanation or appeal option was provided, even after I offered to supply my transcript or tuition receipts as proof of enrollment. This has prevented me from accessing a legitimate student benefit.Desired resolution:I request that SheerID (1) reopen my case and perform a manual review of my student status, or (2) provide a clear appeal process for legitimate students who receive the Verification Limit Exceeded message. I also ask the company to explain how these limits are applied so that legitimate users can avoid being unfairly blocked in the future.

• Initial Complaint

  Date:09/30/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are the ones verifying students for googles free AI for one year. I sent in my information showing that I attending classes at the ******************************************************. They responded saying I needed an official letter from the university proving. I then got a letter from my professor as well as my final back with my certification. I sent those in as proof as they told me that it was too long ago, yet my final was graded after I sent in my first request for this free AI for students. So then they said they needed more documentation. So I sent in everything I had, proving I purchased the lessons, that I was a student, that I completed the course after the initial review and that I do have my certification with my professors signature. They then closed my review with absolutely no reason stated. I will post the message I got.Thanks for contacting SheerID. We were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed.Kind regards,Ash C.Verification Support It is so frustrating that the deadline is over in 7 days and they are refusing to accept my documentation that on the rules clearly states is accepted and everytime they said they needed more information, I delivered it. Yes I went through the extention of **********************, however it is not specified that it is barred from acceptance. In fact one of the resources and the only one is something from the university with my first and last name on it, and I got a personal letter from my professor stating clearly I was in her class in attendance. This was false advertisement, I feel disrespected, and I am disgusted at the shady work by this company. This was a 240$ voucher, that's all, all this hassle, gatekeeping.

• Initial Complaint

  Date:09/29/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,SheerID is a company that contracts with vendors to verify identity and eligibility for discounts. I attempted to use SheerID to verify my status a physician, as required to obtain a physician discount at an online store. I uploaded a copy of my California medical license AND a copy of my official hospital ID badge. Neither document was accepted by the system. I then reached out to SheerID support on 9/21/25. I received a templated response stating that they were unable to process my verification request. Since SheerID's business purpose and raison d'etre is to verify identity and eligibility for discounts, I am bewildered by the ineffectiveness of their system and their process and the completely inappropriate response to my support request. I'd like to give SheerID the benefit of the doubt and politely request that an accountable manager or director personally verify the documents I submitted and to update my eligibility for a physician discount in their system.

• Initial Complaint

  Date:09/25/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried numerous times to verify my military status with SheerID in order to activate LinkedIn Premium. No matter what document I submit, the automated verification process fails saying it had trouble validating my ID. This has been a known issue in the military and veteran community for several months. The only resolution offered is to submit a support ticket, which only provides an automated response saying the ticket has been automatically and permanently closed every single time with no resolution regardless of what I say/request in the support ticket. I have tried using (and offered to submit directly) my Driver's License, State ID, DoD ID, Passport, LES, Orders, etc.

• Initial Complaint

  Date:09/23/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company SheerID has numerously turned down my verification for a free trial of Cursor, a company specializing in AI for coding. Cursor can only process .edu emails, but my student email ends with a ****************** I've written to SheerID support many times over the past month with no help in site. I've attached my conversation with them below. My goal is to get my free trial of Cursor by having SheerID verifying my status as a student. My student email is: ***************************** Best,******

• Initial Complaint

  Date:09/22/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  See the attached email chain. I have had nothing but issues with verifying for ********. I have reported it several times as have thousands on Reddit complaining that SheerIDs fraudulent practices are stopping them from getting verified. I have followed every step and they just keep saying to keep doing the same process over and over. I have verified almost 100 times and it just keeps saying that it couldnt be processed.

• Initial Complaint

  Date:09/19/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As an active duty service member who is about to retire, I am trying to redeem ********'s offer for 12 months of free premium services. This offer would save me $240, and I would like to redeem it since I am eligible. ******** utilizes SheerID for military status verification. One September 11, 2025, I attempted to redeem ********'s offer by submitting the required documents to SheerID. Because the verification of the documents I submitted are being rejected, I have reached out to SheerID support three times and have received no solution. Their response was a copy and paste or an AI response telling me "We were unable to verify your government ID based on the images provided. To ensure successful verification, please submit clear, separate images of both the front and back of your ID. We can't provide further details on this specific rejection. This ticket will now close automatically. If you encounter any other verification issues after successfully submitting your government ID, please open a new support request."I have attempted to submit my identification documents over 50 times. I have submitted photos of my ID's and documents, I have scanned my ID and documents with a scanner and have submitted every combination of each document; Wisconsin drivers license (front and back), passport, active duty orders less than one year old and my LES. I have also attempted to highlight the pertinent information on these items, but I continue to receive the same two errors, "We had trouble validating your ID. Please contact SheerID support" and "We had trouble validating your government-issued ID. Please try again: ***********************************************************************."As the customer service phone number for ********************** does nothing more than tells people to email the ************** I would like to get an actual response on this issue from their customer service offering an actual solution, and not an automatic copy and paste or AI email.