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Business Profile

Internet Services

SheerID Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 62 total complaints in the last 3 years.
  • 24 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/29/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is absolutely terrible at providing ID verification services. It's a disgrace that they act as gatekeepers to services by advertising that they provide the same services as ***** or GovX, but they don't ID you at all. They just hold you in limbo, unable to reach the services you require.

  • Initial Complaint

    Date:07/28/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a joint complaint involving SheerID and ********. ******** "offers" free premium to veterans, active duty military, and their spouses. SheerID is used for "verification" of this. I have been trying to get SheerID and LinkedIn to verify my status, of which I am eligible under two separate categories, for over a week. SheerID does not respond to my support requests, and recently sent me an odd email that said that "We're writing to let you know that the group you tried to contact (verify) may not exist, or you may not have permission to post messages to the group. A few more details on why you weren't able to post:" despite using the url from their website. Additionally, since attempting to use this service, I am now inundated with spam calls, spam emails, and scammers. it is my very strong belief that they are not verifying identities but rather engaging in personal data brokerage.

  • Initial Complaint

    Date:06/29/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    SheerID is the sole discretionary company that is supposed to verify if you are a student in order to receive a student discount.I am a flight school student, enrolled in a listed and approved school on their platform, who has previously been approved, yet when attempting to re-verify, suddenly my documentation is being rejected and sheerid is coming between me and the discount I should be receiving.Flight school doesn't have the normal documentation they ask for. We don't have student IDs or normal syllabus style schedules. I uploaded my student pilot license as well as my flight schedule for the week and they keep rejecting it

    Customer Answer

    Date: 07/09/2025

    SheerID finally accepted a letter I had to obtain from the owner of my school as an accepted document.  I believe we can close this complaint as they have emailed me that I have been verified.


    - ***** Meyer 

  • Initial Complaint

    Date:06/29/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have submitted the documents requested for the discount program via ******** Assist several times and it's still being denied. I started this process in May of 2025 and reached out to Sheer ID customer support several times and still no positive result.

  • Initial Complaint

    Date:06/22/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint Against: SheerID Nature of Complaint: Denial of Eligibility for First Responder Discount (Lululemon)Date Range: February 5, 2025 June 22, 2025 To Whom It May Concern,I am submitting this complaint regarding SheerIDs continued denial of my eligibility for ********** First Responder discount, despite multiple attempts to verify my credentials as a medical professional over the course of several months.Since February 5, 2025, I have submitted a variety of qualifying documents, including a valid work ID, recent pay stubs, and even my medical diploma. Each submission has either gone unacknowledged or has resulted in a rejection with little to no clarity provided about what specific requirement was not met.I am concerned that despite fulfilling all listed documentation criteria, my applications continue to be denied without a consistent rationale. At this point, I believe it would be reasonable and appropriate for a third party to review whether a pattern may exist in the way SheerID handles these verifications. While I am not making a direct allegation of discrimination, I believe it is important to ensure that the verification process is being applied equitably and transparently.I am requesting the BBBs assistance in investigating this matter and helping ensure that SheerID is upholding fair, consistent, and non-discriminatory verification practices, particularly for individuals in healthcare and public service roles.Thank you for your attention to this matter.Sincerely,Kwajo Abeyie, M.D.

  • Initial Complaint

    Date:06/15/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hundreds of customers are struggling. We are trying to join ******* assist and this membership is discounted for seniors, people with disabilities and other needy families on some sort of assistance. Membership is needed to get free grocery delivery instead of paying a ***** delivery fee but ******* makes us click a link so we are brought to a SheerID verification page. We only have this one way to verify our eligibility. But the SheerID address is correct and in the bar, the page loads and its completely blank! A white empty page. For almost 2 weeks, nearly hundreds of people have been calling *******, sent to SheerID which only accepts emails and then you get an auto reply saying they may not be able to get to our email for 3-5 business days while so many are literally going hungry trying to get this addressed and fixed. The few Ive found that have been responded to by SheerID, they were told its Walmarts problem and instructed to call them again. We are chasing our tails and no one seems to care at all!

  • Initial Complaint

    Date:06/14/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    SheerID claims to offer employment verification services. ******** is a user of these claimed services. ******** requires evidence of my employment with the government to provide international roaming services. Despite submitting numerous requests to SheerID, they have not verified to ****** my employment status while failing to explain why the documentation I'm submitting is insufficient (mind you from my official government email address.). ****** explains that as they are not involved in the employment verification process and they depend on SheerID to handle this matter, there is nothing they can do. To make it worse, SheerID has no publicly available contact information and only provides an email address that says they work 24 hours a day seven days a week but to not expect a response for 5-7 business days. SheerID is failing to provide the services it offers and has not hired adequate personnel to handle the size of the contract they are performing under. It is impossible to claim you work 24x7 and can't process my request for over 1-2 weeks. SheerID needs to stop claiming to advertising employment verification services if they cannot perform their advertised claim.

  • Initial Complaint

    Date:06/02/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Several applications with documents have been made to this company and I receive the same email every time I submit a different type of document. ******* said I am doing everything right. At this point what else is there to this besides they know how to discriminate!

  • Initial Complaint

    Date:05/09/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Trying to apply my student discount for *******, witch would be the 4th year in a row ive applied it, my transcipt has always been accepted for 3 years in a row as a verification method, now sheerid is refusing to accept it, providing 0 logical reasoning behind that decision and refuses to reply to support chain for a week now, they are intentionally trying to charge me extra and are running a scam.

  • Initial Complaint

    Date:04/04/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They denied me 35 times telling me either my paperwork or some random idiot that they have working there is trying to tell me I'm not disabled when I have 3 doctors and the federal government who say I am.

SheerID Inc is NOT a BBB Accredited Business.

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