ComplaintsforAzure Standard

• Initial Complaint

  03/25/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Customer ********** Order ******** Order day drop off March 11 2024 Sort: Order added Cinnamon, Ceylon, Powder, Organic1 lb Starwest Cinnamon, Ceylon, Powder, Organic - 1 lb HS917 Ordered:1 Delivered:1 $21.97 Buttermilk Powder, Non-Instant, Organic16 oz Azure Market Organics Buttermilk Powder, Non-Instant, Organic - 16 oz BP151 Ordered:1 Delivered:1 $10.30 Sunflower Seeds, Raw, Domestic, Organic5 lb Azure Market Organics Sunflower Seeds, Raw, Domestic, Organic - 5 lb SE095 Ordered:1 Delivered:1 $15.22 Pumpkin Seeds, Raw, (Hull-less), Imported, Organic5 lb Azure Market Organics Pumpkin Seeds, Raw, (Hull-less), Imported, Organic - 5 lb SE072 Ordered:1 Delivered:1 $27.95 Cocoa Wafers, Organic5 lb Azure Market Organics Cocoa Wafers, Organic - 5 lb BP595 Ordered:1 Delivered:1 $34.66 Sales Flyer1 Sale Flyer Azure Standard Sales Flyer - 1 Sale Flyer CT005 Ordered:1 Delivered:1 $0 Order summary Items:$110.10 Shipping:$9.36 Total:$119.46 Order Total:$119.46 The above is what I ordered. My customer ID and my order # plus the cost. The Lady working the drop Location said she put my order out and took me to the location she said it was. There was nothing their latter she said that she didn't get it off of the truck. What ever happened I did not get what I ordered. So Immediately contacted the company. They have been running me around sying they couldnt get my money on my card. Then they said they were giving me a store credit. I told them I did not want a store credit because I would never get anything from them again. So they said they were sending me a check in the mail. It's been 2 weeks still no check. I got in to check my account and they are now showing on it that my items were delivered. they were not nor ever have been. They are a rip off. I would like if you would to help me get my money back. Thank you for your time.

  Business response

  03/26/2024

  After reviewing the customer's account, we show that the customer spoke to one of our managers on Friday, 3/22/2024 and the check refund process was started.  The check issuance process can take 3 to 5 business days.  Today is the second business day since the check refund request was initiated and a refund check is in the process of being issued and mailed

  Customer response

  03/26/2024

   
  Complaint: 21484475
  
  I am rejecting this response because: We were told on 03/22/2024 that the check had been mailed out on 03/21/24. The day before. Which would have been plenty of time for it to arrive. That is the reason I filed the complaint with the BBB. It has not arrived.
  
  Sincerely,
  
  *********************

  Customer response

  04/02/2024

  I have contacted Azure Standard again. They have not returned my money. they have not sent any check to me as they told you that they were doing. Would you please help me get  my money back. Azur standard needs to be banned from selling or delivering thigs into the *****************. Could you please tell me where I need to start to see if I can make this happen.

  Customer response

  04/03/2024

  A check ( Number *****) was delivered today for the full amount.

• Initial Complaint

  01/11/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  Azure Standard has been running a promotion that if a friend refers you and you purchase $100 in goods in 60 days, that referral person will get $25 back. I have completed two purchases totally over $100 in 60 days., completed by Oct 6 2023 and they will not honor the $25 credit, total bait and switch. Ive been contacting them weekly since early November and they will not resolve

• Initial Complaint

  01/05/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I represent *************************, in *******, R.O.******. We order from Azure Standard, *****, OR. Azure delivers to Fuzion, a freight forwarder in **, who transports our order by boat. I've enclosed pictures of what our orders look like, when they arrive. Ocean freight is assessed by the footprint of the pallet, straight up from each corner, to flat across the highest point. Our freight charges have reached as much as 10 points above our regular mark up, because they've shipped us empty space. We've been ordering for 2.5 years, I've always asked to have our order packed in a *******, but we receive every possible way of hurting us while avoiding the use of a *******. When i complain that the bottom bags arrived empty because there was no cover over the nail heads of the pallet, or that a plastic gallon of liquid soap, laid on it's side in a box stacked on top of bags, squashed soap all over the bags, when the next pallet got stacked on top of it, I'm told Azure has no responsibility for anything. Azure claims once the forwarder accepts the pallet, Azure is freed of all responsibility. I have received bags ripped from being handled incorrectly, packed into the middle of an order. They were either broken before packing, or someone at Fuzion opened that pallet, tore the bag, then wrapped everything back up. Fuzion accepts responsibility for forklift punctures, but they don't unwrap or inspect anything, have no way of verifying the invoice, and won't accept responsibility for the job we pay Azure to do and expect them to provide. I've received items I did not order (butter!), and have reported items missing from our order. If we're getting someone else's things, ours are also shipped erroneously. Azure refuses to credit me for things that simply are not there, because their invoice says it is.could it be true that in spite of charging us for services supposedly provided, Azure has no responsibility for anything?!

• Initial Complaint

  08/11/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I received my order on July 10th 2023 including 2 packages of powdered milk shipped in a outer paper bag.Both unopened packages appeared to be in good condition. I opened one of the paper packages. The inner contents were sealed in a plastic bag to protect against moisture and prevent the milk from getting hard and stale.Good smell, taste and texture, Bravo!On July 28th I opened the other package of powdered milk and noticed that the milk was missing the protective plastic liner bag.The milk was hard because it had absorbed some moisture and had a stronger smell. Dried milk must be stored free of moisture and oxygen! The milk has been exposed to air for too long ,the paper bag was not lined with any barrier and did not contain a desiccant to prevent moisture absorption. I immediately called customer service and explained the issue and asked what could be done about it. Brooklyn, the customer service representative asked for photos of the packages and she would get back to me with a response. Her response stated that the company uses different packaging methods from time to time. She did not offer a refund or exchange. I checked Azure website and nowhere does it state that the powdered milk they market will need to be removed and repackaged immediately to ensure the milk doesnt get exposed to moisture and oxygen. I have emailed my response and asked for a refund or exchange. I spoke to Brooklyn again on Friday August 11th and requested an exchange or refund. She stated her supervisor was on vacation and would need to get back to me later. One of the reasons I chose to do business with Azure was of the core values they promote. Provide Azure standard quality service. They state: In our business we have a special relationship with our customers and thats what sets us apart from any other company we knowPlease do the right thing and make a customer happy and I will continue to do business with Azure standard!

  Business response

  09/08/2023

  We apologize for the inconvenience you experienced with your recent order. As you mentioned, our milk powder is usually packaged securely, either sealed in a poly bag within our paper bags or in a paper bag with a moisture-resistant lining. We deeply regret that one of the bags was improperly packed, and we will promptly have a team member contact you to provide further assistance.

  Customer response

  09/13/2023

   
  Complaint: 20458897
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  Customer response

  09/13/2023

  The company stated that a customer service representative would promptly reach out to me. Nobody has contacted me yet and I still want a full credit for the unsatisfactory product I received. 

  Business response

  09/15/2023

  We apologize that you were not contact, as was our committment to you.  Our management team has been alerted that you did not receive a call and will be contacting you to assist with your issue.

  Customer response

  09/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  06/21/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I paid over $55 for a bag of sunflower seeds meant for sprouting but they were FULL of sunflower moths! At that point I knew they weren't fit for human consumption (not to mention the dirt, rocks, debris), so I froze the entire bag to kill the moths and thought I might be able to salvage the seeds for planting... unfortunately the seeds were so damaged they wouldn't even sprout! According to what I read the moths can complete a life cycle in around 30 days, there was evidence of a long standing infestation but Azure said they wouldn't replace it or offer a refund because it wasn't within 7 days... Worst return policy I've ever heard of. They didn't even care that they lost my business, I understand things like this can happen during food production but I'm so, so disappointed in how they handled it.

• Initial Complaint

  06/16/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I purchased 1lb Pineapple Rings, Organic (DF178) Order # ******* (delivered 05/15/2023). Because they were delicious, I went ahead and ordered 5lbs Pineapple Rings, Organic (DF177) Order # ******* (delivered 05/31/2023). I received a completely different product this time and the orders were only 2 weeks apart.1lb DF178, Lot 221212-02B: beautiful yellow color (for the most part), thinly sliced and neatly stacked rings, wonderful pineapple fragrance and taste, not too sweet with a little sourness, they tasted like really good quality fresh ********************, Lot *****: brown color (almost all), this is a sign that the fruits were overripe and going bad, close to rotting. Overripe fruit is same as unripe fruit not healthy. Thick slices and lots of pieces, all folded into *****. No pineapple fragrance and not able to make out a flavor because they are so sugary, but they do leave an unpleasant aftertaste and give me an upset tummy.I contacted the company explaining that I received a completely different product with the 2nd order, that the product was bad and that I feel deceived. I only ordered 5lbs because of the exceptional quality I received when I ordered 1lb. I asked for either a refund, credit or replacement. I paid $51.92. I would have also agreed to a refund or credit for 4lbs. All the company offered was a 10% credit, they will not let me return them. I have multiple times stated that the pineapple are bad, the company declares they are normal based on looking at pictures. Azure Standard refuses to take them back and inspect. They also take days to respond to emails and are now refusing to communicate this further.

• Initial Complaint

  11/25/2022

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  Azure Standard scheduled a drop off ********** for me to pick up my order for $937.10 during a weekday. I work, People work. I could not be there to pickup my order so the driver kept the order. They did NOT reschedule so they kept my money and my order. I want a refund to my credit card on file with them. I would like a reply to my email, ************** If they do NOT refund my money I plan on taking them to court and give them a poor rating as well.

  Business response

  11/29/2022

  Hi *****, we're sorry that you were unable to pick up your order at the delivery time for your drop location.  We received your email on November 25th, when our offices were closed, and a team member replied to your email on November 27th, when our staff was back from the Thanksgiving holiday.

  Our team member has submitted a refund, since you were unable to be at the pick up location during the time of delivery.

  Because our trucks are coming from ****** to local delivery pick up locations, which are arranged and hosted by a local community member who volunteers to coordinate a delivery in your area, our drivers are unable to go back to past delivery locations, as they are driving hundreds of miles on each delivery route.

  Some Drop Coordinators hold orders for their drop club members and others are not able to do so.  After receiving your shipment email that lists your delivery day and time, we recommend contacting your coordinator if you're not able to be at the delivery to pick up your order or arrange for a friend or family member to pick up on your behalf.

  Many refunds are reflected within a couple days of submitting the refund, however, it can take up to 14 business days to reflect on your account, depending on your specific card issuer.  Please contact us if you don't see the refund on your account within the next 14 business days.

  Customer response

  12/05/2022

   
  Complaint: 18461275
  
  I am rejecting this response because: MONEY HAS NOT BEEN REFUNDED TO MY ACCOUNT
  
  Sincerely,
  
  ***************************

• Initial Complaint

  08/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I placed my first order with Azure Standard on July 21st and was supposed to pick up my order on July 29th. They had truck problems so the pick up was pushed to July 31st. There were more truck problems so the delivery was pushed to August 5. I was notified of this change around 6:30 the night before and the pick up was to be at 9 AM. People work. More notice should have been given. But that's not the end of that one. An hour later, a new email stated there were more truck problems and the pick up date/time was unknown. Again. At 10:10 AM the next morning (August 5th), I received an email that pick up would be at 11AM. It's 40 minutes away from my home and I had to take off work last minute to go pick it all up. But that's still not all. I was missing 2 orders of ****** crackers (`***** each so $38.82 total) as well as the whole milk powder I ordered ($70.17). I was charged and did not receive the product. I emailed on August 5th (after my pick up) and again on August 10th and have not received any response. I filled out a customer survey for Trust Pilot of which they responded to within hours though and said someone would be with me shortly. Another ***************************************************** received any refund for my missing items. I do not want a credit, as I will not be using their service again. I want a full refund for the missing items.

  Customer response

  09/07/2022

  Hi there! I filed a complaint a couple of weeks ago and I wanted to update you. Azure Standard has finally refunded the amount due so the complaint can be closed. I will not shop with them again, but this issue has been resolved. Thank you!
  
  Warm Regards,
  
  ***************
  Not all who wander are lost
  -*************************, The Fellowship of the Ring
  

  
  

• Initial Complaint

  06/13/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Company had product available for sale on their website, listed as 454 units in stock. The order I have placed and paid for twice has not shipped, each time they refund my order after failing to ship the product. When I spoke to a representative about the problem, the company informed me that the product is being kept as available/in stock on their website for insurance purposes as they have experienced a recent warehouse fire and are dealing with insurance regarding that. They do not have the product available, and are misrepresenting their stock to appease their insurance company or to finesse matters with their insurance claim. I have been informed that the product may actually be available next month, but is not available now. If the product is not available, they should not misrepresent things to their customers for insurance purposes that isnt right. It should be listed unavailable until it is actually available.

  Business response

  06/24/2022

  The fire at our facility did destroy the stock of many items and we are sorry that we were not able to fulfill the orders this customer placed with us.  The customer's credit card has never been charged for the items that were not available to ship, as can been seen on the zeroed out invoices attached. 

  Because customers can place orders weeks (even months) prior to the delivery month and day to their local drop pickup, customers credit cards are not charged until the order is fulfilled and shipped.  This prevents a customer for being charged in advance for a product that *** not be available at the time the truck for their delivery route leaves our warehouse.

   

  In this situation, the customer's credit card was never refunded, because the card was never charged due to stock not being available to ship at the time her order cutoff closed and orders for the truck route were packed.

• Initial Complaint

  04/29/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  In Mid April 2022, I placed my first order with Azure Standard ( # *******) . When I went to pick up the order at the drop off location, multiple items were missing. My order had been shipped incomplete. Fortunately I had not been charged for the missing items.I contacted customer service to find out why the order had shipped incomplete when all of the items had been in stock when I placed my order. I was told that sometimes there were delays in updating information from warehouse to website. I was told that the missing items were now available and I cold place another order but I would incur shipping charges. I placed another order ( (#*******) and the representative calculated a custom shipping charge of $111.91 for 365lbs of product. I got an email on 4/28/2022 that order ******* had also shipped incomplete- 100lbs of product missing. However no new shipping charge had been calculated. I called Azure customer service and was told that ****************** had under- charged on shipping. I indicated that Azure had been responsible for the error- not me. I asked how Azure would make the situation right? The customer service rep only reiterated that they had undercharged on shipping. She offered to pass the situation on to a manager who would call me back. I have not heard back.

  Business response

  04/29/2022

  We see that a manager contacted the customer and resolved the shipping issue.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩