ComplaintsforCarePayment

• Initial Complaint

  02/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Ive been receiving mail from ********* health for a person, *********************************** on two separate occasions. *********************************** does not live here and I have written on both pieces of us mail I received, without opening, Return To Sender, Does Not Live Here. I have no idea why ** receiving these letters of mail to my home by ********* Health addressed to *********************************** but Im tired to writing return to sender, person does not live here. Today, I received another letter addressed to *********************************** from Carepayment on behalf of ********* health and appears to be related to possibly billing or health issues. Again, I did not open this letter and Again, wrote, Return To Sender, Person Does Not Live Here. on envelope and returned it through the us mail service back. This is the 3rd time *** received letters addressed to *********************************** who does not live here. *********************************** is our son, is 26 yrs old, moved out of our home in 2020 to ************, **. In 2021 , to the best of my knowledge, *********************************** moved to the ****************. I want any and all correspondence from ********* health and their affiliated companies like Carepayment to cease and desist all contact, mail, phone or any other communication to my home for ***********************************, who does not live here At My Home. This is becoming harassing and if continued mail or any form of contact to my home from either this company, Carepayment or ********* health continues, I will file a formal complaint with the US post master for ongoing harassment using the us postal service after being informed on at least now , three occasions that the person they are trying to contact, does not live here any they need to cease and desist this ongoing abuse of mail delivery to My Home. Im filing this complaint so if the letters continue to be delivered to my home , addressed to an *********************************** I will use this complaint in my formal criminal complaint of harassment against ********* health and its affiliated companies representing them like Carepayment.

  Business response

  03/05/2024

  *********************************
  *********************************
  Williamstown, ** 08094
  
  March 5, 2024
  
  ********************************************,
  
  Thank you for providing us with an opportunity to address your concerns. CarePayment (in conjunction with business associates and health care providers) makes available a payment program allowing patients to pay their balance due over an extended period of time. A person who elects to accept an offer for a CarePayment account *** elect to close the CarePayment account at any time. ********************** is not a collection agency, nor does it furnish account histories to consumer reporting agencies.
  
  Per your request, your address has been omitted from any further CarePayment correspondence.
  
  Should you have any additional questions concerning CarePayment, please contact CarePayment at ************ or by writing ** at CarePayment, *************************************************************************
  
  Sincerely,
  
  ***************************
  CarePayment Compliance

  Customer response

  03/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  01/27/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We received a bill from MultiCare CarePayment for $25 with 0%APR. There is no itemized list of what the payment is for, and customer service does not explain what the $25 charge is for. Since we cannot verify that the charge is for a service we had, we do not intend on paying the amount unless the originator OR MultiCare can explain what the charge is for.

  Business response

  02/02/2024

  *******************
  3056 ************ Apt I10
  **********, ** 98315
  
  2/2/2024
  
  ACCOUNT: *******************
  
  Dear *******************,
  
  Thank you for providing us with an opportunity to address your concerns. We apologize for any confusion regarding the CarePayment program you *** have experienced.
  
  CarePayment (in conjunction with business associates and health care providers) makes available a payment program allowing patients to pay their balance due over an extended period of time. A person who elects to accept an offer for a CarePayment account *** elect to close the CarePayment account at any *************************** is not a collection agency nor does it furnish account histories to consumer reporting agencies.
  
  This option was offered in partnership with **************** Systems, an offer that was detailed in a Welcome Kit first sent to your home address on December 20, 2023. This Welcome Kit also included the name of your healthcare provider, your patient account number as assigned by the healthcare provider, and your date of service. Each CarePayment monthly statement provided includes different ways to contact us, including our customer service phone number. Similarly, both our website, CarePayment.com, as well as our member portal, member.carepayment.com, display our contact information. We also provide contact information to address questions or discrepancies via physical mail, or you *** message us directly through the member portal.
  
  If you would like to speak with CarePayment for information regarding this account offer, please call our secure line at ************ to speak with a member of our US-based customer care team. A **-based ************* Representative is standing by to assist you Monday-Friday from 7am to 7pm CT. After business hours, account information and payment options are available 24/7 by phone through our automated Spanish and English IVR system, or 24/7 through our online member portal.
  
  Should you have any additional questions concerning CarePayment, please contact CarePayment at ************ or by writing us at CarePayment, *************************************************************************
  
  Thank you for the opportunity to address these concerns.  If we can be of further assistance, please do not hesitate to contact us.
  
  Sincerely,
  
  ***************************
  CarePayment Compliance

• Initial Complaint

  08/05/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I have had many health issues the past two years and have incurred many bills as a result. The payments my hospital wanted were way more than I could afford. They directed me to Carepayment and my initial account was opened. I have made every payment since my account was opened. I had a surgery in May of 2023 and those charges were added to my carepayment account. I continued to make payments. However I just received an email indicating that my account has been closed and the remaining balance (over $4k) sent back to the hospital for collections. No explanation. Nothing. I tried to contact them and their number does not work. **************** I have logged into my account and looked at the communication history, payment history etc. There is nothing in there which explains why my account was just closed. I cant have my balance returned to the hospital. I need it to remain open as I continue to make payments in good faith as agreed upon.

  Business response

  08/16/2023

  *****************************
  2962 ***************
  ****************, ** 48314
  
  8/16/2023
  
  ACCOUNT: *******************
  
  Dear *****************************,
  
  Thank you for providing us with an opportunity to address your concerns. CarePayment (in conjunction with business associates and health care providers) makes available a payment program allowing patients to pay their balance due over an extended period of time.CarePayment is not a collection agency, nor does it furnish account histories to consumer reporting agencies.
  
  Your healthcare provider, Corewell Health, formerly Beaumont Health, is no longer partnered with CarePayment. As a result, your CarePayment account has been closed at the request of Corewell Health. Your CarePayment account was closed on August 4th, 2023, and your remaining balance of $4,020.63 was returned to Corewell Health.  Please contact Corewell Health toll-free at ************ to make alternate payment arrangements. 
  
  We can advise that we have tested and verified that our customer service contact number, ************,is in working order. Per our records, we do not show any inbound calls to CarePayment from either phone number provided with your account, ************ or ************.
  
  We appreciate you taking the time to provide this candid feedback and we apologize for any concern that the account update *** have caused.  We will take this valuable feedback away for consideration on how to improve the customer experience of our program.  If we can be of further assistance, please do not hesitate to contact us.
  
  Sincerely,
  
  ***************************
  CarePayment Compliance

  Customer response

  08/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  07/10/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have contacted CarePayment numerous times about a refund of $62.00 that I am owed. My doctor's ****** set me up on a CarePayment plan before they realized that Keytruda would cover all of my out of pocket costs. I have spoke with several representatives and am getting the same run around. My last call I spoke with ***** on June 15th (I have been trying to get this refunded since March). She offered a reference number of the payment **********. She tells me that the payment was sent to my doctor's ******, Low ******************** ********, my billing consultant, tells me they never received the $62.00 payment and there is no reference in their ****** regarding this payment. ***** proceeds to tell me that she will turn this over to her research department to find out where the $62.00 is. As of today, July 10th I have heard NOTHING from CarePayment about their so called research. My billing consultant's name is ******** and her number is ************. I have a message that she sent me stating they do not have any record of this payment that was sent to me through my patient portal(which I have attached). I would like this resolved immediately. Somebody has to have a record of where the payment was sent to the doctors ******. *********************************** Account #****************. ************ is my phone number.

  Business response

  07/19/2023

  ***********************************
  35 **************
  ********, ** 31308
  
  7/19/2023
  
  ACCOUNT: *******************
  
  Dear ***********************************,
  
  Thank you for providing us with an opportunity to address your concerns. We apologize for any confusion regarding the CarePayment program you *** have experienced.
  
  CarePayment (in conjunction with business associates and health care providers) makes available a payment program allowing patients to pay their balance due over an extended period of time. A person who elects to accept an offer for a CarePayment account *** elect to close the CarePayment account at any *************************** is not a collection agency nor does it furnish account histories to consumer reporting agencies.
  
  You first contacted CarePayment customer service on May *********. During this phone call, you indicated that your balance should be paid by your insurance, and you agreed to contact the assigning healthcare provider,*************************, to review your balance and their insurance billing process. Your CarePayment account was closed at the requested of ************************* on June 2nd,2023, and your remaining balance of $1,396.75 was returned to ************************* at that time. The account balance that was returned to ************************* included the $62.00 payment you made to CarePayment on March 22nd, 2023 ($1,458.75 original balance, minus your $62.00 payment = $1,396.75 balance returned to *************************).
  
  When you spoke with CarePayment again on June 12th we advised to you that the $62 payment was returned to your Provider with the balance, and that you would need to contact ************************* directly for more information.
  
  Please contact *************************, at ************, for more information concerning the service and treatment provided, and to inquire where your $62.00 payment has been applied. Should you have any additional questions concerning CarePayment, please contact CarePayment at ************ or by writing us at CarePayment, **************************************************************************
  
  Thank you for the opportunity to address these concerns.  If we can be of further assistance, please do not hesitate to contact us.
  
  Sincerely,
  
  ***************************
  CarePayment Compliance

  Customer response

  07/29/2023

  I appreciate CarePayment responding.  However, some of the information was incorrect.  The last time that I called them was on June 15th at 11:16 am and spoke with ***********  She gives me a reference number of where I made the $62.00 payment ***********) and told me the payment was made to CarePayment on March 30, 2023.  She then told me that the $62.00 was sent to my DOCTOR, she never mentioned American Oncology nor told me to call them.  After I explained to her that I spoke with my doctor's ****** (Low ******************** and they informed me a payment of $62.00 was never received now was it ever credit to my account, she then proceeded to tell me that CarePayment has a "department" she can send the information to and that they would "research" to see what happened and call me back within a day or two.  That NEVER happened.  The issue that I have is if CarePayment did indeed send the $62.00 payment to whomever they sent it to, why is their no record and why can't they find out what happened to the money.  I paid THEM, not ************************** nor my doctor.  They received the payment directly from me, so they should be trying to locate the money.  Apparently, they have no idea who they send the money to, because I asked for a contact name of reference number in which the $62.00 was returned, and ***** could not give it to me.  I will attempt to call ************************** and speak with them.  I spoke with them previously, however, about $200.00 that I paid directly to my oncologist ******, and they had those payments and promptly issued me a refund.  CarePayment is responsible for the money that I paid to THEM, not anyone else.  They refused to help me find out where the payment went.  Yes, they keep saying it went to **************************, but according to them, it was NEVER received.  The reason for this complaint is the fact that they should be trying to find out where the money went.  It should not be someone else's responsibility since they took the payment themselves right out of my bank account.  It's not rocket science!  There has to be a paper trail of where the $62.00 was sent for auditing purposes.  And if CarePayment is insisting that they send the $62.00 to American Oncology,  then why is there no paper trail or information regarding the payment?  That is what I need.  If American Oncology is telling me they never received any of the money back, how does it make it my problem?  It should be CarePayment's responsibility to find out where the $62.00 is and get it returned to me.  I should not have to spend countless hours on the phone discussing a payment that I made to CarePayment with someone else's ******.  

• Initial Complaint

  06/12/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received 2 bills for Lab work. One from "*********" for $70 which I believe is valid, and one from "Carepayment" which also had the "*********" logo for $138.00. This bill is designed to look like the minimum payment of $47 is the full balance. Since I have never seen companies do this and the fact that the amounts are so far off I was suspicious. Also, the valid ********* bill was itemized, the Carepayment bill was not. So I called carepayment and asked for an itemized bill. They referred me to ********* for that information. I insisted that I wanted an itemized bill from them and they refused. Last month I paid them $47 for a bill they sent thinking they were actually the company I was supposed to pay for the service. I will not make that mistake again.

  Business response

  06/22/2023

  *************************
  ************************************************
  *******, ** 37322
  
  6/22/2023
  
  
  Dear *************************,
  
  Thank you for providing us with an opportunity to address your concerns. CarePayment (in conjunction with business associates and health care providers) makes available a payment program allowing patients to pay their balance due over an extended period of time. A person who accepts an offer for a CarePayment account *** elect to close the CarePayment account at any time. ********************** is not a collection agency, nor does it furnish account histories to consumer reporting agencies.
  
  Based on the information youve provided, and after internal research, CarePayment does not have a record of extending an account offer to you. Additionally, due to privacy constraints, and in adherence with federal privacy laws, we are unable to discuss details of an account with any third party without express consent from the accountholder. In this case, based on our review, you are neither an accountholder nor are you currently listed as an authorized party on a current CarePayment account. As such, we are unable to directly address your inquiries.
  
  What we can relay is that a CarePayment Welcome Kit, is an offer for a CarePayment account.  This Welcome Kit is mailed to the prospective customer with the initial account offer and includes the healthcare providers account number and date of service. This Welcome Kit also included the membership terms and conditions, as well as contact information and our webpage; both avenues of which a customer *** authorize ********************** to discuss payment and account balance information with a third party.
  
  Please contact your provider for more information concerning the service and treatment provided. Should you have any additional questions concerning CarePayment, please contact CarePayment at ************ or by writing us at CarePayment, *************************************************************************
  
  Thank you for the opportunity to address these concerns.  If we can be of further assistance, please do not hesitate to contact us.
  
  Sincerely,
  
  ***************************
  CarePayment Compliance

• Initial Complaint

  05/08/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I keep getting a bill from Care Payment without a date and description of the alleged charges. I have received statements from every health care provider that I have recently seen, plus the amount "owed" does not match up with any of the other statements I received, making me believe this is a scam. Every statement has a date and a small description of the service, scams do not.

  Business response

  05/18/2023

  *******************
  ************** E
  ****************************************
  
  05/18/2023
  
  ACCOUNT: *******************
  
  Dear *******************,
  
  Thank you for providing ** with an opportunity to address your concerns. CarePayment (in conjunction with business associates and health care providers) makes available a payment program allowing patients to pay their balance due over an extended period of time. A person who elects to accept an offer for a CarePayment account *** elect to close the CarePayment account at any time. ********************** is not a collection agency,nor does it furnish account histories to consumer reporting agencies.
  
  This option was offered in partnership with **************** Systems, an offer that was detailed in a Welcome Kit first sent to your home address on February 1, 2023. This Welcome Kit also included the name of your healthcare provider, your patient account number as assigned by the healthcare provider, and your date of service.
  
  Each CarePayment monthly statement provided includes different ways to contact **, including our customer service phone number.Similarly, both our website, CarePayment.com, as well as our member portal,member.carepayment.com, display our contact information. We also provide contact information to address questions or discrepancies via physical mail, or you *** message ** directly through the member portal. As described, this offer is completely optional, and can be cancelled at any time.
  
  Please contact **************** Systems at ************ - option 2, for more information concerning the service and treatment provided. Should you have any additional questions concerning CarePayment, please contact CarePayment at ************ or by writing ** at CarePayment, *************************************************************************
  
  Thank you for the opportunity to address these concerns.  If we can be of further assistance, please do not hesitate to contact **.
  
  Sincerely,
  
  ***************************
  CarePayment Compliance

• Initial Complaint

  03/30/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  02/19/2022 er visit to Trihealth ************** hosp. **********, ****.I recieved a phone call from carepayment in march 2022 about the amount of $ ******* from the er visit. i told the lady I can afford ***** a month she said that wasn't good enough i had to pay at least ***** a month. when the carepayment pay statement came I set up payments from my bank to carepayment ***** every to weeks. as of February 2023 i owed around ****** my health insurance reprocessed the claim in 2022 and paid for my entire er visit Feb 2023. I have a credit with Carepayment which they now owe me $ ********. I never was notified my Carepament of my credit. I called carepayment 3/10/2023 inquiring my refund. I was first told the funds are being held until trihealth contact the to release the funds. I called trihealth 3/17/2023. trihealth said they don't have to contact carepayment to release the funds. carepayment can see if i owe trihealth any money. i called back to carepayment 3/17/2023 then was told the check is in the mail. 3/24/2023 I called carepayment i was told the check will be mailed on the April 4th. I demanded a supervisor i got ***** .. ***** called back 3/27/2023 told me he exepedited my refund and the check was maild 3/27/2023.

  Business response

  04/18/2023

  Please see attached response. 

• Initial Complaint

  03/08/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Am a retired person with only social security and applying for medical assistance Care payment sent me a bill with no interest which i accepted. however was not aware that they charge 25 fee if late. i dont always have funds available on time so the balance keeps growing. pls I want to opt out of this program. I was told no interest but no mention of any fees. i cant pay it like that. Appreciate any help in this matter to stop the fees at least thank you

  Business response

  03/16/2023

  *********************
  116 *************
  ********************************
  
  3/16/2023
  
  ACCOUNT: 0007000680013010776
  
  Dear *********************,
  
  Thank you for providing us with an opportunity to address your concerns. We apologize for any confusion regarding the CarePayment program you *** have experienced.
  
  CarePayment (in conjunction with business associates and health care providers) makes available a payment program allowing patients to pay their balance due over an extended period of time. A person who elects to accept an offer for a CarePayment account *** elect to close the CarePayment account at any time. CarePayment is not a collection agency, nor does it furnish account histories to consumer reporting agencies.
  
  This option was offered in partnership with ****************,an offer that was detailed in a Welcome Kit first sent to you on August 23, 2022.This offer was accepted per your enrolling payment of $25.00 made to CarePayment on October 23, 2022. This Welcome Kit, as well as each monthly statement, outlines CarePayments Late Fee Policy, advising that: Once your Account has been activated, CarePayment *** assess a Late Payment Fee if you do not pay at least the amount indicated on your statement as the Minimum Due minus any outstanding Late Payment Fees or Returned Payment Fees, on or before the Payment Due Date. Payments received after 5:00 p.m. Central Time *** be credited to your account the next business day. If a Late Payment Fee is assessed due to a late or partial payment, the next months statement will include the Late Payment Fee as part of that months Minimum Payment Due.
  
  Our records show you called and spoke to our **************** team on February 1, 2023, to inquire about late fees assessed to your account. At that time, we explained CarePayments late fee policy, our 3-day grace ******* waived the Late Fee from your account, and reminded you of the upcoming $50.00 payment that was due February 19, 2023.
  
  As you have requested, your CarePayment account has been closed and your remaining balance of $113.00 has been returned to ****************.
  
  Please direct all further inquiries regarding your balance to **************** at ************. Should you have any additional questions concerning CarePayment, please contact CarePayment at ************ or by writing us at CarePayment, *************************************************************************
  
  Thank you for the opportunity to address these concerns.  If we can be of further assistance, please do not hesitate to contact us.
  
  Sincerely,
  
  ***************************
  CarePayment Compliance

• Initial Complaint

  03/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  The bill in question is due to an accident that occurred at school. We were told the school would cover all medical expenses and were never asked for our insurance information. A year later we started receiving bills from ****** medical for the *** The hospital has billed us repeatedly for this visit, and we've sent the school's insurance information countless times. Then I get a bill from Care Payment having never set up an account with them. Despite having all of my information on file, Care Payment will not allow a profile to be set up because they do not believe I have the correct date of birth and they want me to send them a copy (front and back) of my driver's license. When I asked why, I was told, "We can't tell you that for privacy purposes". This is a total scam. They already have information that I never gave them or the *** They're not getting anymore. This is the school's insurance provider's responsibility.

  Business response

  03/15/2023

  ***************************
  ****************************************************
  
  3/15/2023
  
  ACCOUNT: 0007025190010104920
  
  Dear ***************************,
  
  Thank you for providing us with an opportunity to address your concerns. We apologize for any confusion regarding the CarePayment program you *** have experienced.
  
  CarePayment (in conjunction with business associates and health care providers) makes available a payment program allowing patients to pay their balance due over an extended period of time. A person who elects to accept an offer for a CarePayment account *** elect to close the CarePayment account at any time.CarePayment is not a collection agency nor does it furnish account histories to consumer reporting agencies.
  
  This option was offered in partnership with ************************ an offer that was detailed in a Welcome Kit first sent to your home address on February 3, 2023. This Welcome Kit also included the name of your healthcare provider, your patient account number as assigned by the healthcare provider, and your date of service.
  
  At the time of the account offer, your provider, ************************ did not provide a date of birth for you, the Account Holder.This meant that our online member portal, member.carepayment.com, could not verify your date of birth and in turn, blocked the process of setting up an online account. Our reporting does show that you called our **************** line at ************ on March 6, 2023, to address this issue and that the caller hung up before verifying their identity. As we advised at the time of that call, we would require a copy of the front and back of a valid state issued identification card or drivers license in order to update our system so that you could complete your online account setup. It should be noted that you are not required to provide your personal information to speak with a representative, but we cannot release any personal or sensitive account information by phone without first verifying your identity.
  
  As described, this offer is completely optional,and can be cancelled at any time. As you have requested, your CarePayment account has been closed and your balance has been returned to ************************ Please contact *********************** at ************, for more information concerning the service and treatment provided. Should you have any additional questions concerning CarePayment, please contact CarePayment at ************ or by writing us at CarePayment, *************************************************************************
  
  Thank you for the opportunity to address these concerns.  If we can be of further assistance, please do not hesitate to contact us.
  
  Sincerely,
  
  ***************************
  CarePayment Compliance

  Customer response

  03/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is as satisfactory as can be expected. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  02/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am writing because Carepayment is absolutely impossible to get ahold of. They do call, but they call during hours I am unable to answer without a phone number to call back. Theres zero contact information on their website.their contact us link doesnt work. My monthly payment was increased without being told and I couldnt contact them to ask why it was increased. I was signed up for a low monthly payment following knee surgery. ********** for a month and then it went up and I couldnt pay that much but there was no way to contact them. Having to jump through all these hoops is ridiculous and bad customer service. I cant pay if I cant get ahold of anyone to lower my payment back down to a reasonable amount that I originally signed up for. My account was recently released and I am incredibly unhappy with the service I have received.

  Business response

  02/17/2023

  *********************
  7674 *********
  **********, ** 45039
  
  2/17/2023
  
  ACCOUNT: 0007001180014002244
  
  Dear *********************,
  
  Thank you for providing us with an opportunity to address your concerns. We apologize for any confusion regarding the CarePayment program you *** have experienced.
  
  CarePayment (in conjunction with business associates and health care providers) makes available a payment program allowing patients to pay their balance due over an extended period of time. A person who elects to accept an offer for a CarePayment account *** elect to close the CarePayment account at any time. CarePayment is not a collection agency nor does it furnish account histories to consumer reporting agencies.
  
  This option was offered in partnership with TriHealth, an offer that was detailed in a Welcome Kit first sent to you on February 3, 2022.Your account balance at the time we sent the Welcome Kit was $293.50 with a minimum payment of $50.00 due by February 27, 2022.  This offer was accepted per your enrolling payment of $50.00 made to CarePayment on February 17, 2022. As part of the offer that you accepted with CarePayment, new balances from TriHealth *** be added to your CarePayment account, which *** increase your minimum payment due.
  
  As reflected on the CarePayment statement with closing date March 3, 2022, your provider, TriHealth, added 3 new charges totaling $3,403.49 to your CarePayment account on February 28, 2022. This brought your account balance to $3,596.99, and your new minimum payment due to $101.00. Each of these 3 new charges included your patient account number as assigned by the healthcare provider as well as your date of service.
  
  Each CarePayment monthly statement provided includes different ways to contact us, including our customer service phone number. Similarly,both our website, CarePayment.com, as well as our member portal,member.carepayment.com, display our contact information. We also provide contact information to address questions or discrepancies via physical mail, or you *** message us directly through the member portal. We have tested our site and have not found any issue with the Contact ** link. CarePayment does not have a record of you contacting our **************** line, ************, or sending us any messages through our online member portal or by mail.
  
  Additionally, you were notified on January 4, 2023, that your CarePayment account was closed due to successive nonpayment, and your remaining balance of $3,091.99 was returned to TriHealth.
  
  Please direct all further inquiries regarding your balance to TriHealth at ************. Should you have any additional questions concerning CarePayment, please contact CarePayment at ************ or by writing to us at CarePayment, ******************************************************************* 97008.
  
  Thank you for the opportunity to address these concerns.  If we can be of further assistance, please do not hesitate to contact us.
  
  Sincerely,
  
  ***************************
  CarePayment Compliance

  Customer response

  02/17/2023

   
  Complaint: 19367455
  
  I am rejecting this response because the link on your website does not lead to any contact information. It leads you tot he main account page showing your balance due. That is not helpful at all. How are customers supposed to get in contact with you if the contact link leads them no where. 
  
  Sincerely,
  
  *********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩