ComplaintsforCoEnergy Propane LLC

• Initial Complaint

  10/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought a home in the Clearpine HOA and am part of this community. We have 9 homes within the community that have a shared propane tank and each home has its own meter. I have been charged highly elevated fees since the completion of my home. Initially I had renters in my home who paid the bills. Once I started living here I realized how out of line the charges were. Ive sent a list of these charges to CoEnergy Propane as well as a list of other homes around me (all these homes are similar). I should be seeing a bill in the summer (for example) of $9.95 for the meter rent plus around $10 per month usage. My charges have consistently been over $100 per month. In the summer this is for about 15 minutes using my stove top and 2 short dryer loads per week. In the winter a gas fireplace is also used. My best guess is that the lines to my house were improperly installed or the meter is faulty or perhaps the billing is just off.No one has acted on this despite repeated calls, emails, etc.

  Business response

  10/31/2022

  CoEnergy Propane responded to this complaint by going onsite and performing a system test of our equipment and found no issues.   We also contacted a 3rd party to perform a system check on customers appliance(s) and no cost to the customer, during this test the 3rd party did perform some work to customer's ******************** fireplace.   

  CoEnergy validated propane system and customer appliance(s) are performing correctly and the use is correct.  Advised customer to turn off appliance pilot light(s) if appliances are not going to be used to minimize/eliminate propane use.   We will continue monitoring this account as an additional customer service measure.

  Customer response

  11/05/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is a good beginning.  

  The current question at hand is what to do about my bill.  In the past it was constantly 3 or more times higher that the houses, like mine, in our complex.  I have not received anything further about the billing issue which needs to be resolved.  
  
  Sincerely,
  
  ***********************

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