Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/26/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted this company about becoming a mobile notary. As per their services I chose to do the full benefit which was $987 and it was supposed to give me a full background check that I can use for companies once I got my commission with the State of NM, E&O insurance, Notary Bond, my stamp, and supplies. I have had to continually ask for these items. I sent to them via email the requirements that the State of NM has for the stamp. This was overlooked and the wrong stamp was sent so I had to ask for a new stamp and sent once again the requirements. I to this date have no stamp and have been put on the non-compliant list with no doings of my own and the only answer I get from the owner is that it is not their fault because they use a 2rd party to do this. I have asked for a refund and they quote their policy that there are no refunds even though on top of what I already paid to them I have had to get my own E&O insurance ($125), my own background check ($75) and now my own stamp ($30) because I still do not have one and have had to turn away jobs because of this. I have had to constantly stay after this company to give me what I have paid for with the only answer from them being that it is not their fault because they use a 3rd party. this is a shame that as much as I paid, i am having to do this. No professionalism at all with this company. I would like a refund of the stuff I had to obatin because they failed to do so.

  Business Response

  Date: 01/26/2023

  Hi we have been working with this customer consistently due to the new recent changes of the state of ********** notary stamp guidelines that have been updated.  We sent this customer her stamp twice with the correction of the new guidelines. All services have been provided to her and rendered in good faith 100%.

  Any further questions she can contact us via phone or by email.

  Thank You!

  CMNS Support

  Customer Answer

  Date: 01/26/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  They did send 2 separate stamps but both were wrong. I have consistently sent the way the stamp has to read back and what they sent to me with the stamps. I still have not received a corrected stamp with the right information.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 01/26/2023

  Hi, We have made 3 shipments to this customer and we have confirmations of all 3 stamps have been delivered to her and the 3rd stamp was corrected with ********** satisfactory notary approval guidelines.  We have worked thoroughly with this customer continuously to make sure she has the right stamp to do her signings.  We will not be able to send a 4th stamp out since we have already replaced her stamp.  Any additional stamp orders will need to be paid for on her behalf.  All services have been 100% rendered to her on our behalf.

  Thanks!

  We wish her the best!

  CMNS

  Customer Answer

  Date: 01/27/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************