ComplaintsforOne Way Steel Buildings LLC

• Initial Complaint

  09/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  July 18 2022 Purchased 2 commercial garage doors with complete hardware. Explained this was for home in Milburn ok. Had contractor pick up. No one verfied that all products were there. Contactor started the job. Parts were missing. Had to have contractor pick. Up. Miguel ****** vice President said he would reimburse my contractor for gas if he would show receipts and mail the 2 garage door openers in the mail due they were not at the office. It's been 3 weeks of. Nothing in the mail. No return of phone calls. We would like to have contractor reimbursed for the gas and the 2 garage door openers. Have talked to Miguel said he would text me the routing numbers for the package on 9-14 @ 10:47 . waited 2hrs nothing.. Call office . he's not in. Can I take message and put on his desk. Can you assist me in this
  

  

  Business response

  09/22/2022

  We apologize for the delay in the clickers, we do not keep them in stock. The clickers were mailed as of 9/15/2022. We also mailed check #**** paid to ******************* on 9/15/2022 for $100 for gas reimbursement.

• Initial Complaint

  04/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ***************************, entered into a contract with One Way Steel Building LLC on October 26, 2020 with an estimated completion date of 30 days. The contract outlines a payment plan, which I have honored, despite maliciously failing to disclose extra costs including permits and Blueprints. The company unethical informed me that I would be able to create a blueprint personally, despite knowing that it needed to be created by a professional. The company has make multiple unjustified excuses for the delays and although the extra costs have been burdensome, the issue lies with the extreme delays and loss of time in the project. After a year and five months the project mentioned in the contract is incomplete and the company has requested an advance completion payment. The company has refused to answer any calls and after I denied a completion payment, I receive an angry and intimidating response. I ask that the Better Business Bureau to set a deadline for the completion of the project and for One Way Steel Buildings LLC to honor the payment plan.

  

  Business response

  04/09/2022

  One Way Steel and  ****** de La **** initially signed a Proposal on 10-26-2020. When quoting the project and coming to an agreement on prices and dates of install we asked ****** if the city where this project was being located  required them to pull permits or have any inspections done.  ******** wife said no permits or inspections were required and that all they needed to present to city was a hand drawn plan by ****** de la ****, & we would be able to begin construction shortly after. With that being said we gave this project 30 days to be completed. We later found out from ****** that this was a commercial building for a mechanic shop & that the city rejected there hand drawn plans & needed the following: Scaled Floor Plan, Scaled Site Plan, Footing and Foundation Plans, Exterior Elevations, etc. ****** asked us to pull these permits for him, We kindly rejected the responsibility and made clear it was not our responsibility to pull permits. We gave him the information we had to get ahold of the city, our engineers & gave access to our ************* Permit Portal page to upload the  documents that they gathered for the city.  Pulling Permits is not a service offered by One Way Steel Buildings . The customer neglected this process & let time go by and put no effort to get these permits. When our customer finally got all the permits on 11/5/2021 we honored the original price that was agreed on never changed any pricing for any material or labor, we went out a week after that & began work on the concrete by 12/13/2021 the concrete pad was done. On 1/10/2021 Frame was done another payment was due. ****** let us know that the payment would be held until the building passed inspection which could take 2 weeks. Nowhere in our agreement between One Way Steel and ****** de La **** does it say One Way Steel is responsible for permits or required to pass any inspections in order to receive payment we feel ****** de la **** has not held up there end of this agreement. 

  Customer response

  04/11/2022

   
  Complaint: 16983139
  
  I am rejecting this response because:
  
  

  I appreciate the response and an effort to conclude to an agreement. I would like to begin by stating that the core issue is not related to the required city permits. I completely understand that One Way Steel is not responsible for pulling permits and that the duties of the company are solely those stated in the proposal and initial contract which was agreed upon October 26, 2020. The only detail in my complaint that related to the permits was that there was a sense of unethical deception that the company was not open about the tedious and timely process of getting the permits process. The company was advantageous in their proposal, as they knew that neither myself or my wife were familiar with the construction process yet they continued to reassure me that I could complete those requirements without a professional. I never had the intention of ignoring the city permits and I would never jeopardizing my money and business this way; One Way Steel told me they would aid me in this process, which was a reason that I choose to work with this business. The company had maliciously rejected the responsibility only after I signed the contracted and made my first payment. I only ask that the company be more transparent about those details.

  The more pending issue is the completion of the building. In an effort to accelerate the project I wanted the inspection to go through before presenting One Way Steel with the second payment.  As you have already mentioned in your response, all permits were completed by November 5, 2021 and the second payment of $19,665 was completed on January 11, 2022. Between this timeline I was confronted by many excuses as to the delay of construction which include, limitations of neighboring branches, issues with tree stumps, and each minor excuse delayed the project for days and weeks at a time. One Way Steel states that payment was withheld, but per the original agreement the only payment needed is a completion payment, which will be honored once the project is completed. I have been transparent about my intentions to honor payment based on the contractual agreement. I do not feel that the same has been reciprocated by the company as they reassured me completion and it has been well over 30 days since the second payment.

  The company has acted negligently in their effort to complete the building and has made efforts to communicate these complains difficult. ********************* has even blocked my number, which leads me to believe that they dont intend to complete the project. I ask One Way Steel to honor and complete the project. I ask that the company present me with a reasonable completion date. Per another complaint the company needs to reassure that they will deliver on their agreement on the extra purchased material.

  
  

  Sincerely,
  
  ****** ** ** ****

  

  Business response

  04/18/2022

  As ****** replied, "I completely understand that One Way Steel is not responsible for pulling permits and that the duties of the company are solely those stated in the proposal and initial contract which was agreed upon October 26, 2020. The only detail in my complaint that related to the permits was that there was a sense of unethical deception that the company was not open about the tedious and timely process of getting the permits process. " One Way Steel does not pull permits for customers at any time, so we cannot and do not give out any exact information on the permit pulling process. The client is now admitting to never holding us responsible for these permits , but throughout the whole process we have been getting blamed. They have taken it as far as bashing One Way Steel on social media by ********************* and his wife making posts on ******** threatening to *** us. Our company has nothing to gain with giving customers incorrect or deceiving information, we give all our clients the same respect and honesty when signing with us. ****** de La **** has received both the Labor and Materials he has paid for with his 1st and 2nd payments out of 3 total payments. ****** took it upon himself to hold back the 2nd Payment that was owed immediately after the shop frame was erected due to him needing to pass inspections with the city, these are terms that we did not agree to in our original agreement. Before proceeding to finish this project 100% we kindly presented the customer ****** de la **** a document top sign stating we would receive immediate payment after us finishing our part of the contract, not before. We asked to get this document signed to ensure we will be getting paid and not kept waiting until all the customers inspections are passed. The client refused to sign which has now raised doubts about the final payment being made on time. With all that being said, we now kindly refuse further business with this client.

  Customer response

  04/23/2022

   
  Complaint: 16983139
  
  I am rejecting this response because: 

  
  

  My wife and I have had plenty of unpleasant interactions with ***********************. Not only do I believe that the company acted maliciously and unethical in the deceptive agreement to aid in the permit pulling process; I even have invoices in which the company charged me for pulling permits in the beginning of the building process, meaning that they initially did intend to help me the permit process, but neglected to complete the work. I cannot be certain why they continue to deny that the never held that responsibility, when it is so clearly stated in the invoices nor do I know why they stopped aiding me in this process. **************** used intimidating language, he was continuously dishonest, and made misogynistic remarks towards my wife. There are even extra charges to the changes in the project that have remained incomplete, such as garage doors that are not installed but paid for through the second payment. For these reasons neglecting to complete the build is inequitable to the payments that I had already made. 

  I had the suspicion that the company does not have the means to complete the project they agreed on, which is the reason that they now refuse service despite accepting payment. A different company confirmed a budget much higher than what One Way Steel agreed on. I believe the company is seeking a way to excuse themselves from their agreement because their estimate is only accurate to the original date signed in 2020. Because of this negligence, the company is unable to complete the building. This has been an advantageous move from the company to take my money without an intent to complete the building.

  We believed that we could generate an appropriate and timely response from the company in a public website such as this one and potentially offer the company a chance to rectify their actions. We again ask that One Way Steel complete the project and deliver on the paid materials, or we see no other option than to proceed through legal action. 

  
  Sincerely,
  
  ****** D* ** ****

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