Customer ReviewsforFinance of America Reverse, LLC

This company lies about their loans. I was told one thing and the opposite occurred. This had to do with my property taxes. Speaking with them on the phone was a chore. I was spoken over, ignored my wishes, transferred me around like I was a nobody, then hung up on me on several occasions. ********************* should be ashamed of himself for selling lies. This company abuses their so called clients. Very questionable business practices. DO NOT, I repeat, DO NOT do business with this company, ever! I am regretting I ever did.

I am 74 years old! This company AAG (Finance Of America Reverse, LLC) tried to take advantage of me by Low Balling. I called AAG inquiring about a Reverse Mortgage. After, going through their process of numerous conversations on the phone, filling out lots of papers, going through many phone interviews and going through HUD counseling in my home, sending all my documents to them. This company AAG (Finance of America Reversed , LLC) appraised my home twice only to find out that this company is lowballing. This company AAG ( Finance of America Reverse, LLC) did two appraisal of my home! The first appraisal was for &285,000 and in the same week, they did a second appraisal it came back $210,000. Which is a $75,000, difference! Also, they told me by federal law they have to send me a copy of both appraisals and to this day they have only sent one of the appraisal…the lowest appraisal. I started to feel like I was dealing with an abuser! I wrote them a letter of rejection of the Reverse Mortgage offer and told them their appraisal tactic and practices were unexceptionable! I do not recommend this company for a Reverse Mortgage! Be careful!

Worst Business Experience in all my 65 years! Rampant incompetence and disorganization! TOTAL LACK of CUSTOMER CONCERN. Loan Officer simply a messenger to try to smooth over all the misinformation. No Process or Procedures. Contacted them in Feb- they missed end of April, May close dates and did not fund until 6/3! Constant paper chase too often find Not Needed! Lots of Equity in my home? excellent credit (738)? verifiable income? 65? WORST NIGHTMARE BUSINESS TRANSACTION EVER!!!! At one point wanted two people to swear my deceased wife of Four years never was married to anyone else nor had kids!!!! (I couldn’t make this up!) then decided not necessary. Notary had to come out twice on regular papers because he missed a couple pages!!! Why you ask didn’t I go somewhere else? Because once you start this nightmare you are pretty much committed- you will have already sent them a forest or two of useless paper! Your appraisal and some other docs will expire and you will have to pay Again for these! ***AAG is now part of FINANCE OF AMERICA***** RUN!!!!!! AWFUL EXPERIENCE!!!

Horrible experience trying to get funds after repairs have been completed. My contractor has been waiting for over a month to be paid. Every time I call I am told it’s being uploaded. I have basically been called a liar after telling them what a agent told me a week ago. I found out she didn’t do her job but no one owns up to any mistakes. I made it all up I guess. I littering got so angry I hung up on the last agent because he was very demeaning. All I want to do is pay my contractor what is owed to him. They asked for pictures and I have sent them twice. This is horrible!!! I need help with this company

Don’t waste your time or money Very dissatisfied with lack of knowledge or service

We entered into a reverse mortgage with Finance of America-Reverse 18 months ago for my house and 25 acres. At the time I was very pleased. BUT when I tried to sell an adjoining parcel of 55acres, I discovered FAR had mistakenly included that in the description of the mortgaged property and would not release it unless I paid off the entire loan. With only days to close the sale, I paid off the loan. I feel cheated out of those dollars I paid to put the loan in place, the fixed interest rate of 3%, and the mental anguish caused by FAR's error, and the inability to reach anyone at FAR with any interest in the problem it had caused or with any authority to correct it. Beware FAR is very good at shielding senior management from any interaction with the customer and the public.

***** **

Awful company. My elderly father had a reverse mortgage that got sold to Finance of America Reverse. As soon as he died I got a letter saying "so sorry to hear that your father has died and by the way, if you don't pay us back immediately we will foreclose on your house." I contacted my probate attorney who told me not to worry, this is typical of such companies but she would send them all the forms to assure them that we were selling the house and they'd get their money. We did sell the house, but not before the company started foreclosure proceedings (which I knew about because we started getting letters from attorneys saying they could fix this for us, which is apparently another scam aimed at the elderly). We closed on the sale last week, the escrow company called Finance of America and asked them to fax the final amount owed, immediately sent a wire transfer for the right amount. This week we found out that Finance of American REFUSED the wire transfer and said we owe nearly $4000 more than the amount THEY quoted the escrow company, because the wire transfer came in at the end of the day and they couldn't deposit it until a day later. (?) So the escrow company asked them to fax the new amount and sent a new wire transfer with that amount, but Finance of America refused to 1. explain why the new amount is so much higher and 2. promise that this is it, they'll accept the transfer this time. It all sounds like extortion to me, they have us over a barrel because we want to be DONE with them.

Finance of America in Surprise Arizona has been a nightmare. Twice I have refinanced my home mortgage with Samantha ****** and twice she has hooked me up with shady "fake" companies that have been a total nightmare to deal with. You cant get through to them or do something as simple as making your monthly mortgage payment. I have contacted her several times to resolve the problems with zero results.