ComplaintsforDandi Guaranty Pest Solutions & Termite Protection
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Complaint Details
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Initial Complaint
07/20/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
After paying in full for Centricon System, Dandi Guarantee had its employee come onto my property and ripped a 2500 dollar system out of my lawn that I had completely paid in full. I also have all check stubs for and their own accounting that the $2500 dollars was paid in full. The issue they are arguing is future maintenance of 300 per year (at $25/ month). My issue with this is our neighborhood is heavily infested with termites and still seeing activity. For 300/ year, I expect my system to be checked more than 1 time per year. 1. I have also been told by another termite company that those bait stations are only good for 1 year and need to be replaced yearly. 2. When their technician came to "Service my yard, he walked around my front yard and NEVER opened up a single bait station to check it. He also NEVER entered my back yard where all my activity was, it was locked. I have cameras. I am not paying for that. 3. They then came and took a system I paid in full. NOT LEASED.Business response
08/31/2021
Business Response /* (1000, 16, 2021/08/31) */ 8.31.2021 Justin B. with the business called and informed BBB this matter was resolved on 7.28.2021.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.