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Complaint Details
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Initial Complaint
06/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had a cpap for five years. Took the unit, when it broke , to 3218 so. 79 e. ******** girls (two) said they would send it in for repair. This was over two months ago. They offered a loaner. It was filthy, had *************** inside it i asked for another, they said this is all we got. I refused it. I have heard nothing back, and now they are refusing to give me a clean one. They claim they dont hand out dirty ones, but i know better.Business response
06/30/2024
I have reviewed this issue with both our front desk team and our respiratory department. Our loaner cpap devices are never new, as we do not charge for them. Once the permanent device is procure, we swap the loaner for a new device for the patient. All loaners go through a cleaning checklist and are tagged specifically once quality checked. If the loaner device we offered previously appeared to have debris in it, then it was not quality checked appropriately and our respiratory manager is reviewing the process with the cleaners to ensure this doesn't happen again. ************************ did accept a loaner device from us on 6/26/24, while ******** determines if his previous one can be repaired, or it it's more prudent to get a replacement device and ******** pay a new 13 month rental. I will attempt to expediate this.Customer response
07/01/2024
I returned to resmed just a few days ago. The personnel were welcoming, friendly,professional. The person who passed me the dirty unit (untagged,unwrapped )in march was gone. The people are great now, the unit was s*** & span. I should have spoke up months ago. These people now are superb! Thanks for your concern.Customer response
07/01/2024
I have resonded already!!Initial Complaint
03/14/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
May 2023 I put down a 800 dollar deductible to get a cpap and they were to bill my insurance for using it. They received 2 payments from my insurance and my ******. August 2023 I had to change insurance . All Saints took it upon themselves to get me pre approved with my new insurance so now All Saints started over and billing my new insurance for the next 13 months plus they kept my deductible ****** a month. So they have 2 payments ****** x2 and ****** deductible money from old insurance and they will be paid ****** x 13 for the machine. I am on ******** and All Saints has taken advantage of this . So they are getting almost ***** dollars for a cpap machine These people are so dishonest please find someone else to business withBusiness response
03/15/2024
Hello, as of today I have verified our business office has spoken to ****************** about her issue. The result was a billing error on our part where her payment was still unapplied at the time of her new insurance. It should have been reconciled more timely. A refund is being issued to ******************.Customer response
03/21/2024
I have reviewed the business response and accept this resolution.Initial Complaint
10/06/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
My daughter was given a walking boot and it was not covered under insurance. When I called they stated I could pay a little at a time, so I paid $25 every 2 weeks until I paid $350. My bills was $324.00. I paid this off 1 month ago, and now they have turned me into collections for the whole amount, when they actually owe me $15! They are a Bully company and are very disorganized.Business response
01/11/2023
Business Response /* (1000, 8, 2022/10/20) */ Patient received service on 6/7/2021, full amount of $334.18 was applied to their deductible. After non-payment, $334.18 was written off to collections, at which point the patient agreed to a $25 bi-monthly payment plan. Despite having an agreed upon payment plan in place, the invoice was not pulled from collections resulting in the patient receiving additional collection notices. The third party collection service did not follow our standard protocol for when customers have made payment arrangements. Our patient account rep Debbra spoke to the patient on 10/7/2022 and notified them that the invoice had been paid in full, had been pulled from collections, and a refund of $25 for overpayment on the invoice would be processed same day and apologized for the error. A refund check will be mailed to the patient.
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.