Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/15/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Not knowing that my spouse had missed a month or more vehicle payments during our divorce as she had done since 2018 every month being I'm disabled, she insisted kept the payments and I was alerted of the issue after few months with a phone call earlier this year. I had made every payment each month on the 3rd it was due the 14th ea month. I called in to make September payment on Monday the 5th since Saturday was the 3rd. I was alerted by the agent that she would not be able to assist me with making a payment. The vehicle had been tagged for repossession since I'm 90 days behind. "I have made every month how is it possible?" After discussion with chain of custody people it was decided that I would continue to make payments just as I had plus +$50.00 towards the 1st quarter missed months and promised to pay in full balance asap when the home sold which was pending. The repo team had been called off and a deal had been struck. 2 wks into October I received a phone call from someone identified as employed at the county court house and asked if I could come early that same day. I arrive at the courthouse at 1:00 p.m. 2 hours early when I walk outside 125 p.m. 1:30 p.m. around there the truck which was parked handicap front row is missing. It had been repossessed and the sheriff department received the phone call of the repossession hours earlier. How they knew I was going to be there is beyond me. But the bank stated that because I had missed a signature payment on a non collateral loan the consolidation loan and before September 30th in person automatically made October late Regardless. The bank repossessed my vehicle due to a separate loan a consolidation non collateral signature loan payment missed, I can't prove this theory but I believe the repossession company is the same company that drove into my backyard to get vehicle only to clip my fence and brought down an 8 ft by 8 ft section. I've made inquiries it's always "Barbara call plz call me at 918" & Nobody doesBusiness response
02/23/2023
Business Response /* (1000, 5, 2022/11/17) */ The borrowers were granted an auto loan through Oklahoma Central Credit Union on October 8, 2018, in the amount of $13,210 secured on a 2007 Chevrolet Silverado. The Oklahoma Central Collections team has had numerous conversations with the borrowers throughout the course of the loan. The timeline of the repossession is below: 10/03/22- Auto assigned to repossession company to locate and repossess. 10/26/22- Auto repossessed from the Okmulgee Court House at 1:24 pm. It has been asserted in the claim there was damage to a fence at the borrower's residence by the repossession company. No access was ever gained to the borrower's personal residence to pick up the collateral. The auto was repossessed due to the delinquency on this loan however, the promissory note signed by the borrowers does state that the Credit Union is cross collateralized on all loans and savings/checking accounts. OCCU has reviewed all collection notes on this loan and has determined the credit union acted in good faith to come to amicable arrangements with the member until the member failed to meet their legal obligation under the signed contract. We have reached out to the borrower by phone, and should the borrower have any additional questions they can reach us directly to discuss any concerns. XXX-XXX-XXXXInitial Complaint
05/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
This credit union said if I don't download there app they, have, and WILL continue stealing $3 a month from my savings account. I have to much downloaded as it is and they are FORCING my choiceBusiness response
05/13/2022
Business Response /* (1000, 12, 2022/05/13) */ Oklahoma Central staff did speak to Ms. ***** and provided a solution. Ms. ***** was satisfied and thanked OCCU for handling. Consumer Response /* (2000, 14, 2022/05/13) */ Thank you for your assistance. OCCU has made the refund and apologized. Thank you again
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Business hours
Today,9:00 AM - 5:00 PM
| MMonday | 9:00 AM - 5:00 PM |
|---|---|
| TTuesday | 9:00 AM - 5:00 PM |
| WWednesday | 9:00 AM - 5:00 PM |
| ThThursday | 9:00 AM - 5:00 PM |
| FFriday | 9:00 AM - 6:00 PM |
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.