ComplaintsforEd's Automotive & Diesel Repair Inc
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Complaint Details
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Initial Complaint
05/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
They charged $1200 for replacing dpf filter on car I asked for my on they took off and I was told there is a $600 core charge I can't have it back . You are not charged a core charge for a dpf filter it isn't reusable. They didn't replace mine.Business response
07/11/2022
Business Response /* (1000, 8, 2022/06/14) */ We did in fact replace what he calls a dpf is also part of a cat part number is 1k0 253 120B. He can call any VW parts department and they will verify there is a core charge of $400 on this part. We are a reputable business and would not jeopardize our reputation over $400. We told him he had the option to pay toe core charge and keep his used part but he refused. In fact his used parts sat on our shop floor for over 3 weeks while we waited for Volkswagen to pick them up - and , if I'm not mistaken, I believe we showed him his used parts!!!!!
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.