ComplaintsforLangston Co.

• Initial Complaint

  11/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I came into Langston on 10/20/2022 at 10am looking for a pair of boots and before purchasing the boots I asked what is the return policy, per the employee at the Register told me they have a 90 day return or exchange policy so I went ahead and bought the boots. When on vacation came back home and put on my boots to go to work I lasted all of one hour if that and noticed that the boots were too loose so I took them off put them back into the box that I purchased them in. When I finally had time to go back to Langstons which was on November 7th I came in the store brought my receipt with all the tags in the box with the boots went to the front counter and the employee looked at the boots and told me there should be no issue at all to exchange them. All I wanted was to get a half a size smaller, so she ended up calling the manager when he finally arrived to the front counter I was immediately disrespected he was yelling and saying that these boots are no good that theyre trash and I cant resell them very loud in front of other customers which was outrageous the way he treated me his name was **** and said he was the manager. I Stated that I have the receipt and it clearly says 90 day return or exchange I have attached two photos to this complaint. I honestly feel this is racially motivated the way he approached me the way I was disrespected was uncalled for my wife was with me and she could not believe the way he was treating us mind you this is the first time Ive ever made a purchase at this store and apparently this statement says a whole lot of their whole demeanor. As I stated before all I was looking for was an exchange to a smaller size at this point I want this to be known to everybody on how this store treats their customers and I want to get a full refund and or an exchange with an apology from this individual I will be grateful but I honestly just need to get this resolved and rectified and basically honor what I was told and what it says on my receipt.

  

  Business response

  11/21/2022

  Comment added by BBB staff member PNN...

   

       I was sorry to learn that the Customer was dissatisfied  with the issue I tried to resolve in Store on 11-7-22. Unfortunately misunderstandings happen some times. I explained to this customer that since the Boots were worn but not defective they cannot be resold or returned to the manufacturer for any type of credit simply because the wrong size was purchased.  I did offer to sell him another pair of Boots for 50% off to help him absorb the loss that he would incur. Since this is apparently not Satisfactory with the Customer I will go ahead and offer a Full Refund or Exchange at this point in time. Please inform him to Bring the Boots back in and we will be happy to accommodate him at his earliest convenience.  Thank you,   *********************

  Customer response

  11/24/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as Iam treated fairly, I will give this company a second chance. I will make it in Friday 11/25/2022 or 11/26/22 and see if there is something I can find that will work, also work to find a pair a boots for the wife at a huge discount as well for all the troubles thanks.

  
  Sincerely,
  
  ***********************************

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