ComplaintsforSoonerSoft, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/27/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
On or about January 20th **** I purchased a ******* Galaxy Xcover Pro 4g cellphone from SoonerSoft Electronics online sales, the listing for the Device stated that it was a used device but in Fully functional condition, I received the device and attempted to have my cellular service activated to this device, upon doing so I was Advised by a ******* wireless in store employee that this Device was non usable due to it Being Blacklisted and Service locked for non payment from the original owner , after several attempts to contact SoonerSoft Electronics with no resolution to a Device purchased from their store, I would like the Help of the Better Business Bureau to help resolve this issue and or step in on my behalf to have this device replacement or refunded due to it not being usableBusiness response
01/29/2024
We are sold out of these devices, however a FREE return is available and already offered via **** return services. I am sorry about the issue with this device.Customer response
01/31/2024
Complaint: ********
I am rejecting this response because:
There are several devices of the same make and model displayed on their website, I'm not sure why they are saying that this device is sold out, I would like to resolve this issue and place it in the past and have a usable device for which it was intended, I have attempted several times to communicate with SoonerSoft Electronics but am not satisfied with the results as I'm currently left without a cellphone to use as the result of being sold one that is not usable for service, I would like to have either a refund or the defective phone replaced with a working device
Sincerely,
****** ***Initial Complaint
09/29/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
**** Item ID: ************ Transaction ID: ************* Order number: **************.I received a defective phone from this seller on August 25, 2023. I contacted the seller on **** about the phone a day later and was told to buy a new charger. That temporary resolved the issue, but the phone later stopped functioning properly so I messaged the seller on their website about the issue multiple times and got no response. The seller promised a 60 day return window for a replacement and 30 days for a refund. The sellers website doesn't say that the warranty has to go through **** or Amazon. Federal law requires the seller to clearly state any warranty stipulations on their website.I would like the seller to honor their warranty.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
5909 NW Expressway Ste 102
Oklahoma City, OK 73132-5103
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.