Business ProfileforAmbetter of Oklahoma

I paid for my first health care premium on 12/15/23 for coverage to start on 1/1/24. my payment was taken but not credited to my account I paid for February coverage on 1/12 once again my payment was taken but not credited to my account. I have called ambetter fifteen times with most calls taking 45 minutes to an hour or more per call and they won't fix the billing discrepancies. I have been lied to repeatedly and told things like a team will fix it and someone will contact me etc. I have about 12 different reference numbers from all these calls. I have been trying to resolve this issue for over a month. their online payment system is messed up it takes your money but does not credit your payments. when you call the people you talk to can't resolve the problem and no one ever does. my original coverage was not activated because they never credited my first payment to my account my second payment activated it but now they are sending me emails saying my account is delinquent due to non payment. I don't want to keep having to call and keep paying more than i owe and continue to have the issue remain unresolved. I have had multiple ambetter reps say my December payment was for december coverage I didn't have insurance with ambetter in December.