Complaints

This profile includes complaints for Claims Management Resources's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Claims Management Resources

  P.O. 60553 Oklahoma City, OK 73146

• 

  Claims Management Resources

  726 W Sheridan Ave Oklahoma City, OK 73102

• 

  Claims Management Resources

  615 North Classen Oklahoma City, OK 73106

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/18/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 12, our Frontier cable line was cut by a worker in a neighboring yard. A Frontier tech came out the next day and repaired the line which runs down in front of about three houses. Again, the line was not cut in our yard but we reported it.
  We received a bill for $314.42 for Cost to Repair.
  I contacted Frontier and they agreed that it is not ours to pay but I need to call CMR. I have tried and left messages but no calls back and not sure how to proceed.
  I will not be paying this bill. It was damaged through no fault of ours whatsoever.
  Claim *********** **** **************

  Business Response

  Date: 07/25/2025

  Hello,

  We have been in contact with Ms. Shivers, and she did advise that she never had work done, but there were workers in her neighbors yard. We will be reviewing, and will try speaking with neighbors to find out what contractors that may have been in there area. 

  Regards,

  ***** *****
  
  

  Underground Subrogation Supervisor

  Customer Answer

  Date: 07/25/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *******

• Initial Complaint

  Date:04/29/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a billing statement from CMR Claim no ***********. Reported to Frontier Communications (internet service) about a drop wire issue on 06/05/24. Was told that it was not a Frontier wire and likely a Spectrum (internet service) wire from prior owner causing issues to my roof. Was NEVER told that they were a third party contractor until I got the bill dated 01/16/25 more than 6 months later. Frontier confirmed that they used CMR for any home damage claim with them so I called CMR. I was able to reach ******* ********* on 01/30/25 who reviewed the case which confirmed that there was NO WORK DONE on this case and she will review with supervisor. She said to call back in 2 weeks for status update. IT is now 04/29/25. I have close to 10 calls if not more, to this company. I have not had any update. As a matter of fact, I was unable to reach ******* ********* after that first call. I was told by the operator that she moved to a different department and now *** ******* is handling the case. All attempts reach voicemail. I escalated to speak with a supervisor and was transferred to the voicemail of ***** *****. I have also left a few voicemails with him. I was told that they have up to 40 hours to get back to me. I have not had any update. The operator curtly asks only for claim number to transfer as I am trying to explain my issue.

• Initial Complaint

  Date:03/11/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family's gardener was cutting our lawn, and he accidentally cut the fiber cable (We have Internet with Frontier). We set up an appointment and on the phone the customer service agent said that the tech would give us an estimate of how much we would pay for the repair, that we could decide if we wanted to move forward. The Technician told me we wouldn't pay more than $80. 9 Months later, we got a ridiculous bill for $459. I don't know if this is fraudulent, or they straight up lied. If I had known this, I would not have gone through with it and would have gone with another provider. Why did it take so long to get the charge, and why doesn't Frontier have a clue about the charge on their end? This is ridiculous; we've been with them for years!

  Business Response

  Date: 03/24/2025

  Good afternoon,
  The Frontier Technicians do not have the authority to advise if damager will be billed, as well as how much the Invoice will be. Frontier determine that, not the Technician. 
  Also, It appears our adjuster did speak with ****** ******* on 03/13/2025 - and we were advised they had a contractor doing landscaping that day but it was a friend of the family and did not want to give us their information. We had advised that the responsible party would remain in the name of **** *******, and then they were wanting to negotiate on a settlement. As they were negotiating they stated they would like to speak to the family friend / landscaper and see about coming together to pay this off. We are currently waiting on a response. 

  Customer Answer

  Date: 03/27/2025

  
  Complaint: ********
  
  I am rejecting this response because: I did speak with someone, we've been with Frontier for years now. It's ridiculous because of some miscommunication with frontier we are now liable to pay almost $500. If the technician and the customer service have no knowledge about these situation why do they speak like they did. When the wire was first damaged by the ******* we had a choice to either proceed with the repair or not. We did because we were misinformed about almost every question I asked, We have not been able to get in contact with the *******. I don't appreciate the unprofessionalism and the misinformation
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 04/01/2025

  Good morning,

  Our response remains the same. We consider this addressed. 

  Regards,

  ***** *****

  Underground Subrogation Supervisor

• Initial Complaint

  Date:03/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Frontier came to my home to trouble shoot my loss of internet on Nov 16th 2024. It was determined the drop needed to be replaced and there was no indication as to why the drop stopped working; even after the technician pulled up half of the line out of the ground. He speculated the landscapers cut it, but there was no evidence that this occurred. A new line was attached, and later buried by Frontier contractors. There was no discussion that I would be financially liable for the replacement.
  
  
  On March 10, 2025, I received a bill from CMR claims department stating I owe $275.06 to Frontier "for cost of repairs". There has never been any discussions of why the drop needed to be replaced, or that I am responsible for replacement cost. I want these charges dropped as this is a Frontier issue - either the cable was faulty or if Frontier can show it was cut (and there was no indication when the technician pulled it out of the ground) that Frontier was negligent in not burying the cable deep enough.
  
  I've called the CMR claims adjuster three times and left a message with no call back to date. Frontier needs to reverse the charges.

  Business Response

  Date: 03/19/2025

  Good morning,

   

  According to the Property damage Report provided by Frontier, the remark's state that the drop cable was cut. We are currently reaching out to the Technician for further information, and will provide an update at that time. 

  Regards,

  ***** *****

  Underground Subrogation Supervisor

  Claims Management Resources

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Frontier is wrongfully charging me for damages caused by their inadequately buried fiber line. On July 16, 2024, I accidentally cut through our internet fiber line, which was buried only two inches deepfar shallower than the required 12 to 18 inches specified by the National Electrical Code for communications cables **** 830.47(A) through 830.47(D)). I was in the process of a landscape renovation and had even called for a utility locate at the start of the project to document utility positions on the property.When I reported the cut, Frontier sent a technician who ran a temporary line across the alley behind our house and informed me that a new line would need to be installed. I took precautions to protect the temporary line, but Frontiers contractor later cut a shallow trench of only two to four inches to replace the fiber. I even installed conduit to help protect the line, but the installation still fell short of code, as they didnt reach the proper depth and compacted the trench, making it even shallower.Despite this, I received a bill from Claims ******************** (CMR) on October 1, 2024, for $533.71 for the repair. I have disputed this charge, as Frontiers failure to meet code or use protective conduit makes them responsible for the lines vulnerability. Requiring a locate every time I work in my yard, even for simple maintenance, is unreasonableespecially when Frontier itself didnt call for a locate before trenching to install their replacement line.I believe this charge is unjust and a direct result of Frontiers inadequate installation practices, which have impacted many customers in similar ways. Responsibility for the damage lies with ******** and its contractors, who failed to properly bury and protect the fiber line.

  Business Response

  Date: 11/05/2024

  Hello,
  In regards to this complaint, as the damager admits, he accidentally cut through Frontiers fiber line. As he stated, the fiber was buried only two inches deep. However, once a cable is placed underground there is no requirement to maintain depth it would be unreasonable for a utility company to keep placing dirt on top of buried lines each time a request to dig on top of them is made. The line may have been underground for several years,and erosion over time as well as digging on top of the line can remove cover.Depth is never the proximate cause of the damage, the cable was operational at its current depth until it was cut.
  The damager did call for a locate ticket per the State Law of Texas.  Locate ticket # **********,which was taken on 02/26/2024 @ 9:15:23AM. There is no mention made of a ticket expiring in ***** law. Excavation must begin within 14 days of notice; if not, an additional ticket must be requested. An excavator is responsible for knowing the condition of the excavation site and when the marks have been wiped out or moved and need to be refreshed. The damage occurred on 09/17/2024,approximately 7 months from the date that the ticket was called in. This would make his locate ticket invalid and should have called in to re-fresh his locate ticket.
  Frontier is not required to call in a locate to repair their own facility. This charge is not unjust, and it is what it took for ******** to make themselves whole again, being indemnified.
  Let me know if you have any questions or concerns. 
  

  Customer Answer

  Date: 11/05/2024

   
  Complaint: ********
  
  I am rejecting this response because:

  Its incredibly frustrating to see CMR impose one set of standards on homeowners while apparently exempting themselves. Their expectation that I call in a new locate every 14 days to dig just 3 inches is both impractical and illogical. Meanwhile, they didnt bother to call in a locate before digging in my yard to replace their improperly buried fiber line, during which they cut my coaxial cablea line I rely on for radio reception to my home entertainment system.
  Their response regarding erosion as an excuse for not burying the replacement fiber line to code is nonsensical. It reads more like an admission that theyre unwilling to follow code or take any mitigation steps to protect the line from future damage.
  Instead of addressing the issue, they reburied the line just as shallow as before, leaving it just as vulnerable. Their response has been condescending and dismissive, suggesting they are knowingly sidestepping code requirements without consequence.
  
  Sincerely,
  
  **** ******** On Behalf Of: Jury ******

  Business Response

  Date: 11/19/2024

  Good morning,
  CMR (Claims ********************* does not impose or set of standards on homeowners while apparently exempting ourselves,  per your comment. *** has been hired by ******** to recover their underground damage claims.  The expectation that you call in a new locate every 14 days to dig, is the Texas 811 State Law. It also states that excavation must begin within 14 days of notice; if not, an additional ticket must be requested.  CMR has nothing to do with the Texas 811 State Law regarding locates.
  

  When someone damages another persons/companys property the party that caused the damage is required to pay for said damage. The damaged cable belongs to and is the property of ************************************ is not required to get approval from another party to repair their own property.
  

  Please let us know how we can amicably settle your claim.

  Regards

• Initial Complaint

  Date:09/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The billing date is 08/13/2024 Bill Number ************* Damage Claim Number ********** I have received this bill apparently owing $6,042.83. I have read all over the internet that this is a scam and I have no way of knowing and also how am I supposed to pay for something I didnt even damage. Plus aren't they supposed to go to my insurance if that was the case? I need some help knowing where I can move with this I dont want to pay for this at all or at least work something out.
  This isn't fair I am taking a total loss on a vehicle and having to pay thousands already in damages to the court, why else do I need to spend more money here this is totally unfair when I am already paying for it. If needed proof you are going to have to wait until 09/09/24 for all the court billings

  Business Response

  Date: 09/10/2024

  Claims Management Resources (CMR) is the subrogation firm utilized by ******* for the purpose of recovering for their losses as a result of damage to their property caused by third parties. CMR was referred this claim in August 2024 for damage to ********* pole/aerial attachments as a result of a motor vehicle accident on June 21st, 2024. This claim is for Verizon's loss only and is not included in court costs or claims submitted by other claimants involved in the accident. Insurance coverage may be available; please contact your carrier and direct them to CMR to discuss and resolve the claim.
  
  

• Initial Complaint

  Date:08/07/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am getting letters claiming I owe Windstream $3401.79 for damages. I called Windstream and they informed me they have no claim filed against me.

  Business Response

  Date: 08/07/2024

  Claims ******************** (CMR) is the subrogation firm utilized by Windstream for recovery of their losses due to damage caused by third parties. On/about August 28, 2023, damage was done to Windstream's buried 50 pair copper cable during excavation at **************************************************** photo attached. CMR has been attempting to reach ***** and ***** since May, hence the letters sent. Windstream customer care does not handle ********************** and will be unable to provide details, as this is not a matter of service but of damage to Windstream's property. Please return contact to CMR at your earliest opportunity so we may discuss the occurrence and resolution of Windstream's loss. Any questions you may have will be answered.

  Customer Answer

  Date: 08/08/2024

   
  Complaint: ********
  
  I am rejecting this response because:
  The gentleman i spoke with at claims management determined this damage was not at *********************, but was in fact on the Western side of hwy 31 w. My property is on the Eastern side of the highway. There is not currently nor has there been any excavation on my property. Claims management has the wrong address for the mentioned damage.
  Sincerely,
  
  *********************

  Business Response

  Date: 08/12/2024

  The explanation given by ************** is accurate. CMR is actively working to identify the correct party responsible for this loss and is not pursuing ************** or his wife at this time.

• Initial Complaint

  Date:07/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,We received a $3420.00 bill 7/13/24 for damage to a guard rail from a weather related accident that happened 1/30/23 (18mo ago). Roads were clear, bridges were untreated and black ice had occurred. I am in no way being ugly or disrespectful but want to state some facts. We don't have insurance to absorb this cost. We had some problems and found out after the fact that our insurance had been changed and we weren't told correctly and mistakenly signed to lower our policy to only liability and we are stuck with the damages. We had a total loss on an $8k vehicle that we are now financially responsible to pay for for the next 3yrs and THANKFULLY the bank worked with us when we told them the situation. I honestly don't feel like we should be responsible for this damage because had the bridges been treated it would never have occurred. The officer attending the accident was literally on the phone calling ODOT to come treat the bridges and while we stood there a car went off on the other side of the higway, He made us move away from the roadway incase anyone else hit it before it was treated. The guard rail we are being billed for already had previous damages and there was a white bumper and plastic parts laying all around it. We have pictures to prove this. If we have to pay I want to pay my fair part not the entirety of the replacement as you would have already been going to replace it but my son hit it and I feel like you found someone to shift the cost to. I honestly feel we already pay enough taxes for this kind of thing. I ask sincerely that you would consider this matter. Thank you, ******* and ***** ODOT claim #*********. CMR# *******

  Business Response

  Date: 07/22/2024

  CMR is the subrogation firm handling ODOTs claim for damage to state property. CMR has been in direct contact with ***** and has made her aware liability insurance covers losses of this nature. This claim has been filed with her carrier and is pending adjuster assignment.

  Customer Answer

  Date: 07/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  April S

• Initial Complaint

  Date:03/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Number is on Do Not Call. This company called me three times today asking did zi need help with accident claims. They are a scamming company I told them don't call back. I was called from 3 different numbers on March 6 2024 ************ @ 6:07 pm EST ************@6:06 pm EST ************ @ 6:01 pm EST The male caller stated they don't record calls

  Business Response

  Date: 03/12/2024

  Claims ******************** is a third party subrogation firm who assists our clients in the recovery of property damage claims. When we make an outbound phone call, our area code would be 405, not the numbers provided in the complaint. The numbers in the complaint don't belong to our company. Unsure why this complaint was against Claims ********************. If you ****** those numbers, the results show to be a robo caller etc. not Claims ********************. 

• Initial Complaint

  Date:01/25/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are Trinity ************ a business in **. A few weeks ago we were repairing a fence that was damaged due to a hit and run vehicle driver at one of our clients property, using a hand shovel.At less than 6 inches deep we found a 1/4 inch pvc pipe and heard that the gas was leaking. We immediately called Orange and Rockland. A couple weeks ago, we received an invoice from CMR Claims, billing us a total of $4,498.55, I was never presented with a work-order with estimate, never signed off on repair costs. The fee on the billing statement is arbitrary, no rate negotiated, no supplies itemized.We have disregarded, because CMR Claims appears to be a fraudulent company, and we have instead talked to three O&R representatives on separate occasions, knowing that they are an established and trusted business so that they could justify if we did or did not owe CMR Claims.Each representative confirmed that as far as O&R is concerned, there was no information and no open claim in regards to this incident. So we disregarded the initial notice sent to us.Recently my insurance company contacted us saying that CMR Claims is persisting in seeking payment. We ask that these charges be dismissed and CMR cease and desist. Even Orange and Rocklands own Gas Handbook states, "7. *********** lines shall be installed at a depth so as to have a minimum of twenty-four (24) inches of cover" (Section 4.B.a.7). Even *** ******* CRR-** ******* states, (a) Each buried service line shall be installed with at least 18 inches (457 millimeters) of cover.

  Business Response

  Date: 01/31/2024

  Hello,

  I wanted to respond back to you on this complaint.

  We did receive a call from *****, with Trinity ************ phone of ************, on 01/26/2024, and he advised that they like to pay out of pocket on this damage claim. I have also attached our letter from Orange & Rockland that advises as authorization for Claims ************************** (CMR) and their employees to investigate, subrogate, file and recover property damage claims on behalf of Orange and Rockland (O&R). 

  Let me know if you have any other questions or concerns. My email is ********************************** and my phone is ************. 

  Regards,

  Customer Answer

  Date: 02/03/2024

  Complaint: ********
  
  I am rejecting this response because:

  
  As stated in our original complaint, I was never presented with a work-order with estimate, never signed off on repair costs. The fee on the billing statement is arbitrary, no rate negotiated, no supplies itemized.The charges of $4,498.55 is complete outside the range of what the actual cost of supplies plus labor actually would be. The repair was completed in about 2 hours, with only two people actually completing the work.

  
  Furthermore, as stated previously Orange and Rockland did not have their equipment installed appropriately according to their own standards, stating, "7. *********** lines shall be installed at a depth so as to have a minimum of twenty-four (24) inches of cover" (Section 4.B.a.7). Even *** ******* CRR-** ******* ******, (a) Each buried service line shall be installed with at least 18 inches (457 millimeters) of cover.

  
  So they are attempting to not only recover costs of repair but also make profit unfairly for equipment that was damaged due to their own negligence.
  
  Sincerely,
  
  *******************************
  
  *************************************************************************

  Business Response

  Date: 02/07/2024

  Good morning,

  The reason that Trinity landscaping is getting this invoice, is because Trinity *********** was installing fence post when they damaged the gas service with a post hole digger. Trinity *********** failed to call 811 for a **** out. In other words, the proximate cause for this damage is Trinity *********** did not have a valid locate ticket to dig and or excavate per the State Law of New York.   If Trinity *********** would have called for a valid locate, this damage could have been prevented. Please contact us to resolve the claim. 

  Regards,

  *********************