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Business Profile

Bank

Midland Mortgage, a Division of MidFirst Bank
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Midland Mortgage, a Division of MidFirst Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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Midland Mortgage, a Division of MidFirst Bank has 4 locations, listed below.

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    Customer Complaints Summary

    • 128 total complaints in the last 3 years.
    • 40 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/01/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have submitted several letters of mortgage assumption without a reply. I have asked for a due on sale or foreclosure process and this company has not responded. I have admitted to them that *** broken contract by not living on property and they have not responded to any requests. Im taking responsibilty to signing a quit claim deed under duress while being in a domestic violence situation. I want the house sold or a due on sale notice rectified. They refuse to answer! Im willing to even take a hot on my report to foreclose. This is a desperate situation and they do not respond! The home is worth so much more and they could profit from this but nothing. No response.

    • Initial Complaint

      Date:03/27/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Midland Mortgage has refused to correct the problem on their end with my monthly payments. I did my first 3 trial payments of $642.39 for our modification and then my wife and I sent back the docs in January for our new payment for $609.01. I haven’t been able to make my payments online bc it reflects the $642.39 so each month I have to call my payment in to the modification dept and when I ask when the issue will be corrected they keep saying we are working on it. This company has been working on it for over a month now. No one there seems to know how to correct the problem and the customer service is horrible. Every time I call they say it will be fixed but as of today it hasn’t been corrected yet. The reviews for this company is horrible and in my opinion a Class Action Law Suit should be done against them! They only have a 1.9 star

    • Initial Complaint

      Date:03/22/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Midland Mortgage reported a payment as late/delinquent for my January 1st, 2025 mortgage payment. This reflected on my credit report and dropped it ************************************************************************************* March. However, my complaint is that they take weeks to post payments. My January 1st payment came out of my checking account on 01/27 (I have bank statements to prove this) and therefore was less than 30 days late so should have not been reported as delinquent. They are refusing to correct my credit report because they didnt post the payment on their end until 02/04. Id also like to note that I paid my February 1st mortgage payment on 01/31 and they did not post that payment until 02/11. I have reached out multiple times with zero resolution. Id also like to note these were electronic payments and not a check sent in the mail. My bank statements support this.

    • Initial Complaint

      Date:03/21/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had flood damage in my home by sewage line sewage flooded in my home after months of fighting with my home owners insurance they finally cut the check my mortgage company has to indurse the check after 4 weeks they still haven't indursed the check I'm getting the run around every time they tell me its complete they ask for more documents it never ends .I just would like my home fixed .the sewage flood happened on 12/09/25 no tolit are sinks walls and floors tourn out..please help..Midland mortgage has had the check for 4 weeks.

    • Initial Complaint

      Date:03/11/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I work for ****** * ****, PLLC, a law firm in Central City, Kentucky. On or about May 3, 2024 we paid off a mortgage to Midland through a real estate Closing. To date the mortgage has not been released in our county clerk's office. Generally speaking mortgages are released within thirty (30) days of payoff.
      Mortgagor: *** A. *******, a/k/a *** A. *******, III.
      ********** County Clerk's Office: Mortgage Book 678, Page 866.

      I faxed the pertinent information to Midland on March 5, 2025, but have not received a response.

      Midland's failure and refusal to release the foregoing mortgage is creating a problem in issuing title insurance.

    • Initial Complaint

      Date:03/10/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This writer has secured documentation that the previous owner paid $1.00 for the property as they were indigent and that is all they could afford. It is a shame as the previous owner, even after the staging of the property would not let family and friends in to see the property this writer has purchased with ****** dollars. Indigent people should not hold up progress for people that want to get into their property after at closing the indigent person was given a 1500 dollar escrow and I want to know why as I still saw things wrong with the property but the deed had her purchasing amount and mine and simple interest in my mind is all that I will accept as per use of *********** then aurora loans and finally midland mortgage. They have stiffed me with a lot of fake, possibly fake modifications and raises in the mortgage payment and possible addition of lawyer fees to my account, alimony and all kinds of crappy things they can think of. Please investigate and send the mortgage deed paid in full to **** ******* now. If I don't receive a good workout plan from you within 30 days I am taking you to small claims court; just please don't show up. You owe me possibly.

    • Initial Complaint

      Date:02/21/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7/23/2024 I sent a QWR Requesting all and any Security Instrument Assignment Transfer recorded or not for the life of the loan. -Any PSA Pooling and Servicing Agreement -Any Right to Cancel -Security Instrument -Note (Promissory To Pay) -Truth and Lending statements - Good Faith ******** -HUD 1 -Appraisal with Comparables -All Disclosures -Current Balance -All Payments -Escrow Breakdown They sent me a balance statement, disclosures and a payment history only. On 9/2024 I sent a second QWR advising them that they are in violation of Section 6 of the *********** Settlement Procedures Act (RESPA), HUD -398 H(4). Failure to provide all requested documents related to the loan is a direct violation. I received the same information that was in the first packet. 10/29/2024 I sent a rescind and cancel a mortgage loan request advising them of 15 USC 78c Section 10, for fraudulent disclosures The sent me the right to cancel we signed off on and told me my time had expire and we could not cancel or rescind the mortgage. On 1/4/2025 I sent the final demand to rescind and cancel the loan due to fraudulent disclosures along with my paid in full letter and release of mortgage lien from original lender and have not received any response back from them and it was sent certified return receipt mail which was delivered on 1/10/2025. I have included my paid in full letter from original lender and release of mortgage registry from county clerk.

    • Initial Complaint

      Date:02/19/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter that I needed additional flood insurance. However the law states that I do not need to carry additional insurance. I first reached out Oct *******. Representative said just upload a letter to my midland mortgage saying you do not want us to purchase insurance for you. I tried to do this several times. I couldn't even send an email to the email address she gave me. I called again in November. They told me to mail a letter in. I could not I have no stamps and no way to buy stamps. So I tried uploading the letter again. It wanted a pdf. Finally in January a representative told me that I could upload the letter a different way that they have been having problems with their system. She said to put in the letter I want the waiver to begin the first date of contact which was October. I received a waiver. The start date is the day they received my letter January 2025. I called again. I was told that they will only go by date if letter received. I never should have been forced to carry GAP insurance because my loan balance is ****** but they upped my insurance by $203,000!!!!! They are not willing to work with me. My house payment has gone up so much that I cannot afford to pay it because of this unlawful addition to flood insurance that by law I do not need to carry. On top of all this they have started adding late fees! I talked to several employees who don't care about what I am requesting. I need help with them braiding my account. This is unacce. The representative said they haven't heard from me. Being that I am a customer they should've reached out to me to see if I was having trouble. I cannot sit on a phone allllll day trying to fix something that they will not help me fix. Please help me. I am trying to pay extra payments to pay this off this year but I cannot because the extra payments will go towards this unlawful gap insurance

    • Initial Complaint

      Date:02/04/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I applied for mortgage assistance back in December. I called for update and the the representative resubmitted the claim when I only wanted an update. Then a 2nd rep resubmitted again when I only wanted an update. I emailed for assistance with no response. I just need help getting application processed. I started this process back in December and have received no updates. I don't know what else to do. Please help.

    • Initial Complaint

      Date:01/21/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt and I do not have a contract with MIDLAND MG plus they did not provide me with the original application like I asked.
      Account No: 5723
      Amount Disputed : $106,861

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