Complaints

This profile includes complaints for Midland Mortgage, a Division of MidFirst Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Midland Mortgage, a Division of MidFirst Bank has 4 locations, listed below.

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  Midland Mortgage, a Division of MidFirst Bank

  777 NW Grand Blvd Oklahoma City, OK 73118-6047

  
• 

  Midland Mortgage, a Division of MidFirst Bank

  999 NW Grand Blvd Oklahoma City, OK 73118-6051

  
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  Midland Mortgage, a Division of MidFirst Bank

  2225 NW 140th St Oklahoma City, OK 73134-6106

  
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  Midland Mortgage, a Division of MidFirst Bank

  PO Box 26648 Oklahoma City, OK 73126

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/21/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had flood damage in my home by sewage line sewage flooded in my home after months of fighting with my home owners insurance they finally cut the check my mortgage company has to indurse the check after 4 weeks they still haven't indursed the check I'm getting the run around every time they tell me its complete they ask for more documents it never ends .I just would like my home fixed .the sewage flood happened on 12/09/25 no tolit are sinks walls and floors tourn out..please help..Midland mortgage has had the check for 4 weeks.

• Initial Complaint

  Date:03/11/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I work for ****** * ****, PLLC, a law firm in Central City, Kentucky. On or about May 3, 2024 we paid off a mortgage to Midland through a real estate Closing. To date the mortgage has not been released in our county clerk's office. Generally speaking mortgages are released within thirty (30) days of payoff.
  Mortgagor: *** A. *******, a/k/a *** A. *******, III.
  ********** County Clerk's Office: Mortgage Book 678, Page 866.
  
  I faxed the pertinent information to Midland on March 5, 2025, but have not received a response.
  
  Midland's failure and refusal to release the foregoing mortgage is creating a problem in issuing title insurance.

• Initial Complaint

  Date:03/10/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This writer has secured documentation that the previous owner paid $1.00 for the property as they were indigent and that is all they could afford. It is a shame as the previous owner, even after the staging of the property would not let family and friends in to see the property this writer has purchased with ****** dollars. Indigent people should not hold up progress for people that want to get into their property after at closing the indigent person was given a 1500 dollar escrow and I want to know why as I still saw things wrong with the property but the deed had her purchasing amount and mine and simple interest in my mind is all that I will accept as per use of *********** then aurora loans and finally midland mortgage. They have stiffed me with a lot of fake, possibly fake modifications and raises in the mortgage payment and possible addition of lawyer fees to my account, alimony and all kinds of crappy things they can think of. Please investigate and send the mortgage deed paid in full to **** ******* now. If I don't receive a good workout plan from you within 30 days I am taking you to small claims court; just please don't show up. You owe me possibly.

• Initial Complaint

  Date:02/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/23/2024 I sent a QWR Requesting all and any Security Instrument Assignment Transfer recorded or not for the life of the loan. -Any PSA Pooling and Servicing Agreement -Any Right to Cancel -Security Instrument -Note (Promissory To Pay) -Truth and Lending statements - Good Faith ******** -HUD 1 -Appraisal with Comparables -All Disclosures -Current Balance -All Payments -Escrow Breakdown They sent me a balance statement, disclosures and a payment history only. On 9/2024 I sent a second QWR advising them that they are in violation of Section 6 of the *********** Settlement Procedures Act (RESPA), HUD -398 H(4). Failure to provide all requested documents related to the loan is a direct violation. I received the same information that was in the first packet. 10/29/2024 I sent a rescind and cancel a mortgage loan request advising them of 15 USC 78c Section 10, for fraudulent disclosures The sent me the right to cancel we signed off on and told me my time had expire and we could not cancel or rescind the mortgage. On 1/4/2025 I sent the final demand to rescind and cancel the loan due to fraudulent disclosures along with my paid in full letter and release of mortgage lien from original lender and have not received any response back from them and it was sent certified return receipt mail which was delivered on 1/10/2025. I have included my paid in full letter from original lender and release of mortgage registry from county clerk.

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter that I needed additional flood insurance. However the law states that I do not need to carry additional insurance. I first reached out Oct *******. Representative said just upload a letter to my midland mortgage saying you do not want us to purchase insurance for you. I tried to do this several times. I couldn't even send an email to the email address she gave me. I called again in November. They told me to mail a letter in. I could not I have no stamps and no way to buy stamps. So I tried uploading the letter again. It wanted a pdf. Finally in January a representative told me that I could upload the letter a different way that they have been having problems with their system. She said to put in the letter I want the waiver to begin the first date of contact which was October. I received a waiver. The start date is the day they received my letter January 2025. I called again. I was told that they will only go by date if letter received. I never should have been forced to carry GAP insurance because my loan balance is ****** but they upped my insurance by $203,000!!!!! They are not willing to work with me. My house payment has gone up so much that I cannot afford to pay it because of this unlawful addition to flood insurance that by law I do not need to carry. On top of all this they have started adding late fees! I talked to several employees who don't care about what I am requesting. I need help with them braiding my account. This is unacce. The representative said they haven't heard from me. Being that I am a customer they should've reached out to me to see if I was having trouble. I cannot sit on a phone allllll day trying to fix something that they will not help me fix. Please help me. I am trying to pay extra payments to pay this off this year but I cannot because the extra payments will go towards this unlawful gap insurance

• Initial Complaint

  Date:02/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for mortgage assistance back in December. I called for update and the the representative resubmitted the claim when I only wanted an update. Then a 2nd rep resubmitted again when I only wanted an update. I emailed for assistance with no response. I just need help getting application processed. I started this process back in December and have received no updates. I don't know what else to do. Please help.

• Initial Complaint

  Date:01/21/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt and I do not have a contract with MIDLAND MG plus they did not provide me with the original application like I asked.
  Account No: 5723
  Amount Disputed : $106,861

• Initial Complaint

  Date:01/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Midland is at it again trying to put my loan into a modification due to old paperwork in their files. They went back to 2022 and made it look like my loan was behind. I have paperwork from the last time when they had to reverse this modification.

• Initial Complaint

  Date:01/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is a partial claim filed against me in July of 2018 that was inaccurate and never completed. This uncompleted partial claim shows up on my title record that I owe money and I cannot qualify for an equity loan due to this. I have contacted Midland Mortgage on numerous occasions and continue to be told they are researching my complaint. It's been over a month and they still have not called me and are still unable to help me resolve my issue. I have provided them documents showing I did not owe they $149,000 in question on the partial claim and documents from *** claiming that I do not owe it and it just needs my mortgage servicer ( Midland Mortgage) to release it.

• Initial Complaint

  Date:09/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My dad passed away 11 weeks ago and I inherited his property, there are currently squatters living in the home that I am in the process of evicting. These squatters logged onto the Midland online account and changed the contact email to theirs instead of mine, while doing that, they saw my phone number and address. I called Midland to ask about this, and they then informed me that they also called Midland pretending to me and my daughter (a crime!) Midland should have IMMEDIATELY called me and not given them any information!! That is not what happened, I was not told until I called them asking about the change of the email address on the account. I was told I could put a *** (privacy access code) on the account so that when someone logs in online or calls about the account, it would ask for a certain word before any information was given about the account. I have now called over 10 times and the *** has NEVER been asked for. When I start asking about it, they give all kinds of excuses ranging from a computer glitch, to it only asking for the *** on the 2nd page of the account, to it will be asked for next time you call in, which it never was. Because of Midland Mortgage, these squatters who are dangerous, now have all of my personal information. I have spoken to a supervisor, *** ******, to demand the auto and transcripts of the phone conversations between Midland and the squatters and was told to give her a few days. Those days have now passed, and I have called and left a voicemail, waiting on a return call from her, remains to be seen whether that call will ever be returned or not. The sheriff is now involved because calling and pretending to be someone to a mortgage company that you are not to get their personal information is a CRIME, as is the mortgage company releasing information to someone who is not on the account. ********************** KNOWS all of this information and still REFUSES TO SECURE THIS ACCOUNT.