Complaints

This profile includes complaints for Midland Mortgage, a Division of MidFirst Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Midland Mortgage, a Division of MidFirst Bank has 4 locations, listed below.

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  Midland Mortgage, a Division of MidFirst Bank

  777 NW Grand Blvd Oklahoma City, OK 73118-6047

  
• 

  Midland Mortgage, a Division of MidFirst Bank

  999 NW Grand Blvd Oklahoma City, OK 73118-6051

  
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  Midland Mortgage, a Division of MidFirst Bank

  2225 NW 140th St Oklahoma City, OK 73134-6106

  
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  Midland Mortgage, a Division of MidFirst Bank

  PO Box 26648 Oklahoma City, OK 73126

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  See Early-BBB complaint is all my Words to tell yall my problem against Midland Mortgage

• Initial Complaint

  Date:06/23/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The start date is May 23, 2025. The mortgage company put in an application for a loan modification without my husband or my consent. Also they have charged $75 to my account under false claims of none contact for the months of March,April, and May of 2025. I have phone records to dispute that. They are making it difficult for a resolution by giving me different answers every time I call.One person telling me they cancel the modification and wait a week for denial letter and the reapply. Then another saying that person was incorrect there is nothing I can do. Then finding out the notes are not being left on the account it's like I am being played with. I am trying to handle business and they giving me the run around. Its like they trying to take my house by throwing me off. I feel like I have been raped I said no and they said yes. I don't like this feeling. They should be held accountable for taking advantage of a us. Its not fair we did apply for something and they still making us and then I don't trust them they say "oh don't worry you can deny it when the letter come," but can I really? Especially if they applied for a loan modification after being told the customer didn't want that. Then charge me $75 saying that they had no contact and had to send someone to my home to check. And is crazy because their home inspector came here 2 times because our home is being done from the hurricane. I need help they won't give numbers or emails just and address to mail. I need a person to contact me asap. I feel threatened and Raped by midland at this point. I have some screenshot of phone record but I am going to get a detailed one from my phone company as well so I can all the way back to January. I also have emails.

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The dates range from January of 2025 until April of 2025.
  I logged onto my account to attempt to make a payment and remembered that when you are so far behind you cannot pay online. I noticed it said my payments were 7 payments behind. I became deeply concerned and stressed so I checked my banks transaction history to verify that my payments were indeed made. I then log onto Midland again to check their transaction history to if it matched up. Well to my surprise they didn't. It showed last payment being January. My bank can verify that there were payments also in Feb March and April as well. It shows Mid transaction coming out but not returning. On midlands side it shows a return paymwnt for April but the bank doesn't reflect that and the money was still taken out. The others months do not reflect it. When I last spoke with the lady when I made the April payment she said I was all caught up. I am overwhelmed and stressed now because what happened to my payments why dont they show returned or paid on Midlands end but show it was paid out on my banks end? What is going on? I am stressed and confused at this point and yes I will give midland mortgage my banks transaction history to help me make sense of it. I want to continue my relationship but I need someone to please explain to me.

• Initial Complaint

  Date:06/20/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Midland Mortgage recently acquired my mortgage. I signed up to the online portal, but the information is incomplete and cumbersome. I only want a payoff statement, but it is impossible to obtain this.

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 15, 2024 I reported damage to my property, sent all required documents & Midfirst Bank- Midland Mortgage Company has failed to communicate with me & Midfirst is not releasing funds as scheduled, I have filed 2 complaints with the Consumer Bureau with no resolve! Only 20% of repairs have been done in the last year!

• Initial Complaint

  Date:05/30/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a formal complaint regarding Midland Mortgage's refusal to accept time-sensitive
  documentation related to our mortgage assistance application. The documents in question were
  submitted just four (4) days after the stated deadline, yet Midland Mortgage rejected them outright
  without consideration for the circumstances or any attempt at resolution.
  On May 30, 2025, we called and were informed that our documents were rejected solely because
  they were received four days late. However, we had called multiple times prior to the deadline to
  explain that we were experiencing notarization delays and would not be able to complete
  notarization until May 19, 2025. At no point during these calls were we told that the documents
  would be rejected for being late. In fact, we were assured that as long as the documents were
  submitted by the end of the month and that our new monthly payment of $2,525.86 was made by
  June 1st, everything would be in good standing.
  We also made multiple follow-up calls after the documents were received, and were told they were
  under review for proper signatures and notarization-and that these were the only potential reasons
  for rejection.
  Please note that the original deadline of Saturday, May 17, 2025, fell on a non-business day.
  Therefore, the documents could not have been reviewed until Monday, May 19, 2025, which was
  the same day we completed notarization. The documents were then sent the following day, May 20,
  2025, and Midland received them on May 21, 2025.
  We acted in good faith and made every reasonable effort to comply with the process. A delay of four
  days under these circumstances-particularly when falling around a weekend-should not be grounds
  to outright deny critical assistance, especially when housing stability is at risk. The rejection of these
  documents may now result in financial hardship, unnecessary escalation of mortgage delinquency
  status, and potential legal action that could have been avoided.

• Initial Complaint

  Date:05/29/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am currently on a payment plan where you are permitted to make partial payments. I've currently made three payments. The first payment I made of $200 appears to be in limbo and they have not given me a satisfactory answer as to where that money went. It was supposed to go towards my payment plan now they're trying to say it went towards the previous balance which is not true.

• Initial Complaint

  Date:05/19/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a loan with this company for many years and have made my payments on time. When payment was returned for $2.00 I did not receive a phone call or text stated that it was returned. Their comunication is horible.

• Initial Complaint

  Date:05/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for the vasp program last spring. Midland mortgage took months to get set up and did not start processing until December. I checked the wrong box initially and sauce my hardship was short term, in fact it was over. I called midland many times and they even called. Me to verify it was over, but it never got corrected. I finally received a denial for vasp on March 27, even though I spoke to several and told them it was a mistake and was reassured it was being taken care of..no it did not. I instantly appealed and emailed the mistake and it was a hardship that was over. A few weeks later I received a letter that we qualified for the vasp program and they did not need any information from us. So we waited and I would call once a week to get a status. I spoke with several customer service representatives that things were being care of. The VA was very behind. We had to wait our turn. The turnaround time was quite long and they were waiting for a responsefrom the VA. I was also told on April 28. They sent over final documentation to the VA for the program Because I knew it was ending May 1. So I continue to call over the last few weeks even over the last few days, I’ve beenlied to and said that they are waiting for the VA we received a ladder that the VA was even doing a title search to make sure they could take over our loan. Imagine my discussed I found out today that no nothing happened and now they’re trying to give me a loan modification with an interest rate almost 6 points higherthan I have right now. Why would I even consider taking that. I am disgusted at the lies Inwas told and the run around. What was sent on April 28 to the va? The vasp still was accepting applications. I want answers because I am also filing a complaint with the VA inspector.

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,
  
  I am writing to formally file a complaint against Midland Mortgage and its Insurance Loss Draft Department for their continued and unjustified delay in releasing my insurance claim disbursement funds, which are critical for completing necessary repairs to my home following a covered loss.
  
  Despite the fact that the inspection has already been completed and all necessary documentation has been provided, Midland Mortgage has refused to release the remaining insurance proceeds. I have made repeated attempts to follow up, provide any requested documentation, and comply with their internal procedures. However, the company continues to delay payment, offering vague explanations and excuses that shift over time without providing any clear timeline or resolution.
  
  This withholding of funds is preventing the full repair of my property and is placing my home, finances, and well-being at risk. As the mortgage servicer, Midland Mortgage has a duty to act in good faith and ensure that disbursed insurance funds are used promptly and properly for the restoration of insured property. Instead, I have been subjected to repeated delays, poor communication, and what appears to be a willful obstruction of the claims process.
  
  I am requesting that this matter be investigated immediately and that Midland Mortgage be compelled to release the remaining insurance funds without further delay so that I may proceed with completing the repairs on my home.
  
  Thank you for your attention to this matter.