Complaints

This profile includes complaints for Midland Mortgage, a Division of MidFirst Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Midland Mortgage, a Division of MidFirst Bank

  777 NW Grand Blvd Oklahoma City, OK 73118-6047

  
• 

  Midland Mortgage, a Division of MidFirst Bank

  PO Box 26648 Oklahoma City, OK 73126

  
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  Midland Mortgage, a Division of MidFirst Bank

  999 NW Grand Blvd Oklahoma City, OK 73118-6051

  
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  Midland Mortgage, a Division of MidFirst Bank

  2225 NW 140th St Oklahoma City, OK 73134-6106

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/13/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They took a double payment from me. An automatic payment on 12/1 that I didnt approve. And the payment I made on 12/2. I called on 12/5 when both were taken from my account and was told Id have it back in my account by 12/9. Its 12/13 and no money. *** spoken to a supervisor who said it would be in today. Called back today and spoke to someone who said that was all lies and it takes 10 days for the funds to settle before they can refund me. I asked to speak with another supervisor and was told no. Asked who the supervisor was she spoke with and she wouldnt give me a name. Just said weve done all we can. I have been with -$900 in my account since 12/5. I have no credit cards, two children and no one will help me at Midland. I keep getting it will be there tomorrow. Tomorrow.

• Initial Complaint

  Date:12/07/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a flood in our house and filed with our homeowners insurance. The claim was approved and a check was sent. The check was cosigned to our mortgage company. The claim was in February. They only released half the money so we completed the majority of repairs. The mortgage company wanted a virtual inspection, we did it. They also wanted a supply list to finish replacing the tile floors. I call and get the run around. They won't answer emails. We need the rest on the money released. We have complied with everything they asked with no response from Midland Mortgage.

• Initial Complaint

  Date:12/02/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my mortgage was funded in november by the state and myself for december... on december 1rst i checked my account online only to see it say i owe for november AND december...i spoke with ******, ** and ***** in november all assured my mortgage was in fact paid by the state....no balance due... so when i checked online it also stated there was a late fee as well and some unapplied funds again it show the state paid december (i paid december myself on the 28th november) and something about unapplied funds totalling ****** on december 1rst.... but.. the state paid 943.92$ and my mortgage is ****** which leaves *****... that somehow it is showing is owed for november but how if they paid 943+... my statement for december reflect the payment in november of 943+ as of nov 3rd...one of the reps sent me a copy of payments which also so show the november payment...and when i check payment history is shows the 943+ payment so why when i log into my acct it show i owe *******.... THERE IS ABSOLUTELY NO WAY ?? they need to update website when payments are made and the representative need to see the exact same thing i see online because now i see the state made a payment for december but they dont see that...they also need to apply funds when they get them and stop holding them cause that is s******* everything up...it is very very stressful...it dont make any sense and i shouldnt have to repeatedly call about my account

• Initial Complaint

  Date:11/27/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mortgage was originally with The Money Source and I had accepted the covid relief program with deferment on payments for 6 months - 12 months due to loss of job with The Census Bureau Norman Oklahoma, hired as a Field Operation Beckham County Supervisor and then Covid hit our area and all workers in the field were let go until further notice. After I got hired with my present job, I let them know I could resume with my normal payment on mortgage, I was then told that all of it was due at once total of 14,000.00 I told them that was not what I was told when I accepted the offer my understanding was pay as I can during the months and then the rest would be added on to the end of the life of the note, they admitted that some people working on their end was telling customers the wrong thing and apologized and said that they have let the employees go, that does not help my situation and I was told that that they could modify my loan and start a loan at 7.percent interest, I replied I am making the less I have ever made and that is $9.00 hr and I could afford my payment that had a locked in interest rate of 3.65 percent and they laughed and said everyone pays 6-7 now. i started out buying my home in 2015 for $115,000. I made the normal payment plus another payment towards principal and in that time frame till now, I owed only 73,000.00 remaining, the problem is they said they sold my loan to Midland Mortgage and my interest rate was to remain at 3.65 and they would allow me to make my normal payments plus add another payment on top of that to pay for the payments that became due after the relief ended, and that's fine but midland mortgage is refusing to do this and has sent a letter stating they are for-closing on December 15, at 12:01 am .I tried to get an equity loan and they ran a credit report and it had no payment history for my payments made or even the mortgager name and without this, I cannot get a equity loan so I can catch up, please help me. Thank you
  

• Initial Complaint

  Date:11/17/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My parents passed away leaving an old Will. Due to that the State of Alabama created an Estate which is normal. Chase sold their loan to Midland Mortgage and I called them to let them know that I moved from FL to care for my step dad who had esophagus cancer. I retained an attorney due to having issues with the probate attorney which my step sister and I couldn’t get him to do his job. I maintained the property as best as possible due to vandalism which I reported to the police and Midland Mortgage. I paid everything they claimed I owed but I’m disputing the supposed preservation of the property and foreclosure fees that were added knowing I was paying everything that was owed. I spoke with Charlie ********* and he pushed my file to their foreclosure team which added about $9000 on top of the $25,663 partial payment as he so nicely said so. I asked why the preservation and attorney charges were added when the property wasn’t in foreclosure and I’m living there and have maintained the property since my dad passed away. I’m on the deed of my home and showed proof and have given everything they have asked for to assume the loan. The mortgage got behind because Midland Mortgage transfer calls to different departments and they don’t add notes or care that on top of loosing my parents and moving from a different state with my children was hard enough and very painful. I’m requesting that Midland Mortgage refund the money for “property preservation “ and attorney fees he added on that call. I was under Covid relief plan and I paid every fee to ensure that Charlie ********* couldn’t injure me anymore. I’m still waiting on Midland Mortgage to allow me to assume the mortgage and stop giving me the run around. They’ve pulled my credit twice but they say they didn’t receive the application which I can also provide proof of.
  

• Initial Complaint

  Date:11/04/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried refinancing my home with another lender, and during the process I found that Midland Mortgage could not prov**e a payout of the *** partial lien due to their negligence in not claiming the partial *** payment from the Cov** relief forbearance. After speaking with *** whom have stated that they have no record of such lien, I contacted Midland Mortgage and spoke to **** rep ** **** who transfer me to a supervisor ***** ** ****. Per ***** they were having problems processing the claim with ***. "its in limbo". She stated that she would escalate the issue so that I would not lose the refinancing rate held by the new lender. After a few days not hearing from her I called and was told she was not available so I spoke to another supervisor Brook ** ****. ***** claims that she would also, follow up and give me a call. Never received a call from either supervisor. It is now several weeks and this issue has not been resolved causing the refinance rate date to expire due to Midland Mortgage negligence. Per ***, as of today November 11, 2022 Midland Mortgage still has not claim or dismiss the lien so that I can refinance my home. I will be contacting an attorney as I now have lost the refinance locked in rate due to Midland Mortgage incompetence and negligence.

• Initial Complaint

  Date:10/31/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent Midland Mortgage a certified letter to cover my escrow shortgage and based on my receipt it had been received on 10/28/220 The check amount was $2236.08. I spoke with a representative from Midland Mortgage about my escrow amount this morning she appeared not to understand my questions and asked me how much will the new payment be for on 11/1/22. I told her that I had sent the escrow shortage. I gave her the tracking number: **********************- She seemed very clueless. I solely want my payment for the escrow shortage to be credited to my account and the new monthly payment of $1229.93 going forward to be my payment beginning on 11/1/22.

• Initial Complaint

  Date:10/31/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I became a *** for my brother in June. Upon becoming *** for him, I took on all mortgage payments for him and was in contact with Midland Mortgage in regards to his VA loan. I provided all documents as requested on his behalf for him to be approved for this loan. They purposely delayed the process of this loan approval by acting as if they didn't receive certain documents. After constant back and forth, they finally approved for the VA loan in September. Upon approval, they sent mortgage documents for me to sign with my brothers name as the borrower. I got these documents notarized and signed, sent over to them. Upon doing so, they immediately denied the documents stating that I signed them incorrectly. They had the name on the documents as my brothers name and I signed under mine with them knowing that I was the *** on his account and would be doing all of his documents on his behalf. They reissued documents a second time, and again, after notarizing and signing them, they found an excuse to deny them - this time being that my *** was not recorded with the county. I went ahead and got that recorded with the county, and was reissued documents yet again from them. Each time the name on these documents is changing. AND a count down of October 1st for these being due is on each document. This time, I went once again and notarized and signed the documents. 3rd time, they denied the documents again - this time finding an excuse that they weren't notarized properly. That there were "too many lines" on the documents from the Notary. I got them resigned and notarized again, and upon calling again today they claimed that the County name was missing from the documents and that I have been denied for the loan as today was the final day. They purposely did this so that we would lose the loan and that they could take the house from my brother. I have done everything as I was told to provide Midland Mortgage with these documents and they sabotaged the VA loan we were approved for

• Initial Complaint

  Date:10/27/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  NOTICE OF FRAUDULENT ASSIGNMENT AND SLANDER OF TITLE. MIDFIRST BANK, MIDLAND MORTGAGE a division of MIdFirst, **************************************************************************************** and *************************** cloud and Slander ************************* and ************************* title, real property. MIdFirst Bank and *************************** recorded a Fraudulent ASSIGNMENT OF MORTGAGE on ************************* and ************************* real property at *******************************************************************, assignment recorded in Polk County *******. *************************** claimed to be Vice President of MIDFIRST BANK, FRAUD! *************************** is NOT employed or Vice President of Midfirst Bank or Mortgage Electronic Registration System (MERS). *************************** is employed by ******************************. MIDFirst bank, Mortgage Electronic Registration System (MERS), SouthPoint Financial ************* Midland Mortgage a division of MIdFirst and Sierra ******* lacked standing and had no authority to assign a mortgage on ************************* and ************************* property at *******************************************************************. MIdFirst bank, SouthPoint Financial ************* Mortgage Electronic Registration System (MERS), Midland Mortgage a division of MIdFirst, Sierra ******* and *********************************************************************************** have no authority to assign a mortgage and slander ************************* and ************************* title. 15 U.S. Code ****e - False or misleading representations.MIDFIRST BANK and **************************************************************************************** are debt collectors Under the FDCPA.They are in VIOLATIONS, my CONSUMER RIGHTS TO PRIVACY and Federal Debt Collection Practices Act(FDC **) of multiple state and Federal laws, fraud, aggravated identity theft, Identity theft, extortion, theft by deception, mail fraud, intentional act of fraud andGROSS MISREPRESENTATION, Harassment or abuse and etc.15 U.S C ****K Civil liability. Civil liability for willful noncompliance. 15 U.S.C. ****o - U.S. Code - Unannotated Title 15. Commerce and Trade ************ liability for negligent noncompliance. 15 U.S. Code **** - Civil liability or negligent.

• Initial Complaint

  Date:10/14/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As of today's date, Oct 14, 2022, a current transaction in the amount of $597.62 has been misapplied to Regular mortgage payment (paid to 11/22). This payment, instead, should be applied to towards my mortgage principal payment. Midland Mortgage currently receives two monthly payment transaction, one payment in the amount of $597.62 is setup on auto pay via Midland Mortgage auto pay system, the second payment transaction in the amount of $600 monthly is setup via my financial institution's bill pay system. The entire $600 is intended to be applied as an additional principal payment. The financial institution's bill pay transaction, of $600 is not immediately recognized by Midland Mortgage as an additional payment that should be applied to principal. Therefore, each and every month after Midland Mortgage had posted both payments, I have call in to request that all extra funds, in this case, $600 be reapplied to the mortgage principal. Today is Oct 14, 2022 and thus far the funds are not applied where they should be. I have called 3 times (2 times and supposedly to supervisors) requesting my extra payment in the amount of $597.62 be appropriately applied to mortgage principal. As it should, $2.38 has already been applied to principal. The date of my last request was on Oct 12, 2022. I requested to speak with a supervisor and supposedly ***** was the supervisor in charge on this call. ***** apologized profusely for the repeated delays as well as stating how puzzling it was that this situation was taking so long to be corrected. It is now the middle of the month, and my payment continues to show as a misapplied transaction. Midland Mortgage payment transaction shows that I am now paid one month ahead...this is NOT how I want my extra payment to be applied. I want ALL extra monthly payments to be applied to principal as I state when I call. I want the current $597.62 and whatever future extra payments applied to the current principal balance.