ComplaintsforKyle Edwards Buick GMC, Inc
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Complaint Details
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Initial Complaint
12/14/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
On Dec. 1,2021 I purchased a 2014 Buick enclave with purchase price of $15250.00. upon letting my insurance company know to put insurance it I found that the purchase price was 500.00 more than it was suppose to be A problem I figured they would take care of either by redoing the the paper work or just giving me back the 500.00 mistake, If you look at 15250.00 and 15750.00 on my paper it is hard to see, the mistake. I called them the next day and talked to the salesman . Was told the man I needed to talk too was not in. Call back the next day, so I did and left a message only to not get a call back that day. Made another call the next day and got hold of salesman again ,this time told me after 10 or15 minute wait it was bank charge. I told him he was wrong that something like would have be disclosed if purchase was different price than what I agreed on the price. This was price retail purchase agreement. It clearly does not say anything about bank. I wish the price written in that space was more plainly. After all I felt that a home town dealer would be honest enough to try and pull lie off on me .I don't want too cause much more trouble by contacting a lawyer. I just feel they should do the right thing and give me my $500.00 back .Business response
01/05/2022
Business Response /* (1000, 5, 2021/12/16) */ Contact Name and Title: Mike ******** Contact Phone: XXX-XXX-XXXX Contact Email: ************************************* The sale price of Mr. *****'s purchase of the 2014 Buick Enclave was discussed before he came to purchase the vehicle. The sale price of $15,250 included a discount of $1,000 for trading in a vehicle and $1,000 for financing at the dealership. Mr ***** did finance at the dealership and received the discount accordingly. We did give him half of the trade in discount even tho he did not have a trade in which made the sale price without a trade in $15,750. Every used vehicle on our website including the one my ***** purchased discloses these discounts as being included in the sale price.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.