Customer ReviewsforThe American Water Company

You do not want to use this company. They came out to look at a water softening system. They did nothing but make a telephone call to the manufacturer, and then told me they had no idea what to do, but charged me $280 anyway. They did nothing but make a phone call-they knew what the system was prior to arriving and should have made the call from their office. A complete rip off.

I would have given this company 0 stars if i could. This is the most unprofessional company I have ever dealt with. All they care about is getting customers to sign the contract that locks them in, then the customer and their needs fall to the wayside. I purchased an RO system for thoudands more than they cost on Amazon (and not any better quality) and it came with a natural soap package to utilize with the RO water. The rep had old scents that smelled terrible when he did the demonstration so he told me he would get me fresh ones to smell and choose for my order...he NEVER did. I finally randomly selected scents from the soap website 3 MONTHS AGO and now cannot get ahold of anyone to get my order. I have literally called 20 times the last 2 weeks and it goes to VM and nobody ever returns calls. I only decided to purchase from this place because my friend worked for them and was in a friends and family competion to win extra money (she did win) but the owner decided not to pay her what she had won, and they were very shady to her as well but that is a whole other story. She quit shortly after working there because she saw how unethical the company was and how they didn't care about their customers at all. (DO NOT WORK FOR THIS "COMPANY") my advice to anyone out there that comes across this business, run the other direction, AS FAST AS YOU CAN!

We purchased a $3500 water system 2 years ago. We were told there is no maintenance necessary. They installed it and we thought we were fine until last week when I smelled mold under my brand new cabinets. We found a leak coming from the r/o. We called American Water and they came out. Said there will be a $139 charge. The service man stated that the leak has been happening all along and it was caused by their installers forgetting to put an O- ring in the connection. I called the company and said that this was their fault for not installing the system properly. I shouldn’t have to pay for the service call. I was told too bad, I still had to pay for the service call because they have to pay their workers. The service man then asked me when the last time we serviced the system. I said we hadn’t been told we needed to. He said we have to get it done every year and it would be at least $300+ per service. So now, we’ve got ruined $10k cabinets and a water system that’s going to continue to cost us hundreds every year. I would not recommend this company.