ComplaintsforParks-Jones Realty Company, Inc

• Initial Complaint

  09/18/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Due to a miscommunication error, I decided not to lease with ********** Realty. My money order was already signed and stamped by the staff because of that I was unable to get a refund from where the money order was purchased. The staff told me I would have no problem, returning it with it being filled out. When I went back to ********** to explain and ask for a check, **** explained that the person in charge of this process isnt available asked that I leave my number and will call me to come back when my check is available. I explained how I dont have the time to come back again what other solutions are there? Thats when another employee decided to chime in and raise her voice saying my only option was to come back. **** stepped in and said she can mail it to me. I asked for something in writing for my records explaining this pending transaction. She did not give me anything. Instead, she returned the receipt part of my money order and kept the physical money order. I have not gotten my money back and I will not be stolen from.

  

  Business response

  09/27/2023

  Better Business Bureau
  Re: *********************** Complaint
  ID# ********
  
  September 27, 2023
  
  To Whom It May ****************** response to the customer complaint regarding the $80 money order, we offer this response. She arrived at our ************* and explained that to get her Money Order refunded, they were going to charge her a fee of around $15 to do so. I offered to take the Money Order as it was made out to us and process a check back to her for the $80. I explained that at that time no one was in the office that could sign the check and I would call her when it was ready for her to pick up. She did not want to wait and said that she would not have time to come back. She asked if we could mail it, I responded yes and asked for her mailing address. She provided us with an address, and I repeated it back to her to verify. We processed and mailed the check out the same day; September 18, 2023.
  
  
  
  *********************
  Property Manager
  **************** Rentals
  ********************************************************
  *************
  **********************************************************

  Customer response

  09/27/2023

  
  Complaint: ********
  
  I am rejecting this response because: customers shouldnt be going through this. This staff handles money orders daily. They should know how their customers have to go about getting refunded after they accept payments. The staff shouldnt raise their voices at the customers. They advised me incorrectly to obtain my money back. They wasted my time and energy to fix their mistake. Hopefully it doesnt happen to someone else. 
  
  Sincerely,
  
  ***********************

  

  Business response

  10/03/2023

  Better Business Bureau
  Re: *********************** Complaint #2
  ID# ********
  
  October 3, 2023
  
  To Whom It May ****************** response to the customers response rejection regarding the $80 money order, we offer this response. We agree that no other staff member should have spoken up as our Property Manager was handling the customers concern and this has been addressed to all staff members. As far as money orders are concerned, they are not all the same and our staff gave the instructions to the customer that have been provided to other customers with no problems being reported back to us. To prevent this from happening to other customers in the future should this circumstance occur again, we will process the money order as normal and refund the customer by form of a check.
  
  We apologize to the complainant for any inappropriate remarks made by our staff, and for her being inconvenienced by us returning the original money order to her.
  
  
  *********************
  Property Manager
  **************** Rentals
  *****************************br>******, ** 73505
  *************
  **********************************************************

• Initial Complaint

  02/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Moved out and returned keys to *************** Realty for ************************************************* on 12/20/21. The house was left cleaned. I paid $800, to ******* Realty in March 2020 when original lease was signed. *************** took over management September of 2021. After returning keys upon move out i was never contacted but Management company stating anything was damaged or needed fixing. I called management company the week of January 10th, to inquire about my deposit and was told the request is on the bookeeper's desk to cut the check and it would be mailed out end of the week. At that time i was never informed about repairs. I never received the check, so i called back and they said the address it was sent to was wrong even though the forwarding address was giving several times by me and my husband. They then said ok they will contact the bank and reissue another check. That check was never received also. I called back the management company inquiring again, they said it was mailed two weeks ago, i said well i never got it. Then they said will contact the bank make sure no activity was on it and redo the check, i said instead of mailing may i have my cousin pick it up and overnight it. Today 2/9/22 my cousin went to pick up the check, with my instructions to open and make sure it is no less than $750. She told me it was $302 and change with paperwork saying charging for sand paper and paint and whatever else. Never was i ever contacted and told this was happening. The management company stated when they went in the house it was clean but it is the homeowner decision. My cousin told them we want this disputed for the full amount. I want my deposit back. This is unfair, and I was never was i notified of any of this. Nothing was sent certified informing me of anything.

  

  Business response

  02/16/2022

  Response in attached file..

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