ComplaintsforAutoMax Hyundai of Del City

• Initial Complaint

  03/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a 2017 Hyundai Santa Fe from them on December 15th and I made my first payment early. After having the car for a few days I started hearing a noise from the rear end of the car. I called and talked to the *** Car sales man and the service center. They had me bring in the car three times and couldn't find the noise. The next thing I know is the car was having oil issues and the service center said that the warranty would not cover to have it fixed. So they said they would take the car for a trade in. The ** told me that the bank were the 2017 Hyundai Santa Fe was financed at was willing to take a pay off to my understanding amount owed on the car. So I traded it in on a 2024 Hyundai Venue. Well I now find out that the ** never talked to anyone at the bank. I explained to the Bank what happened. I have tried to call and talk with the ** at ******************************* and also finance department. I keep getting the run around. No one will talk to me about this. This whole experience has been devastating for me. I don't know what to do. I want ******************************* to pay off the 2017 Hyundai Santa Fe.

  

  Business response

  04/01/2024

  The payoff check for the 2017 Santa Fe is attached.

  Customer response

  04/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  03/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I came into the dealership 8/11/23 and filled out the paperwork to cancel my GAP Warranty for my car as it was totaled on 7/4/23. I was told I would receive my refund within 4-6 weeks. I never received anything so I started calling and emailing in November wanting to know what was happening. No one ever returned my calls or emails till 1/8/24 where they apologized and said they canceled the extended warranty but not the **** They said they got it canceled that day (1/8/24) and would get it processed ASAP. I have not heard anything since then. I have sent multiple emails asking about it and even said I was going to file a complaint with the BBB! I also posted a message on their website where you can ask them general questions. STILL NOTHING!! This is absolutely insane that I canceled this SEVEN MONTHS ago!!!!

  

  Business response

  04/01/2024

  My office staff just told me that he sent them a lien release on Friday. We will be writing a check to the customer.

  *******************

• Initial Complaint

  11/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My dashcam was stolen out of my vehicle while in the service department for a month. In addition to non valuable and irreplaceable rear view mirror items. Even more shocking than that is the tampering of my odometer. My vehicle came in with ****** miles on it. But, was returned to me with ******. How is this even possible? I am fully expecting a replacement of my dashcam equivalent to the one I had. I will also be reporting your dealership to the entities who investigate dealerships that tamper with odometers. This is unacceptable on all levels, and can't even fathom the reasoning behind any of this. However, I have a feeling it has to do with the warranty and the engine that was put in my car. They no longer sell the model dashcam that was stolen out of my car which was the Cobra SC200. I have provided a screenshot of the model that is available with the price, which the Cobra SC400.

  

  Business response

  11/30/2023

  In order to review and investigate this complaint I need the *** # to  your vehicle, proof of the odo at the time the vehicle arrived at our location, proof of the odo at the time it left our location and proof that you had a dash cam in the vehicle. Once I have this information I would be more than happy to investigate the situation.

  

  Business response

  12/05/2023

  I was able to find the vehicle from the customers name and email.
  
  I have attached a copy of the ** which shows that there were very few miles put on the vehicle. I have included a pic of the odo from when the vehicle came to us and I have included a copy of the CarFax. The last time this unit had 40,000-ish miles on it was in 2021. It looks like the customer purchased the vehicle in Oct 2022. Since then they have had it serviced 4 times and the miles are no where near 40k.
  
  We also spoke to the tech about the dash cam and he said he does not recall seeing anything such as that in the vehicle but he works on a lot of cars and he cant say 100%. Our service manager told me that the vehicle was towed to us so IF the customer had a dash cam it could have been taken before it came to us.

  Automax has never had allegations of odo tampering or theft and as you can see by the attachments, the allegations are false.

• Initial Complaint

  11/27/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Good afternoon, My name is L...... R.......... and I have a situation that I would like to resolve with Hyundai of ******** **. On September 30th, 2023, my wife and I visited the Automax Hyundai of Del City **, located at: *************************************************. We were interested in a Palisade Calligraphy, negotiated price and conditions with *************************. We ended up signing with the intent to purchase with cash for the Palisade VIN # *****************. The Palisade was supposed to be delivered by Nov 3, 2023. On October 18th, 2023 a wire transfer of $500 USD was deposited to Automax account in ************* in ******** as a deposit for the car. On October 28th, 2023 I receive a call from ***** that the car was not going to be delivered on the day we had agreed upon and did not provide a solid date in which the automobile was going to be receive by the dealership. ***** asked us if we wanted our deposit back, to which we answered that wanted to wait. I did request my deposit back to ***** on Nov 10th, 2023, to which he answered me that the deposit was not refundable. It was always agreed and understood that the deposit was a refundable deposit; we never signed or agreed to a non-refundable deposit. I am asking for my deposit to be transferred to me by Automax Hyundai of Del City to my bank account, as well as, the contract for the purchase of the car to be terminated due to the fact that Automax of ******** did not comply with its dates and the experience with *****. If any questions about this case, please contact me at my cell phone, (XXX-XXX-0995) Thanks L..... R.....

  

  Business response

  12/05/2023

  I apologize for what you have been told. ***** does not have the authority to make those decisions. A check is being mailed to you this week for your refund.

  Customer response

  12/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  11/15/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My wife bought a car there they tacked on warranty we didn't want and I requested a refund and still has not been posted to my account via gm financial. I have waited over 2 months for my title with radio silence. I have had to go up. There 4 times for them to say we'll call you with no call backs

  

  Business response

  11/22/2023

  We are not able to research this issue without more details. We need to know the *** # to the vehicle and when you purchased the vehicle. We are unable to pull up any information under the name ***********************

• Initial Complaint

  09/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Keep rejecting my calls about the money for my car warranty.Keep giving me excuses everytime I showed up. Lying about the checks needed to be signed and keep stalling me

  

  Business response

  09/21/2023

  We are unable to resolve this issue with the information that was provided. The name on the complaint does not pull up in our system. In order to research further I will need a copy of the purchase agreement from when the vehicle was bought.

• Initial Complaint

  09/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have taken my vehicle in twice for the same issue and it is still not fixed. My car was making a clunking noise and a screeching noise along with feeling something hitting my wheel well and this happened when I turned with breaking and also going over bumps. My car is still not fixed after paying 800 some dollars to them. They keep telling me just to bring it back in. Why should I bring it back in for a 3rd time to not be fixed. I took it to the place I bought my tires (they're brand new) to have them rotated and balanced thinking maybe they weren't balanced well. They told me I needed a alignment and the dealership should have caught this when I had the car in the shop both times. He said I can be having a lot of issues just from needing a alignment and it seems they just want to see how much they could get out of me time and time again. I have health issues that impact my mobility. So looking under things and lifting heavy things are out of the question. I was trusting this business to fix what needed to be fixed and be honest. I feel like I've been cheated and lied to along with a car that still needs to be repaired.

  

  Business response

  09/21/2023

  Complaint has been handled between the customer and our service manager.

  Customer response

  09/25/2023

  I was contacted by auto *** and was refunded my money for the services rendered from the last time automax had my vehicle.

• Initial Complaint

  07/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a 2017 Jeep Cherokee from AUTOMAX in ******, ** on 9/21/2021. I was sold a warranty through CONSUMER PORTFOLIO SERVICES for $3,400. I traded in the jeep cherokee at another dealer on March 4th, 2023. I have been trying to get a refund for my warranty ever since. I provided all the necessary paperwork to ************ on April 17th, 2023 (including refund request, odometer statement and pay off information). For whatever reason, my paperwork was not sent "up the chain" to ******************** until May 4th. No explanation was offered for why it took more than 2 full weeks for my refund request to be submitted. It has been one excuse after another since April 17th. I received a partial refund on 6/02/2023 for the amount of $966.71, but I was owed $2,339.71 and a still due $1,373.28. I have been told repeatedly it takes 6 to 8 weeks to get a refund. I submitted my paperwork on April 17th, and June 12th is 8 weeks. Today is July 10th. So it's been more than 11 weeks. This is unacceptable. ******************** has stopped returning my emails. I have left messages on every voicemail at the corporate office that allows you to. Most of the voice mails are full and not accepting new messages. So here's part 2: I called the warranty company and spoke to a nice man at consumer portfolio services. He said that the warranty is actually THROUGH automax. And automax gives them a few hundred dollars to "oversee" it. He said my refund from them was around $300. He said everything is handled at the automax level. They are just kind of a "name" to sell the warranty under. He also said my refund from his business was returned to automax the very next day. How hard is to do the right thing?

  

  Business response

  07/11/2023

  The office manager reached out to the customer and explained that the employee she was dealing with is no longer with our company. A check is being mailed today in the amount of $2,339.99

  Customer response

  07/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  07/09/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Agreed upon price was $55,100 "out the door" which would include any and all related fees regarding the sale of the vehicle to the consumer.Automax Hyundai apparently did not include sales tax into the sale and now to register the vehicle I am required to pay the approximate $3500 in sales tax on top of the vehicle price.

  

  Business response

  07/13/2023

  ******************,

  If you can attach a rec showing that amount that was paid for your TT&L, we will send you a check for reimbursement.

  Customer response

  07/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  I have attached the receipt from the ************** registration.  I expect reimbursement in the amount of $3451.00.  If that amount is not conveyed timely I reserve the right to reopen a complaint and seek legal action through the court system.

  
  Sincerely,
  
  *****************************

• Initial Complaint

  06/30/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Comments from consumer combined from complaint filed in **** and both customer reviews. Talked to complainant and he said that he was looking to file a complaint. Added everything together under one complaint. Comment added by ******************** staff member PNN..Agents would not heed too consumer protection laws, while discriminating and discouraging . I the consumer, and they repeatedly refused to disclose the total finance charge, as well as the nature to how my information was to be used, then the agent said he sold my information, When I expressly did not consent and I marked out and initialed on everything thing I didn&#**;t agree with include the coercing to break the law 15 U.S.C ****. Three agents handled my finance transaction which led to me being financed for $61,454.00, then the agency loaned me an additional $17,658.17. The discrimination experienced at this place of business was nothing short of disgusting. This creditor has my funds and my asset, demand I break the law before the release of my asset or funds. June 24th 2023.Automax ********************** DelCity ********, have violated 15 U.S.C. **** completely even after I showed them the law, among the many laws they upon my visit that day June 24 2023.Now today June 26 2023 after getting financed $61,000.00 and ***************303431H ********************** ********, salesman said I was also approved for $17,000.00. I go to pick up a couple cars for well under $61,000.00 and the salesman and there staff begin to move cars that I asked bout, and have a excuse for why I couldnt see or test cars that could afford, I asked about a 2013 Santa Fe that I seen on there website, to use my financed credit. ***** the salesmen lied and said the car was in ****************, I checked the number on the Vin from the website and walked around the building only to find the 2013 Santa Fe was parked in the back with the same Vin # as advertised on the website. I have the evidence for this incident as well.The ginger and the brother and sister and this dealership, financed me $61,454.00 for a palisade then loaned me an additional $17,658.17 then they told me I would have to break the law by adding a down payment to a finance/ or credit transaction, which is explained in 15 U.S.C. **** determination of the finance charge. This dealer still has my car and my money, and they refuse to release my goods unless I agree to break the law as stated above, very nasty experience I had! But I am one who enjoys solutions. Oh so laws that where broken by these sales reps and knowingly I might add; 15 U.S. Code &#***; **** - Determination of finance charge 15 U.S.C. &#***;1602. Definitions and rules of construction 12 C.F.R. &#***; ****** General rules. (a) Discrimination. A creditor shall not discriminate against an applicant on a prohibited basis regarding any aspect of a credit transaction.

  

  Business response

  06/30/2023

  Customer came in wanting to purchase a Palisade. We have a credit application signed by the customer which shows that the customer is a **** contractor and he has only been working for the stated company for 7 months. The customer was approved for a loan in the amount of $17,000 but the lender requires 6 months of bank statements, proof that the residence was free and clear & proof of income such as pay stubs. The customer would not provide that information therefore the lender will not proceed with the financing. We do not have any vehicle on our lot that belongs to the customer. They did not leave the lot with one of our vehicles and the customer did not give us any money. The dealership never asked the customer to break any law & the dealership did not discriminate. We can only sell a vehicle for the amount approved by the lender and we can only process a loan if the customer is willing to provide the information that is required by the lender. We are not able to sell a Palisade if the lender will only approve the customer for $17,000.00 which is based off of the customers credit score. The sales staff and the sales managers all state that the customer was not interested in purchasing a vehicle other than a Palisade which does not fit in the $17,000.00 range.  Even if the customer had found a vehicle for the $17,000.00, the loan would not have been able to be completed since the customer refused to provide the additional information that was required by lender. 

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