ComplaintsforPublic Service Company of Oklahoma
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Complaint Details
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Initial Complaint
11/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
PSO came out to bury a new electric line to my house. PSO had to dig up my yard, through my flower bed and remove my stepping stones in my yard and cut concrete out to run the line. after installing the new line they did not clean up any concrete splatter off of my house, outside ac unit, or fence. They left piles of dirt on the side of my house in my walkway, and left my stepping stones laying about in my yard and did not even attempt to level the dirt along the fence. I called them today 11/28/2023 and asked if they could send someone out to clean up the mess and fix my yard and stepping stones and clean my ac unit out. The Lady one the phone told me it is not their responsibility to clean up their mess, that it is the homeowners job to clean up PSOs mess. my backyard looks horrible. my ac unit is filthy with concrete chunks under it and dirt piles left next to it. if i have to hire hvac technician to fix it, it will be costly. Just as if i have to hire a landscaping company to fix my yard. I just want my yard back to the condition it was before the work was done.Business response
11/30/2023
This was a recent job that concrete was just poured at, due to a service replacement. The linework is completed and concrete was just poured recently. The landscape crew has not been there yet. this is a DHE job and I have alerted them to make contact with the homeowner. **********.
CSAR visited with the homeowner and discussed the job. ******************** has my direct contact information as well. ******************** was told to be expecting contact from DHE.
Initial Complaint
02/23/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
We have worked through the whole covid epidemic never got on any kind of assistance. I had heart issues before thanksgiving 2021 from taking the Covid booster. My electric **** was late and we scheduled a almost $320 payment but never has it been disconnected in entire time I have lived here. I had to pay medical bills and buy groceries. I understand my **** was late but to charge my family $442 deposit on top of my regular **** is just hurting my family more and is very unfair. I have had electric with pso since 2006. My family is barely making it now through these times and they are only getting tougher and not this! This needs not have to happen to people just trying to survive!Business response
02/24/2022
CSAR *********************** explained the automated process for adding deposit to account based on repeated credit issues. On Behalf of customer, he requested a one time forgiveness of deposit which was granted. **** also explained two payment options of Average Monthly Pay and Power Pay. Customer accepted the 1st option. **** also inquired on size of home and determined that customer would benefit from PSO energy audit to find out how to reduce energy use. The customer was appreciative for the options offered by PSO. **** will return a call with new balance due after deposit is removed and AMP is applied.Initial Complaint
08/12/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I recently moved and had my service transferred to my new address which required a prorated bill for my old AND new address, each individual bill costing the minimal $20 for service plus kwph usage. Then we needed to add a name to the account but I was told the company was unable to add a name without starting a new account. Without being told this would come at a cost, I had a new account number created. A few days later I received a new bill for only 3 days which also included the $20 minimal fee plus kwph used. I anticipate that I will also be receiving another bill in less than a month to cover the rest of the prorated month with the additional $20 minimal service fee. In the end I will be paying 4- $20 payments within a 2 month period just because 4 bills were prorated. While I can understand that this fee is typical for every customer each month, I don't think it is right that I am being charged that fee 4 times in a 2 month period just to add a name to our account.Business response
08/13/2021
The customer has been advised that she will not be charged for the first account set up at the new location in her name only. The account has been closed as of the open date to remove any charges that were on the account. An apology was extended to the customer for the inconvenience.Customer response
08/16/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 15756054, and find that this resolution is satisfactory to me.
Thank you!!!
Susan JohnstonInitial Complaint
06/25/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I'm on powerpay pre pay electric and it's been a nightmare with these people from day one. I called asking for explanation of money that was being taken daily from my account balance because I was getting 2 texts back to back with a$10 difference on my balance each day. Instead of explaining what I was being charged for, a supervisor named Chris who was female, was completely hateful,rude and nasty with me and told me she would just have my security lights disconnected. I told her I didn't want to be in the dark in the country but if that was the only way to not be charged 10 a day for 2 security lights then so be it. She was a witch! I called back 10 minutes later and talked to another person, who told me they would cancel the disconnect order and 3 days later my security lights went off. It's been almost a week. I have filed several orders to have them turned back on and they are not on. A electric Co. Truck was sitting in front of my house 2 days ago and did not get out to do anythiBusiness response
07/02/2021
We have left a message with the customer on Monday, June 28 at 11:44. The message was 52 seconds. We have not hear back.
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Customer Complaints Summary
5 total complaints in the last 3 years.
2 complaints closed in the last 12 months.