ComplaintsforGottlieb, Johnston, Beam & Dal Ponte P.L.L.
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Complaint Details
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Initial Complaint
08/31/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
***** **** charged me a $240 consultation fee then a $1500 retainer fee at the end of my consultation with her. After leaving her office I had no additional meetings with her and provided her with no additional information or work pertaining to my case. About two weeks later, she informed me she would be moving out of state and could no longer represent me. Later that same week I received a bill from her for $412.40. She had already taken these funds from my retainer. When I called and asked what I was being charged for she said copies and case management. Because of these charges I did not have the money to get another attorney to represent me. I feel like she had to have known two weeks prior that she was considering an out of state job and should not have been taking new cases at that time. I feel like I was very misguided by her and left without representation due to her unexplained charges. Additionally, I was told after my consultation that I would receive copies via email of the paperwork/contract that I signed to retain her as an attorney and never received any of those documents. So when I tried getting an explanation of the charges she told me I signed the contract and knew how much these things would cost. Even if that is so, I did not have them to reference as I wasn't provided them like I should have been. Furthermore, I was not given any proof as to why it cost me over $400 for copies and/or an explanation as to what kind of case management she had done since I hadn't given her any of the documents she needed to begin working on my case.Business response
01/23/2023
Response to client, **** ******* complaint as pertains to ***** ** ****. Attachment is copy of client's bill as entered into ***** ******* system. Due to client confidently, I am not privilege to any email, telephone conversations, or types of communication between client and attorney. Accounting department followed instructions to apply retainer to stated attorney and staff time as input in our billing system on August 22, 2022 client was issued a refund in the amount of $1087.50.
Attorney **** left our Firm as of August 28. 2022 after giving notice July 29, 2022 to our managing partners
***** ** ******
****** ******* * ******** ******** **** * *** ***** *** *** **** ******* ********** ** ***** ************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.