Business ProfileforSERVPRO of Northeast Columbus and SERVPRO of Gahanna

Disgusted. I wish THEY never happened. I nor the property owner would recommend Servpro to anyone in the greater Columbus area. Outlined below is a summary of the issues I personally experienced fall of 2023 that I have tried to no avail over the course of 5 months to address and have resolved; I need to move on for my own emotional well-being but, feel compelled to share with others. Also, when trying to address several issue with their “accounting” Servpro representative said, “this is not really your money it is your insurance paying so why do you even care”. Personal Belongings Cleaning - Hours and laborers billed 100% inaccurate; - On-site cleaning and boxing of items; nothing was wrapped prior to placing in boxes, boxes were not sealed or closed and boxes were not labeled - On-site arguments and disagreements between Servpro “employees” - Unprofessional; used my kitchen to prepare their lunches and take lunch breaks Property Restoration - Destruction to property during “restoration” - Lack of regard for safety and terms of property lease; threw carpet out the 2nd floor window AND let gas build up from stove and fire ball erupted while Servpro was “cleaning” - Poor execution; second vendor entered and said “ this is considered clean!” - Knowingly broke and damaged personal belongings and did not acknowledge (I have on camera) - Charged for services not rendered (HVAC cleaning) - Lost insurance check - Lack of understanding by Servpro on authorization process when dealing with rental property