Business Profile

Property Management

Capital Property Solutions

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Capital Property Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

13 total complaints in the last 3 years.
3 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/27/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Capital Properties Solutions has violated the Declaration of Bylaws by under insuring the Fire and Extended coverage policy, doing so has made the Condos in the ******** complex unsellable. No mortgage company will give a mortgage loan on a condo with a ******* deductible. The condo we own we can't sell to the buyers who are pre- approved. We were told by ****** ******, who was very nice and professional, that they were dropped by the insurance company and had to purchase a high deductible policy. This high deductible policy is causing mortgage companies to not secure a loan therefore the condo can't be sold. Does the State of **** have laws in place that prohibits HOA companies doing this?
Business Response
Date: 10/01/2024
The letter from Ms. ****** has been sent to the association attorney. The attorney will draft a response.
Thank you,
******
Customer Answer
Date: 10/01/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 22350049

I am rejecting this response because: Getting a letter from a lawyer explaining that they were dropped from the insurance company so Capital Properties purchased another policy that does not cover enough won't help to solve the issue selling any these condos managed by the ************ Capital **************** Mortgage companies are declining loans because the policy is not enough coverage. The solution would be to purchase a policy that is referenced in the by laws.

Regards,

****** ******
Business Response
Date: 10/04/2024
I agree with you about how important insurance is. The attorney will best be able to respond your question about why the deductible was increased.
Customer Answer
Date: 10/07/2024
I would like this to be posted so that others are aware of their business practices. Condo owners need to be aware they will have trouble selling their condo if need to do so.
To not cover enough insurance has the mortgage companies declining loans that are necessary to purchase these condos.
Initial Complaint
Date:09/05/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
the capital property solutions , which is our condo property association representative........had our section of condos siding outside ,which they are responsible for replaced....however in the process their worker dropped something on our step and cracked the concrete stoop outside front door. they did not advise of the damage instead they glued a board over what they did so we never got to see the damage ....so when we came outside to go somewhere I almost fell out the door because I have walking problems and the worker caught me and said that they were going to fix it.......but never did...I contacted the association continually for almost 2 years and they offered to pay 100 dollars toward getting it fixed however they are responsible for whatever happens when they hire someone to work on this property.....not sure what their problem is but want remedied right away before winter......they even had concrete working out here and still would not include this in on the work........we pay condo fees just like everyone else.....there is also a problem with the water company they have here not Columbus water company they hired their own company and the bill is always over 55 dollars a month .......a month wow.....please help us
Business Response
Date: 09/06/2024
Can you please send me a picture of the issue.
Thank you,
******
Initial Complaint
Date:08/24/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am trying to sell my home at **** ****** **** and the buyers are requesting contact information of the Board Members of the Traditions at Highbluffs homeowners association and Capital Property is refusing to give that information.

Also, the buyers are requesting the most updated Board Minutes. The last Board Minutes in the Owners Portal is from February of 2022. On August 21 I received an email from Capital Property that the Board Minutes from May of 2024 had been uploaded to the Owners Portal and when I checked they were not there.

I am wanting that Capital Property Solutions provide the contact information for the Board Members of the Traditions at Highbluffs HOA and the Board Minutes from May 2024. I have been requesting this information since August 5.
Business Response
Date: 08/27/2024
The minutes from the meeting you mentioned are attached and here are the board members.
***** ********* *** ***** ********** **********
***** ********* ***** **** ********** **********
***** ********* ********* ****** ********** **********
***** ***** ****** **** ***** ***** ********** **********
***** ***** ****** ***** * **** ********** **********
***** ***** ****** **** ****** ********** **********
Thank you,
******
Customer Answer
Date: 09/05/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

****** *******
Initial Complaint
Date:03/07/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company was recently hired by my condo board of directors to manage out property, ******** ****. They have left the trash bins, compactors, and bulk pick-up places is such terrible shape, that no one has anywhere to put their trash. They then have taken very poor photos of trash they they assume was left out of the compactor, but was not, and try to charge the tenants. There is no proof that this was even outside the compactor, the photo does not show that, and furthermore, how can they charge anyone when the trash spots look this bad? This company should not be in business or allowed to manage properties at all. They are rude when you call, give no proof or answer any questions and are utterly difficult to deal with.
Business Response
Date: 03/08/2024
We agree how important resolving the trash situation is. One of the steps we take is making sure owners are not placing trash in open areas or in inproper areas (boxes in the bulk bin, etc.). When we have evident of improper situations, such as labeled boxes in this situation, we do charge an enforcement assessment to the account.
Your account shows that you are disputing the charge on Wednesday, March 13th at the ***** *** ********* ***** ****** ****** at 6:00PM, and that your tenant will be the person speaking on your behalf.
I agree in the importance of keeping the community clean and we are taking steps to make sure it only improves.
Regards,
******
Customer Answer
Date: 03/08/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: ********

I am rejecting this response because:
The fine, of $500, was wrongfully charged as they have no proof of this piece of cardboard being outside the compactor area. the picture they sent me, which I had attached here, shows a box, to which they say was in the bulk area, where is the proof? My tenant placed it in the compactor, it was on top of a lot of other pieces, given that you can clearly see the trash is a issue, there is no way to know how/when/if this piece of cardboard moved. I should not have to use my personal time to discuss this scam with the board as I clearly was wrongfully charged. I want this amount credited to my account immediately. It should be noted that this company is clearly charging these fees to get money from the residents in what appears to be a widespread scam, this has also been reported to the attorney general. This matter needs to be resolved with money being in my account.

Regards,

****** *******
Business Response
Date: 03/11/2024
That makes sense. During the hearing, the board will take that into consideration.
Customer Answer
Date: 03/12/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: ********

I am rejecting this response because: Of course it makes sense, you need to remove the fee now instead of me having to present my case to the board. I should never have been charged in the first place and you have the ability to fix this. Please return the $500 charge/fee to my account.

Regards,

****** *******
Business Response
Date: 03/18/2024
******,
The board of directors does not give me authorization to remove owner assessments. They want to review them at their board meeting.
I'm sorry.
Regards,
******
Customer Answer
Date: 03/21/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: ********

I am rejecting this response because:
This was reviewed at the most recent board meeting and i was told by two members it was to be removed. It needs to be resolved and removed per the board of directors as it was reviewed and decided this was not an acceptable charge.
Regards,

****** *******
Business Response
Date: 03/22/2024
******,
That's great to hear. As soon as we process the board's decision we will remove the charge from the account and notify you of the removal.
Thank you,
******
Initial Complaint
Date:12/17/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Issue 1) In November I was attempting to pay my monthly fee. It was in the middle of the night. My daughter was being admitted. I had been in the emergency room all day and as soon as she got sent up to her room, I really remembered that I hadn’t paid my kind of fee so I attempted to pay it and my phone froze, I checked my email. was no confirmation from the organization so I paid it again the following day a second time. I found out that I paid it twice. I went down and spoke with Bridget, then manager and she assured me that cps would refund the duplicate payments… this never happened 2) I received notification by mail that I owed a $95 inspection fee. Pertaining to this day I wrote one of the board members. They suggested that I leave a note at the front desk and asking them to please come, and you will be ready when they do the rest of the floors. I waited the whole day. My animals were put up and they never came!!! The person at the front desk confirmed that she gave inspector my note. As a result I made an appointment with the board. I stated the above I only knew about one fee. Once a decision on my appeal, that the management company would write me back. I went into that meeting, knowing of only one fee they the board who listen to me, knew that that they had just put all those fees on my account, They never mentioned it. On November 29 they charged to my account 4x 95$ they claim the first incident was in February. I didn’t know all this when I met with the board they knew it. They never said anything.. the following day I received a very current email from the management company there decision not to remove fees. They based on 4 charges “a repeated issue”. In addition “During the pest inspections/ treatments going forward Brad should not be present. His behavior towards the staff and the contractors are not acceptable” l CPS has a terrible practice —-no notification —controlling— unreasonable —punitive — dictatorial and unethical company. I’m seeking removal of all fees. What I would like is that they remove all fees because I was never notified. I had Covid during one! I’m seeking from this point on treat me in a professional manner with checks and balances and if cps ever think I owe something they need to put in writing at the time of the occurrence, not at the end of the year,
Business Response
Date: 12/18/2023
After reviewing the file, I am unable to take any further action.
The fees you request to be removed belong to the association and the board of the association denied the waiver.
There is no action within my authority to take.
Regards,
******
Customer Answer
Date: 12/23/2023
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 21018517

I am rejecting this response because: they never sent me a formal bill and as you can see the charges went back as far as February and they never billed me until November 29th. Nothing in writing. No explanation at the time of the so-called occurrences. Terrible company terrible terrible terrible their slack business practices are disgraceful we have no manager, and it shows ***** *****.

Regards,

***** *****
Business Response
Date: 01/02/2024
After reviewing the file, I am unable to take any further action.

The fees you request to be removed belong to the association and the board of the association denied the waiver.

There is no action within my authority to take.

Regards,
******
Initial Complaint
Date:12/07/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In my pursuit of HOA approval for solar panel installation, I have submitted 3 revised proposals incorporating their feedback. Each revision addressed specific concerns raised by the HOA, which in turn led to changes in their approval requirements.
Complaint Involves:
Customer Services Issues

Customer’s Statement of the Problem:

I am writing to file a complaint against Capital Property Solutions regarding their denial of my request for roof replacement. I believe this denial is a violation of Senate Bill 61, which requires community associations to make reasonable efforts to accommodate solar installations. Background: I am a resident of Ballantrae and I own a property at **** ********** ****. I have been considering the installation of a solar energy system for my home. As part of the process, I contacted Capital Property Solutions, the community association's management company, to request approval for a new roof installation using black solar shingles. Denial of Roof Replacement: Capital Property Solutions denied my request based on the fact that the shingle is listed as "Charcoal". They claim that the black solar shingles I wish to install do not match the exact named color of "Charcoal" but instead are black and therefore violate the community association's architectural guidelines. Violation of Senate Bill 61: I believe that Capital Property Solutions' denial of my request constitutes a violation of Ohio Senate Bill 61. This bill requires community associations to make reasonable efforts to accommodate solar installations. In my opinion, denying my request based solely on the minor difference in shingle color is not a reasonable effort. Reasonable Efforts: I am willing to work with Capital Property Solutions to find a mutually agreeable solution. I have proposed several alternatives, including: Installing black solar shingles that are a closer match to the existing "Charcoal" color. Submitting a formal request to the community association for an exception to the architectural guidelines. Request for Intervention: I am requesting the Better Business Bureau's intervention in this matter. I believe that Capital Property Solutions should be required to reconsider my request and make a good faith effort to comply with Senate Bill 61.

Desired Settlement:
Other (requires explanation)
Approval of the last ARC request whith Charcoal Shingle and Black Solar Shingles.
Business Response
Date: 12/15/2023
Mr. ******,
The ARC tells me that the reason for the application's denial is as follows: Since the guidelines do not allow Black as a roofing color, the solar shingle must come in a charcoal color tone that has grey tones within the equipment.
I see that you submitted a new application. The ARC will review that application and let you know if it is approved, or a reason why it isn't.
Thank you,
******
Customer Answer
Date: 12/18/2023
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 20968920

I am rejecting this response because:
The reason provided for the previous rejections is deeply concerning. It is unacceptable that after three applications, each with seemingly fulfilled requirements, and the reason for denial continues to shift. This pattern of changing justifications suggests a discriminatory practice against solar installations within this HOA, which you confirmed is not explicitly prohibited by the guidelines.
This ongoing cycle of rejections has left me in limbo for three months with no resolution in sight. This not only infringes upon my right to choose a sustainable energy solution for my home but also raises serious concerns about potential ************** of solar solutions.

Regards,

******* ******
Business Response
Date: 12/18/2023
Since we received a court notice regarding this matter, we can no longer speak with Mr. ****** without the association attorney present.
Customer Answer
Date: 12/19/2023
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 20968920

I am rejecting this response because: I'm concerned that your reference to court documentation might be misconstruing the situation. At this point, only pre-file mediation has been initiated, which demonstrates my commitment to resolving this matter outside of court. I encourage you to approach this process with the same openness and willingness to find a solution.

Regards,

******* ******
Initial Complaint
Date:12/01/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a loyal and satisfied resident of UAHA since 2018 and have always maintained a timely payment history. I moved to Texas in 2021 and my house is now leased out. I called a few times after I moved to make sure that there are no issues after I move out and updated my contact details as well. I spoke to **** at the time.
However, I was surprised to discover a late fee on my most recent statement. After investigating the matter, I realized that the statements were mistakenly sent to the wrong address, which I was not aware of, as I have not changed my contact information. It appears that this was an error on your end, and I only found out when I got contacted for collections.

I was concerned that despite having all my contact information, including my email and phone number, there was no attempt to reach out to me directly to resolve this issue. I did not receive any phone calls regarding the late payment. As a result, I missed the payment deadlines and never received the statements. I called a couple of weeks back to resolve this and asked for my statements - all the way from 2018. I only received the statement for 2023. I have called many times over the last week and received no response or call back from CPS or UAHS

To address this situation, I kindly request the following actions:

1. Waiver of the late fee and legal fee associated with my recent statement, given the circumstances were beyond my control. The fee removal request is attached
2. Immediate update of my contact information to ensure that all future communications and statements are sent to the correct address.
Updated mailing address: ***** ******** *** *** ***** ******* ****** ** ***** *. Providing all my historical and future statements via email as an additional communication channel to ensure I receive them promptly and accurately.
4. Implementation of an autopay option to make it more convenient for both parties and avoid any potential future issues.
Business Response
Date: 12/04/2023
*******,
I can assist you in the following ways.
1. Your address is confirmed and accurate.
2. For auto-pay, please sign up for that by going to the portal: **********************. I show that you have portal access setup.
Since your account is in collections with the attorney, you will need to speak with them directly regarding removal of fees and account statements.
Thank you,
******
Initial Complaint
Date:11/26/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
CPS Inc took over as the Northlake Woods Residential Homeowners association management team, supposedly in early 2023, but we did not hear from them until October 2023. Our prior management company did not tell us they were leaving or provide us with any documentation showing all fees paid to them, and the website is not able to be accessed anymore to prove past payments. Our community has gone since early 2022 from hearing anything from our HOA, returning email requests, collecting money, or caring for the neighborhood. Now, in October 2023 we get a bill from CPS charging $400 as back payment from the previous company in 2022, in addition to a $500 charge for the 2023 year which was supposed to be mailed out in February. I have email exchanges with the old company stating I have seen the charges from 2022 then adding my debit card that day. I can't get in to verify that I payed it and they are saying that is not proof that I paid it. For the 2023 year, they have failed to produce a list of what they have done in our neighborhood that warrants charging each household $500 and they have failed to produce this. One of the HOA responsibilities is servicing the fountain in the pond, and they did not get this serviced and running until October 13th, 2023. Less than one month later the fountain was turned off again and then removed from the pond altogether. They have not done many things in the neighborhood promised to us and only mowed once all year! We truly feel we are being robbed by this company. We want the $400 from the previous company removed from our balance and we either want proof of what they spent money on in the neighborhood to warrant a $500/ household charge, or for that amount to be reduced. As mentioned they did absolutely next to nothing and were unreachable and not present in our community throughout the entire year. When I've tried to contact them they've done nothing to help the matter and have failed to give us a contact to the board.
Business Response
Date: 12/08/2023
I can help you with this. Can you please send me a bank statement from when the 2022 dues were cleared?
Thank you,
******
Business Response
Date: 12/08/2023
I can help you with this. Can you please send me a bank statement from when the 2022 dues were cleared?
Thank you,
******
Customer Answer
Date: 12/08/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

****** ********
Initial Complaint
Date:09/05/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Their maintenance team damaged my vehicle and are trying to take no culpability to the damages even though they left a note on the vehicle specifically stating there was damaged caused and the make of my SUV
Business Response
Date: 09/07/2023
*****,
The notice you received was provided to all owners in the community so areas of the asphalt were clear for scheduled maintenance.
Our team reviewed your request for payment to repair and concluded that the damage to your vehicle is unrelated to the delivery of notices.
Thank you,
******
Customer Answer
Date: 09/07/2023
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 20561325

I am rejecting this response because:

Your response is a blatant lie. I have 2 vehicles so I know for a fact that you did not tape a note to the windshield of my Chevy. You also clearly state the make of the vehicle you damaged. No one puts notes on cars they damaged with contact information that is “a distributed note to the community.” You are the contact mentioned in the note. It is a clear attempt to blame me for your vehicle damaging my vehicle (which was parked in a legal and authorized place) because of where it was parked.
Beyond the damage you are at fault for, your team has done an abhorrent job of communicating going so far as to relay that they would contact me via phone just for them to only email the condo owner I rent from despite repeated and consistent communication redirecting them to me.

Regards,

***** *******
Customer Answer
Date: 09/11/2023
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 20561325

I am rejecting this response because: I do in fact have evidence, it’s the note that was left on my vehicle specifying you as the point of contact. Attached is a picture I took of other vehicles parked along the curb and you’ll see there are no notes taped to their windshield. Screenshot the photo I took so you can see the date aligns with the incident.
You’ll also know it is best practice to leave a note with contact information and any additional details when you hit a car so it’s not hit and run. That’s exactly what we’re looking at here. If you don’t see that perhaps a judge will.

Regards,

***** *******
Business Response
Date: 09/15/2023
I know you are angry about this, and I don't blame you. I've had damage done to my car in the past and there wasn't even a not left.
However, through the investigation process, the note left on your vehicle was not placed their by a CPS employee.
We speculate that it was place their by the asphalt contractor, but I don't have evidence of them or any other person putting it on their.
We don't have security cameras that could show us the incident, so I can only recommend that you contact your insurance company regarding the incident.
Kindest regards,
******
Initial Complaint
Date:02/14/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
All this company cares about is making money off their residents. I hate that my condos even go through this company. They find ways to charge fees for any and everything. Then they never answer the phone and after apply three charges to your account they add a “lawyer fee” of $160. I had a water issue and my bill was doubled but they never told me / sent me a statement for the January. So I called and emailed them in December, and didn’t receive an email back until January 4, which payments are due the 1st of every month. On the statement it says the payment is due January 31. It didn’t say nothing about late fees. I paid the payment by January 31 and still received a late fee. In order to get a late fee removed you have to fill out a form and they supposedly take it to the board but you never hear anything back, and this issue was definitely not my fault by time I received the statement it was already late.
Business Response
Date: 02/15/2023
Please let me know the resolution you seek and I will assist. Thank you.
Customer Answer
Date: 02/16/2023
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 19407763

I am rejecting this response because: the late fee is not removed. I would like the fee removed.

Regards,

******* *******
Business Response
Date: 02/22/2023
Unfortunately, we don't have that authority. However, your request will be presented to the board at their next board meeting.
Customer Answer
Date: 02/23/2023
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 19407763

I am rejecting this response because: that’s not a good enough answer you can’t charge someone something you never notified them about. You said to make the payment by 1/31/2023 and that’s what I did.

Regards,

******* *******

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