Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Chrysler Dodge Jeep Ram of Willoughby has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforChrysler Dodge Jeep Ram of Willoughby

    Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    11 complaints closed in last 3 years

    5 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/22/2021

    Years in Business: 4

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Chrysler Dodge Jeep RAM of Willoughby offers new & pre-owned vehicle sales and services. Leasing & financing options are available.

    The service facility services all makes & models with factory-trained technicians working only with genuine OEM parts that have been designed specifically for your make & model.

     

    Business Details

    Location of This Business
    36845 Euclid Ave, Willoughby, OH 44094-4452
    BBB File Opened:
    3/15/2020
    Years in Business:
    4
    Business Started:
    8/1/2019
    Business Incorporated:
    3/21/2019
    Accredited Since:
    3/22/2021
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 36845 Euclid Ave for this business, issued by Ohio Bureau of Motor Vehicles (BMV). The expiration date of this license is 3/31/2025.

    These agencies may include:

    Ohio Bureau of Motor Vehicles (BMV)

    1970 West Broad Street

    Columbus OH 43223

    (614) 752-7500

    Fax: (614) 7528410

    http://www.ohiobmv.com

    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Lake Auto LLC
    Business Management
    • Stephen Shane, Principal
    Contact Information

    Principal

    • Stephen Shane, Principal

    Customer Contact

    • Stephen Shane, Principal
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    11 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/16/2024

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    I purchased a used **** ****** *** *** with a trade **** ****** ******* ** *** **** - I accepted the deal based on the fact the car fax showed it was in accident but repaired. Over the next few days after purchase I noticed the vehicle still had damage that was not repaired. I wanted to return the vehicle back to the dealership and get my car back or just start over so they suggested after a lot of convincing to purchase another vehicle from the dealership so in this case the Subaru was in my name, and now I couldn’t get approved again so my mom had to get on the loan for the new vehicle which is a 2018 **** compass, they rolled over into the jeep. The warranty purchased from the Subaru also didn’t tell me about a tire and wheel package added to the **** plus another warranty on top of the **** so I’m paying $40,000 for a 2018 **** compass when I purchased the vehicle, the finance department folded the papers in half and just gave me a touchpad to sign in front of my own mom so they tricked me and my mom into a new vehicle another vehicle the 2018 **** compass I’m overpaying for this vehicle by a lot I cannot get it serviced in a timely manner. The customer service is poor , I have had issues with them charging me just for diagnostics that don’t make any sense for the car stereo that was out of date which was out of date since I purchased the vehicle and they charge me $150 to update the radio which I shouldn’t have had to pay for And I’m having premature issues with suspension and they want to charge a nickel and dime you for every little thing that you bring the car in for I want out of the vehicle clean with no repercussions. I do not want another vehicle from them and they have definitely taken advantage of me because I deal with anxiety and I’m clinically Under care of a psychiatrist, and I believe I was taking advantage of
    Read More

    Customer Reviews

    5 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Sarah C

    1 star

    05/09/2023

    Horrible customer service. Lies when you ask them a question for an update because they must be too busy to take the time to look. Service manager is rude. Caused more damage to my jeep when I took it in for a warranty claim. Would never recommend them to anyone!

    Chrysler Dodge Jeep Ram of Willoughby Response

    05/10/2023

    Miss *******  I apologize for your experience you have had at our dealership. I know that the both of us have had numerous talks and it was my understanding that we had handled all the issues. I know when you brought your ******** in for the corrosion/rust on the doors/hinges we found similar issues with the hood that were not part of the original issue. I know that you are frustrated with the time in which it takes to get an approval for the repair but we have done everything in our power to accommodate and make this process easy. Feel free to reach out if we can accommodate anything else.

    Local BBB

    BBB Serving Greater Cleveland

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.