Customer ReviewsforAccucare Home Medical

Beware of the Westlake branch! Obnoxious, verbally abusive & irrational manager. Advice: avoid this store. I am in my 70’s so I’ve been around for a while but I’ve never ever encountered a person in charge of a store anywhere close to this crazy. I called this morning and simply asked for their help: 1) applying the Dr’s prescription for the wheelchair we rented for my wife’s broken hip to the bill, 2) with returning the wheelchair before the month rental expires this weekend as they are not open on weekends and they close weekdays at 5pm. Unfortunately my work starts before they open at 9am & I can’t leave work before 4:30 - not in time. Then without cause, she went off on me yelling and said I was a deadbeat attempting to beat the bill and cheat them. Further she knew I was one when she rented me the wheelchair on October 6th. I have never been called a cheat and spoken to like that in in my life. I found it very offensive I informed her she was mistaken. I never met her, saw her or spoke with her. I dealt solely with a male approximately my age who was a perfect gentleman. That was the one and only time I had ever been in their or any medical equipment rental store in my life. I told this manager that I had no intention of beating the bill as she loudly claimed but she continued to berate me as as just anther guy attempting to avoid paying what they owed. She then said she was going to credit the Dr’s prescription the three dollars - which is all it was worth - and that’s all I was arguing over ( i.e. inferring I was a cheap skate and a dumb one). I have some doubt that is accurate but I did tell her to go ahead and charge our credit card just to end her screaming rant. Having experienced this obviously unstable managers unwarranted tirade, I am very concerned with the corporate culture at Accucare that would place such a person in charge of their Westlake branch. I would hesitate before dealing with this company again