ComplaintsforDANE Contractors Inc.

• Initial Complaint

  02/17/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Contracted with **** on January 20, 2022 to repair extensive damage to home following wind storm. -As of February 17, 2023, **** has accepted $114, 698.23 -**** committed to repair to houses original condition per Owner's Agreement -**** has failed to take corrective action when notified by Owner for the following deficiencies: 1. Undocumented change to roof sheeting (lower cost, lower quality) with evident defect in roof line (failed to restore to original condition and dismissed Owner's concerns); 2. Did not complete interior work or purchase supplies contained in estimate (spurious charges) ; 3. Did not hold subcontractors accountable for damages specified responsible in subcontractors estimate (example see detail 3 of Mason subcontract - poor QA/QC); 4. Consistently changed Estimate to downgrade production services/supply qualities without reflecting change in cost and not reflective of Labor/Supply challenges); 5. Failed to acquire necessary supplies to complete work (owner was compelled to find the supplies necessary to complete exterior work, after being notified by Project Manager that supplies were unavailable - owner found with first phone call). -The business met with owner to discuss spurious charges and lack of QA/QC on October 25, 2022; No walk through was conducted at that time to QA/QC. **** revised estimate down, after more than $19,000.00 in overcharges had occurred to that point (participants included President of Company, Project Manager, and both Owner and Co-Owner of Property), and stated they would provide owner credits. Their revised estimate provided owner $6,942.40 in credits, however additional modifications were made to Estimate at that time with no written concurrence of agreement to changes from owner. During this time, **** downgraded services with same rates of charge. -Current Invoice Number is ********** *** All pdf's provided by **** will not download at this time but owner will provide copies upon request.

  

  Business response

  02/23/2023

  Submitted invoice to client has been resinded as it was prematurely sent.  There is additonal punchlist work to be completed by **** on the exterior of the home and within the garage to ensure homeowners satisfaction.  In regards to billings, a recap of dollars earned to date taking into consideration the approved insurance settlement, approved insurance addednum, change order costs, and credits back to homeowner is being generated and will be submitted to client prior to completion to ensure full transparency.  **** has completed / is completing all work to date as specified in the submitted insurance estimate (as approved by USAA insurance) in regards to scope of work, materials used, Bay Village building code requirements per city building department and has passed all building department inspections.  **** is responsible for the finish product of the entire proejct including work completed by sub contractors.  

  Customer response

  03/01/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ****
  
  
  

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