ComplaintsforWorld Class Services Heating, Cooling, Electrical, Plumbing & More

• Initial Complaint

  05/28/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I contacted World Class Services to come out and assess my air condtiioning for replacement. I explained to the tech Bryan that I needed his assessment and report submitted to ****** **** ******** as I have a home warranty plan that covers most of my appliances in my home. As most of them are older. He assessed the AC Unit and advised me the cost of replacement for a new AC and Furnace would be about $10,000. He then advised me there was a 0% financing deal which I applied for reclutantly whilst reminding him that I needed him to submit his report to ****** **** ******** so that they could decide if they would replace my old AC and Furnace based on his findings. He assured me that he would submit the report to *** while again asking me how I could come up with $10,000. I did not appreciate this and he has never submitted a report to ****** **** ********. So I have had to have them send a tech out from another company at my expense since he didn't do what i asked him . I chose World Class as the techs *** were sending out were repairing it when it needed to be replaced. I feel very ripped off and did not appreciate his sales tactics and ignoring what I needed done especially since I Hired World Class with the understanding that *** would re-imburse me for the tech visit as well as give them the evidence to support replacement of the AC unit. I have attached a copy of the terms & condtions of ***'s re-imbursement policy.

  Business response

  05/31/2022

  After review the job and speaking to the service expert this customer called and had one of our experts out to his home, he looked over the system and went over the findings with the homeowner, after reviewing the age, the system issues, and the repair costs the homeowner advised the expert he just wanted to replace the unit. At no time did the expert or the homeowner discuss anything about any home warranty company. The homeowner wasn't sure he could afford the new system and so the expert talked about the multiple payment options including the financing and the homeowner said his credit was lock and he had to unlock it. He asked Bryan if he could come out again in a few days and help with with getting the financing down which is right on our website. Bryan agreed to return in a few days as the homeowner requested and then when he arrived the homeowner wasn't there. So the homeowner rescheduled a few days later and when he came back out the homeowner was denied on the financing for the equipment. Also the financed amount was only $6,920.43 not the $10,000 he said it was. I think he maybe confusing us with another company because these numbers don't match up with our numbers or his job. Bryan said he explained to the homeowner that with he current issues in the economy that declines do happen, but we can always revisit it when he is ready. If we would have known the homeowner needed something submitted all he would have to do is ask. We submitted documentation to warranty companies all the time and they pay us directly all the time. Not sure if this homeowner has us confused with another company because we definitely didn't price anything at $10,000. I have attached the quote as well. 

  Customer response

  06/01/2022

  I am rejecting this response because: I, Informed Bryan of  the warranty  and  told  him  I needed him to submit his report to ******* **** ********.

  I sent him  the link to submit the report  to *** via text.  He  said  he was  out of  the office and that  he would submit the report to *** when  he returned.

  I don't have this company confused with another company.    As for the warranty  I mentioned it multiple times and then  I was told  to apply online  for credit which I had to unlock my credit  report.  Bryan  said  it would be  about  $10;000  to replace both the AC and Furnace.   I didn't come  up with this amount out  of thin air.

  He never submitted his report  to ***.  I'll be filing a complaint  with  *** **** ******** *******  for fraudulent business practices as    Bryan never submitted his report  to ***  via  the  link  I texted  him to complete  the  Claim Reimbursement  Process with ***.

  The link ***************** was sent to Bryan via text.   I  would like him to submit  his report to *** which he never did.

  
  

  Business response

  06/01/2022

  So I have attached our estimate that is dated in our software program and it clearly shows the date of 8/30/2021 with a total of $6,920.43. It also shows that the initial price of the job would have been $7,722.43 and Bryan gave you a $250 Discount From The Manufacturer, he also called and got approval for a $750 Discount to help you and on top of that upgraded you to a Member for 3 Years for only $198 which saved you an additional $406.44 which because he did these things got your price to $6,920.43 with an estimated financing amount of $91.35 a total savings of $1406.44. At no time was any price shown to you that was $10,000. Our system notates everything from phone calls to invoices to gps tracking to even edits made on an estimate or invoice, so we can back up every phone call and email and invoice. This situation is exactly why we spend what we do on this software. If you needed something emailed that you didn't get in your email you could have called the office to request that be done. However, we don't have any phone calls coming from you to our office requesting that. Everyone of our phone calls going in or out is recorded and saved to the system. If you would have called because the service expert was busy working and didnt get it done when you wanted it then a simple phone call to our office one of our CSRs would have seen you phone call and your information pop up and they could have seen the invoice and estimate and emailed it to your home warranty right from your account in our system. 

  
  Bryan also wanted you to know that if you took him trying to help as coming off any sales type of way that was never his intention or desire, he said he had your best intentions at heart and is why when he asked if you wanted him come back out later after you said your credit was locked and needed to get it unlocked and you said yes, he did. Not once but twice because you asked him too. He felt you wanted him too help you. His exactly words were " I was just trying to help him and go out of my way because that is what I do for everyone" So he had your best intentions at heart when he was coming out to your home between calls to help you get a new ac unit because like you said the warranty company was giving you trouble. He was honestly shocked and didn't believe it at first when he found out about this situation and he remembered you and knew where the condenser set under your deck and the old furnace in the closet. He was taken back by the entire situation. He said I was just trying to help. We never even had one complaint in the 3 years on him since he has been here only great reviews from customers calling in.

  I wish you would have called into the office and we could have resolved this a lot sooner. I understand you feel a certain way and I personally wish you didnt and wish that we could have fixed this issue a lot sooner. I hope you were able to get your system replaced and that everything is going well for you. 

  Customer response

  06/02/2022

  I am rejecting this response because I  never got  any invoice with any  of  those numbers.   I will also get text copies and phone records showing that info sent to Bryan's phone as  I texted him directly with it  was not submitted in a timely manner.  So we can play that game  if  you want to keep trying explain the  lack  of  service away.

  Nor at anytime was any type of membership savings  explained by Bryan.  He disregarded the fact that I had  a  warramty.

  If  he had submitted the estimate and  report  to ***   when  he was here.   There would've been no reason for me have to someone out here  for  another  time  at my expense once again.

  I was under the impression that Bryan  who is  the tech would've  submitted  the report to  ***  which is how their  Claim Reimbursement Process works.

  You're not  sorry for anything as  you're continuing to state  information that I was not only not  given  but  stated You're sorry I'm feeling some  kind  of  way.     I  am   because  I was lied  to and  not only did I not  get   the  reimbursement from him not submitting all of this  so called info that   I was not  priy  to.

  Now  since his  service record and report did not get to ***  that they  will  not replace my unit due to neglect.   I texted Bryan with the information I had previously  attached and  he nev er did what I asked of him,which is terrible and  unprofessional  customer service.    All  I'm  asking  is  for  the  report and assemement of my AC Unit be sent to ******  **** ********   so that  they can see  that  I did not neglect the unit.    I  never wish to business with  your  company again and I will  be filing  a complaint with the  ********  *******  **  ****  as  none of this  so called member pricing and assistance was ever broken down are given to me.   As someone that has worked in the sales as well as corporate industry  I know  high pressure used car salesman techniques when I  see them.     But you keep running your company the way  you see fit.  I do not have the time and energy  to exert to continue arguing this matter due to my health and furthermore  there is a pandemic going  on so I was not in a hurry to  have anyone back to  my  home due to COVID outbreak.

  Please just submit  Bryan's Paperwork to  ******  **** ******** and  I never wish to do business with you or your company  .

  
  

  Thank you

  ******  * *****

  
  

  
  

  Business response

  06/07/2022

  We have attempted to serve you and help you and go out of our way to help you and we are sorry you got declined for financing and you were not able to get a new heating and cooling system. We have attached photos of your equipment which shows the poor shape and poor maintenance which the warranty department would decline due to lack of maintenance. You have every right to contact and file a claim with the attorney general as we will also now stop all communication after repeated threats and turn this over to our legal department due to continued defamation. Your statements are clearly disproven and our software tracks everything when it was done it real time. We have all the records to back up our estimates and conversations and at this point we are ending this conversation. We hope you have a blessed day. 

• Initial Complaint

  05/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I Inquired online about getting an appointment to fix my shower drain in a drirping faucet. They scheduled me for March. The plumber came out and looked at the tub drain and said they had to order the part and he fixed the dripping faucet. He came back out about 2 weeks later with the part. He put the drain in and it seemed good from the inside and we didn’t check the outside. I went under my house the next day and it was pouring water inwhich I texted the plumber and let him know; he said he would come check it out. Never heard a word again. In April I emailed the office and got another appointment in which the plumber came out and he ended up causing more damage to my tub and unable to fix the drain. He said he would get quotes for a new tub. I called the office about getting a discount or a refund since I never heard anything about the pricing. The supervisor finally called me back and said he would have to speak to the plumber and give me a call back and never called me back.

  Business response

  05/31/2022

  Upon reviewing our records and listening to recorded phone calls this is the information we have. Customer called in and other plumbing company was 5 hours late and she could not reach them. We scheduled appointment and did a site visit on 3/10 and followed up with the repair on 3/15. We tested the repair by adding water to the tub and filling it up. No water was detected leaking from above or below. We never received another phone call until 5/4 (almost 2 months later - 50 Days Later) saying the the tub has been leaking. As far as her messaging the service expert who was at her home they always advise the clients to call the office to schedule anything. The service guys can not schedule through their tablets, its something a customer must call into the office to have one of the office stafff to schedule. We scheduled another visit on 5/12 to find the drain and repairs were fine, however, the old tub was now leaking. The service expert advised her we do not replace tubs, but would talk to the owner and managers to see if we could help her out. However we are unable to perform that work as that is not something we do. She spoke to one of our managers last week and he reviewed the job with her, he reviewed the job with the service expert, and the next day had to leave because of a death in the family. When he returned today he got this email from the BBB stating the issue. This is everything we have on the issue. See attached photos of condition of bath tub and you can clearly see the age and poor condition of the tub. 

  Customer response

  06/01/2022

  I am rejecting this response because: The tub was never tested March 15th from below. I texted Todd March 16th and told him it was pouring water below my house at 3:34 pm via text message to *********5. I also emailed Debra Day April 25th about the services and she responded 5/2/22 about scheduling. In which Todd came back out and put another drain in in which broke my tub more and told us he couldn't do this and we needed to replace the tub. He was suppose to get pricing on this matter. Never heard back from this
  
  Regards,
  
  ******* ******

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