ComplaintsforDakota Watch Company

• Initial Complaint

  03/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took 3 watches to have batteries replaced in 2 of the watches and to have 2 links taken out of a brand new *** ***** watch. This took place on December 21, 2023. They mistakenly replaced the battery on the *** ***** watch with a regular battery, causing the watch to malfunction. When brought to the business's attention, the manager of the location told me that they would send the watch out for repair because they don't carry *** ***** batteries in their stores. He said it would be 6-8 weeks for the repair to be completed. This was at the end of December. I received a call from the store in early February stating that there wasn't any damage to the watch and that I would have to pay to have the regular battery replaced with an *** ***** battery. I explained to the young lady that it was her mistake for removing the battery when I asked to have links taken out of the watch, not a battery replacement. She replied that I needed to speak with the manager, which I had already done when I took my watch back to them in late December. I asked her for the corporate number, and she replied that I should look it up. I did and contacted corporate, I spoke with a gentleman ( Nacho) and he informed that he was aware of the situation, but was misinformed regarding the service request. I explained the situation to him, gave him dates and associate names and managers name, and he informed me that my watch was at the corporate office. He told me that he would make sure it gets the correct battery replacement and would send it back to the store. I didn't hear anything from the store or corporate as of 3/7/2024, so I contacted Nacho regarding my watch. He said he would look into it and get back with me. It's been 3 months that they have had my watch. I feel this is VERY excessive and poor customer service from the store and corporate. I don't know what to do to get my watch back and in the original working condition it was when I brought it to them.

  Business response

  03/11/2024

  Nacho the regional; did reach out and left a message for *** ******* on Friday 3/8/24 and asked to please call him back. *** ******* will not have to pay for the repair of his watch. As soon as the watch is received back from the repair department we will get it right out to *** *******. We do apologize for all the inconvenience that this matter has caused and look forward on getting this repair resolved and returned as quickly as possible.

• Initial Complaint

  07/07/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My daughter purchased a Dakota Wooden Watch for me for a Christmas gift in 2019. I had the battery replaced it started losing time. I then took the watch out of the rotation. Today, Wednesday, July 7, 2021, I had the battery replaced. Before I arrived at my church office it had lost approximately 4-6 minutes. I set it to the correct time. Before retiring for the night it had again lost 5 minutes. This watch looks good, but it is a piece of JUNK.

  Business response

  07/08/2021

  Mr. *****,

  We are sorry to hear that your watch is not operating correctly. Unfortunately we are unable to issue a refund due to the watch being past the 30 day refund period but Dakota watches do have a 5 year warranty on the internal movement with your proof of purchase so we are happy to preform the repair and return the watch back to you as soon as possible. Please reach out to us at ******************************* or call ###-###-#### Ext 1 Mon-Thurs 9am-3pm EST so that we may assist you with this matter further. 

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