Business ProfileforNorth Coast Wireless Communications, LLC

On or around June 24th of this year I start to experience periodic connection issues with my internet connection provided by NCW. I have enrolled in the highest tier package to ensure that my work from home capabilities can be handled by the company. Over the course of several months I have engaged with multiple individuals at NCW to diagnose my problem and try to resolve. This has included hours of technical service calls as well as resetting a router, bypassing the router, and even most recently replacing the router to confirm and ensure that the technical issues were not on my end. I was told on multiple occasions that the issue appears to be with the actual towers themselves that provide the service and the issue is not specific to my house or equipment. Furthermore I was told that the towers would need to have a specialized climber to be hired to fix/replace the components causing the issues. This issue is sporadic, without any specific pattern, and will cause momentary losses to the internet at my household, while the gaps are not long in length (average 15 seconds up to 2 minutes) they do cause immense issues with connectivity especially within VPN and other programs that require stable connections to facilitate meetings and work. The issue with the towers was confirmed back in July and most recently on 8/26 a technician came to my house to test and confirmed the issues was with the tower and not my equipment. The following calls have been placed related directly to the issue which shows my repeated attempts to try to call to get a resolution to the problem (June 24th (2 calls), June 25th, 27th, 28th, 29th, July 5th, 25th, August 3rd, (3 calls), 21st (2 calls), 29th, 30th, and 31st. Overall I have had a very positive experience with this company up until this point. There has been several times I was told this was going to be brought up to the (head engineer who is also the owner) and would get a call back that day which I did not.