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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I used their vending machine at the ******** st *********. My father was in the er. I was freezing needed something to warm up so went to get a coffee. I put my money in $6. I got a sm coffee. It only gave me$1 back. Ive called them every so often since may 9th and they keep telling me my refund is in the mail. I still have yet to receive it. It's now October. I used the last of the money i had left that night. It was already a stressful night. All i want is my refund. I didn't realize it'd be this difficult to get my hard earned money back
Business response
11/15/2023
See AttachedCustomer response
11/15/2023
Better Business Bureau:
I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***********************
Initial Complaint
08/18/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Machine says it takes $1s and $5s. Stuck $5 dollar bill and bought a Mt. Dew. Never gave change back. Called the number on the machine and they told me there should be a refund paper with machine and there wasnt. Was then told to leave a paper on the machine with name and info. ( I dont have pens and paper on my person) .I then gave information over the phone and the lady was nice. The owner was a very condescending and rude *****.Was told they cant refund me right away due to being 30 min away. I drove 3 hrs to make a delivery and buy from your machine. ( The least they can do is drive a quick 30 min) Was told general ***** had a power outage and messed the machine up; Yet every worker I have spoken to said there was never a power outage anywhere. Something is fishy and I think they have the machine set up to only take ones in hopes of someone like me dropping a $5 dollar bill and they keep the change thinking nobody will bother for a refund. Call me *****. But $3.30 cents is a lot when you worked for it. Im not donating for a cause. I need my refund or I will press the is*** further and notify the attorney general for the state. And if need be *** for the lost amount and court costs and fees.Business response
08/18/2023
Good Morning,
I am sorry to hear about this. I would need to know the location of this machine so that I can contact the correct person to make sure he gets the refund that he deserves. If you could give me either a name of the location, address or city and state that would be helpful. You can email me @ *********************************** Thank you.
Initial Complaint
04/26/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I'm being charged for all these charges when I didn't receive any product from their machines. They will not give me a refund. They have stolen $8.40 in the last four days.Business response
04/26/2022
Hi *****,
I want to apologize for the inconvenience. Please provide the full name and address of the account where you made the purchases and I would be happy to coordinate a refund for you. Once I receive the name and address of the account I can forward this to the correct manager to get you the refund. If you have any questions please don't hesitate to contact me at ************.
Thank you,
*******************************
Human Resources Manager
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Get a QuoteCustomer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.